Group 1 - The core viewpoint of the article emphasizes Beijing's achievements during the "14th Five-Year Plan" period, highlighting the optimization of capital functions, significant events, and advancements in regional collaboration [1][2][3] - Beijing's GDP is projected to reach 5 trillion yuan by the end of the "14th Five-Year Plan," reflecting both the need for development and the feasibility of achieving this target [7] - The city has established three trillion-level industrial clusters, particularly in new-generation information technology, healthcare, and technology services, which are driving new economic momentum [5] Group 2 - The "Two Wings" concept, referring to the Xiong'an New Area and the Beijing Sub-Center, is crucial for the collaborative development of the modern capital metropolitan area, enhancing commuting, functional, and industrial integration [3][4] - The "12345" citizen hotline has evolved into a vital tool for modern urban governance, ensuring timely responses to public concerns and enhancing citizen satisfaction [2][8] - The "Double Benchmark and Double Engine" strategy has been initiated to promote digital and green economic development, creating a multiplier effect for the capital's growth [6] Group 3 - The "Seven New" initiatives outlined in the action plan for high-quality development focus on enhancing collaboration, new economic drivers, platform economy, new infrastructure, new opportunities, new scenarios, and renewable energy [9][10] - Beijing's R&D investment intensity remains above 6%, showcasing the city's commitment to innovation and technological advancement [7] - The city has achieved a preschool enrollment rate exceeding 90%, reflecting significant progress in early childhood education [13]

该项改造工程于8月8日正式开工，至8月18日竣工，小龙王巷5号的路面平整度得到了根本性提升。 改造还彻底解决了该低洼路段雨天积水的"老大难"问题，极大方便了居民的日常出行，消除了安全隐 患，赢得了周边群众的高度赞誉和满意度提升。 近日，润州区金山街道银山门社区小龙王巷的一位居民，将两面分别印有"情系百姓解民忧，热情 服务办实事""心系百姓办实事 情牵民生解民忧"字样的锦旗，专程送到了市市域指挥中心和市住建局， 以此感谢镇江12345热线和市住建局在帮助解决民生难题过程中所付出的努力。 今年4月，该居民通过12345热线反映，小龙王巷巷口的一段石子路路面坑洼不平，不仅影响出行， 更存在安全隐患，已导致多名行人摔倒，希望有关部门能对该路段进行改造。 接到市民诉求后，12345热线迅速启动"接诉即办"工作机制，第一时间将工单下派至市住建局。市 住建局城建处与市给排水管理处高度重视，积极响应群众关切，主动对接金山街道和银山门社区，并实 地走访周边群众，广泛听取意见；在充分调研的基础上，制定了道路修复改造方案。 至此，通过12345热线的高效协调和相关部门的扎实工作，市民这一急难愁盼问题得到了圆满解 决。（蔡敏 记者 ...

Core Insights - The "12345" government service hotline has significantly improved its efficiency, with issues being resolved in less than half a day [1] - The hotline serves as a crucial tool for addressing public grievances, with a focus on ensuring that every complaint receives a response and resolution [1][2] - A comprehensive supervisory mechanism has been established to enhance accountability among various departments, leading to prompt restoration of business operations and improved overall business environment [2] Group 1 - The "12345" hotline has been integrated into a broader supervisory framework to address public complaints effectively, with 37 key issues in areas such as water supply, gas supply, and transportation being resolved [2][3] - A total of 400 previously closed complaints were reviewed to ensure thorough rectification, identifying and addressing underlying issues proactively [2][3] - The establishment of a rapid response mechanism for public grievances has been implemented, ensuring timely and effective resolutions [2][3] Group 2 - The county has developed a specialized supervision guideline for the "12345" hotline to ensure effective implementation of complaint handling [3] - A total of 30 cases of non-compliance and inaction were addressed, resulting in 33 personnel being disciplined and 128 issues being rectified [3] - The hotline is viewed as both a barometer for public sentiment and a measure of government accountability, with ongoing efforts to transition from reactive to proactive complaint handling [4]

