提高政治站位，锚定"网下实干"核心导向。一是坚守为民初心，确立价值坐标。始终把"群众满意"作为 最高标准，坚决摒弃"重流程、轻实效""重答复、轻办理"的错误导向，将"事要解决"贯穿诉求办理全过 程，以"钉钉子"精神推动问题实质性化解，切实增强群众的获得感、幸福感、安全感。二是强化政治担 当，压实治理责任。市委、市政府主要领导多次专题部署热线工作，将群众诉求办理纳入市委党建工作 重点、政府目标绩效考核和营商环境"背靠背"监测体系，建立"市委领导、政府主导、部门协同、社会 参与"的工作格局，推动各级各部门把热线办理作为重要政治责任，层层传导压力、逐级落实责任。三 是聚焦改革创新，破解治理难题。针对诉求办理中存在的权责不清、推诿扯皮、质效不高等深层次问 题，坚持问题导向、目标导向、效果导向相统一，以制度创新破解机制障碍，以技术赋能提升办理效 能，以品牌引领凝聚工作合力，推动诉求办理从"被动接单"向"主动治理"、从"追求速度"向"注重实 效"、从"分散处置"向"协同共治"转变。 多维制度创新，构建闭环高效治理体系。系统推出针对性制度创新，构建起全链条闭环管理体系。一是 健全统筹协调机制。建立"网上信访工作联席会议制度 ...

以协同联动为纽带，"北京110"精心服务绘就社会治理新路径。近年来，北京110报警服务台持续深化与 政务服务、综治中心、法律援助、应急救援等部门的协同联动，尤其是聚焦与12345市民热线服务中心 的对接与融合，建立健全"双向直通、实时会商、定期交流"联动机制，从源头规范非紧急求助警情的引 导转接和联动处置，实现非警务类报警电话快速实时流转处置，持续打造具有首都特色的110与12345对 接联动模式，让群众诉求"有人接、有人管、办得好"。期间，持续深化"接诉即办、接警即处、未警先 防"理念，拓展联动协作渠道，优化"常态化联勤"和"专业化处置指导"机制，与12345市民热线服务中心 通过互派民警和工作人员进驻对方工作大厅方式开展实体化联勤，全面强化突出情况信息的互通流转与 协同处置，精准回应人民群众对公安机关的新期待。同时，针对涉企服务需求，创新设置110涉企服务 24小时工作专席，将涉企警情第一时间流转至专业席位提级处置，对非公安管辖、需协调政府部门解决 的，第一时间会同12345市民热线服务中心同步，实现"一站式服务"，助推企业诉求高效解决。 四十载初心如磐护平安，新征程勇毅担当再前行。2026年，北京110 ...

记者1月9日获悉，今年北京市政协将2026年接诉即办"每月一题"推动解决的11个重点民生诉求问题，全 部作为监督议题开展民主监督。 2026年，北京市政协将继续开展"各界委员齐参与 每月一题聚共识"民主监督工作。按照"议题全监督、 部门全参与、界别全覆盖"的原则，将2026年接诉即办"每月一题"推动解决的11个重点民生诉求问题， 全部作为监督议题开展民主监督。 去年13个议题监督小组提交提案11件 "每月一题"民主监督工作已开展三年。1月9日，北京市政协2026年"各界委员齐参与 每月一题聚共 识"民主监督工作动员部署会举行。2025年，北京市政协围绕13个议题开展常态化民主监督，13个议题 监督小组共开展各类监督活动120场次，参与委员1783人次，26人次委员在"接诉即办"改革专项小组月 度例会上发言，提交提案11件。 "我们把握协商式监督特点，不断完善群众诉求方、政府解决方、委员监督方'三方'参与的问题协商解 决机制。"市政协相关负责人说，民主监督工作坚持委员主体，发挥委员跨界互补优势、监督小组召集 人带头作用、委员联系界别群众优势，让监督建议更精准务实。 市政协委员、门头沟区水务局局长乔祥利说，202 ...