面对群众的信任和期待，接诉即办机制既要常抓不懈，又要创新方法，确保事事有着落，件件有回音。 畅通民意通道，倾听群众急难愁盼，让基层呼声有人管、有人问、有结果，责任全程可追溯。加强分析 预判，对规律性和季节性问题提前部署、未雨绸缪；对集中反映的突发问题，高效调度各部门力量应对 诉求高峰。同时，还要用足用好新技术手段，让先进算法和智能系统为基层治理赋能加分，推动民生实 事落地有声。 （文章来源：经济日报） 为何接诉即办关注度高、点赞量高？因为"接"的是群众心中的大小事，"办"的是群众急难愁盼的诉求， 传递的是政府为民服务的责任担当。接诉即办"一根针"，串起基层治理"千条线"。 令人欣喜的是，从服务市民到服务企业，从跨区域通办到全周期跟踪，接诉即办覆盖面更广、针对性更 强、服务内容更加丰富。一些地方对群众反映强烈的问题，由市县负责人轮流值班牵头处置；一些市县 推出"一号受理"，让群众用最简单的方式反映诉求，再整合属地资源加快承办进度；还有地方在受理平 台接入人工智能、大数据等技术模型，对关键词提取、问题分类、热点识别等重要环节进行精准辅助； 一些高校借鉴接诉即办的优势，打通校长热线、学院信箱等渠道，高效响应师生诉求 ...

Group 1 - The core concept of "接诉即办" (Immediate Response to Complaints) reflects a significant upgrade in government service philosophy, emphasizing both speed and depth in addressing citizen concerns [1][2] - The establishment of a closed-loop mechanism for handling citizen complaints in Beijing, which includes response, dispatch, processing, feedback, and assessment, has reduced the average response time to two hours [1] - The government has demonstrated a commitment to breaking down departmental barriers and streamlining service processes, transitioning from a traditional hierarchical reporting system to a direct response model [1] Group 2 - While speed is important, there is a need to focus on effectively resolving issues to avoid a cycle of complaints that are addressed but not fundamentally solved [2] - Beijing has introduced a "monthly topic" mechanism to address 12 categories of frequently encountered issues, shifting from reactive to proactive governance [2] - The integration of institutional innovation and technological empowerment is crucial for achieving a balance between rapid response and effective resolution of citizen complaints [2] Group 3 - The evolution from "接诉即办" to "未诉先办" (Proactive Response) signifies a deepening of governance concepts and an enhancement of governance capabilities [3] - The goal is to ensure that every citizen's request receives a prompt and satisfactory response, turning each interaction into an opportunity for governance improvement [3] - The ultimate aim is to create a new landscape of social governance characterized by co-construction, co-governance, and shared benefits [3]

Core Viewpoint - The State Council of China has issued guidelines to further standardize and enhance the 12345 hotline service, emphasizing its role in addressing public and business concerns and improving government efficiency [1][2]. Group 1: Overall Requirements - The guidelines are guided by Xi Jinping's thoughts and aim to implement a people-centered development approach, enhancing the management and operational efficiency of the 12345 hotline [3]. Group 2: Standardizing Hotline Operations - A comprehensive management system for the hotline is to be established, ensuring timely handling of public and business requests and improving coordination among various government departments [4]. - The hotline will categorize requests for efficient processing, ensuring that urgent matters are redirected to appropriate emergency services [5]. - Third-party service providers will be regulated to maintain service quality and data security, with clear standards set for their operations [5]. Group 3: Improving Response Quality - The hotline will enhance its service channels and resource allocation to ensure efficient response to public inquiries, including the establishment of specialized service desks for businesses [6]. - A precise request distribution system will be implemented to ensure that requests are handled by the appropriate departments, minimizing redundancy [7]. - A mechanism for immediate response to requests will be established, with a focus on tracking and managing the resolution process effectively [7]. Group 4: Strengthening Government Governance - The integration of the hotline with a national big data system will facilitate data sharing across departments, aiding in decision-making and proactive governance [8]. Group 5: Foundation for Hotline Operations - Digital infrastructure for the hotline will be enhanced, promoting the use of new technologies like big data and AI to improve service capabilities [9]. - Information security measures will be strengthened to protect data and ensure compliance with privacy regulations [9]. - Standardization of hotline operations will be prioritized, with the development of national standards for service quality and request handling [10]. Group 6: Training and Public Awareness - Continuous training and experience sharing will be conducted to improve the skills of hotline staff, enhancing their service delivery [10]. - Public awareness campaigns will be launched to educate citizens and businesses on effectively utilizing the hotline services [10].

Group 1 - The Beijing Municipal Planning and Natural Resources Commission emphasizes a people-centered development approach, focusing on enhancing public service and satisfaction through effective complaint handling [1][3] - The commission has achieved a consistent monthly evaluation score of 100 for its complaint handling work over 31 consecutive months from June 2022 to December 2024, with a new grading system set to be implemented in January 2025 [3] - The commission is actively working to extend its complaint handling from "reactive" to "proactive" measures, aiming to address issues before they are raised by citizens [4] Group 2 - The commission has implemented a targeted approach to address historical property certificate issues, adhering to principles of respecting history and prioritizing lawful practices, resulting in the resolution of pathways for 500,000 property certificates [8] - A new initiative called "One Enterprise, One Book" service has been introduced to provide tailored planning guidance for new industrial projects, significantly reducing the time required for planning approvals [10][11] - The commission's proactive service model has led to a 100% approval rate for enterprise applications, facilitating the successful commencement of projects for companies like Guanggang Gas and Kanglong Huacheng [11]

Core Viewpoint - The implementation of the "Market Supervision Complaint and Reporting Quick Processing Norm" aims to enhance the efficiency and satisfaction of public complaints handling in Zibo [2][4]. Group 1: Background and Rationale - The local market supervision offices handle over 75% of the city's complaint and reporting tasks, with a significant increase in complaints from 27,000 in February 2022 to 36,000 in 2023, and an expected 35,000 in 2024 [4]. - Previous handling of complaints lacked uniformity and speed, leading to public dissatisfaction and potential for repeated complaints or "citizen suing the government" scenarios [4]. - There is a public expectation for faster and better service from market supervision departments, prompting the need for a more structured approach [5]. Group 2: New Standards and Procedures - The new standards emphasize three key principles: quick response to complaints, standardized procedures for handling complaints, and clear feedback on the results [7][8]. - The processing timeline is based on the "2135" mechanism, which includes 2 hours for assignment, 1 day for response, 3 days for feedback, and 5 days for resolution, with an aim to further accelerate and standardize these processes [5]. Group 3: Implementation Strategies - Comprehensive training for all market supervision personnel is planned to ensure understanding of core requirements such as "immediate response to complaints," "timely resolution," and "closed-loop management" [10]. - The standards will be tailored to different local contexts, encouraging districts to refine them for better applicability [11]. - Innovation is encouraged, such as using AI for quick task assignment and "Internet+" solutions to streamline the complaint process [11].

Core Points - The article discusses the establishment of a long-term mechanism for addressing the urgent issues faced by truck drivers in Hainan, emphasizing the importance of a responsive complaint handling system [1][2] - Approximately 200,000 truck drivers in Hainan are supported by the provincial transportation system, which aims to enhance their working conditions and rights protection [2][3] Group 1 - The Hainan Provincial Transportation Department has implemented a special governance plan to improve the efficiency and quality of complaint handling for truck drivers [1][2] - The 12328 hotline is being optimized to ensure a closed-loop operation for complaints, enhancing the overall experience and satisfaction of truck drivers [1][2] - A multi-departmental collaboration mechanism has been established to address complaints effectively, creating a "bridge of connection" for truck drivers [2] Group 2 - The provincial transportation department has initiated a "follow the truck" service activity to better understand and address the needs of truck drivers [3] - The initiative aims to collect feedback and suggestions directly from truck drivers, focusing on their operational and living conditions [3] - The transportation system is committed to integrating resources and establishing a comprehensive service mechanism to support the truck driver community [3]