与家政从业人员交流 东城家政服务之家集生活住宿、便民服务、技能培训于一体，通过标准化住宿保障、系统化培训交流、 常态化党建活动等，为家政从业者构筑温馨的"职业之家"。尹力听取全市家政服务业发展整体情况介 绍，了解东城家政服务之家建设运行情况。他指出，家政服务业是朝阳产业，关乎千家万户福祉、关乎 首都现代化建设。要从市民群众需求出发，扩大优质家政服务供给，积极推动与养老、育幼等业态融 合。着力加强培训，不断提升家政从业人员的专业能力与服务品质。要提高规范化管理水平，引导家政 服务企业建立健全管理体系、培训体系、质量评价体系，相关部门完善监管措施，引导市场健康发展， 走出一条满足群众需求、具有首都特点的家政服务业发展新路径。尹力走进家政从业人员宿舍察看住宿 条件，与大家深入交流，询问薪酬水平、社会保障等情况。他说，大家在北京从事家政服务业多年，见 证了这一行业的发展变迁，为首都发展作出了各自的贡献。相关部门和属地要持续强化对家政从业人员 的关心关爱，用心用情解决实际困难。 察看院落设计改造情况 转自：北京日报客户端 1月8日上午，市委书记尹力围绕着力保障和改善民生到东城区调研。他强调，要深入贯彻中央经济工作 会议 ...

Core Insights - The "12345" hotline platform in Jinzhou, Liaoning Province, won the second place in the provincial government service skills competition, reflecting its effectiveness in handling over 2.63 million public requests with a completion rate of 99.7% over six years [1] Group 1: Service Efficiency and Mechanisms - The establishment of a "high-level promotion" mechanism allows leaders to directly listen to public concerns, leading to immediate action on issues such as waste disposal in rural areas [2] - An "instant external call network" connects over 200 units to address urgent public requests, exemplified by a gas leak emergency that was resolved within 10 minutes [2] - The "on-site direct handling" mechanism ensures zero response time during critical periods, such as heating seasons and exam periods, with rapid fund disbursement for urgent issues [3] Group 2: Continuous Improvement and Future Goals - The "12345" platform aims to evolve from merely receiving requests to effectively resolving them, with a focus on enhancing satisfaction for both citizens and businesses [4] - Plans to establish a "5187" enterprise hotline will transform "12345" into a comprehensive support system for business development, ensuring faster responses and more accurate service delivery [4]

Core Viewpoint - The article highlights the successful implementation of community governance in Beijing's Fengtai District, showcasing 13 "pioneer communities" that achieved 100% response, resolution, and satisfaction rates, with some communities reporting months of "no complaints" [1][6]. Group 1: Community Achievements - The first batch of 13 "governance pioneer communities" includes 10 "full score communities" and 3 "no complaint communities" [1]. - The Zhujiacun North Community reported 7 months of "no complaints" in 2025, the longest duration among all streets in Fengtai District [1]. - The Chengyi Road Community achieved 9 months of 100% response, resolution, and satisfaction rates in 2025, qualifying as a "full score community" [6]. Group 2: Innovative Solutions - The "Minqing Code" is a WeChat mini-program that allows residents to submit complaints and seek help, facilitating quick responses from community management [3][4]. - Community managers conduct daily patrols and inquiries to identify issues early, combining technology with a human touch to address resident concerns effectively [4]. - The Chengyi Road Community utilized a collaborative approach to resolve a water pressure issue, involving residents in the problem-solving process and achieving a long-term solution [7]. Group 3: Future Initiatives - Fengtai District aims to establish governance benchmarks through these 13 communities, promoting a model for others to follow and enhancing overall community governance [7]. - The district plans to deepen grassroots governance by enriching the "Five Neighbors Discussion" brand and exploring new collaborative methods [7]. - A social work internship base has been established in partnership with several universities to engage youth in community service, infusing professional knowledge into local governance [9].

Core Insights - The event showcased a skills competition focused on addressing community issues, highlighting the importance of grassroots governance and public service [1][2] - The competition included storytelling and skit performances, emphasizing real-life experiences and community engagement [2] Group 1: Event Overview - The competition featured two main segments: a storytelling contest and a skit competition, with six teams participating in each [1] - The storytelling segment captivated the audience, illustrating the journey from receiving complaints to resolving them satisfactorily [1] Group 2: Community Engagement - Participants shared practical solutions to community challenges, such as improving transportation services and addressing the needs of elderly residents [1][2] - The performances were based on real experiences, reflecting the dedication and emotional investment of the participants in serving the community [2] Group 3: Governance and Service Improvement - This marks the fourth consecutive year of the competition, which has evolved from merely responding to complaints to proactively addressing community needs [2] - The event serves as a platform for enhancing governance skills and fostering collaboration between officials and the community [2]

Core Viewpoint - The implementation of the "Shanxi Province 12345 Government Service Convenience Hotline Operation Management Measures" aims to standardize and enhance the operation of the 12345 hotline, improving the handling of public and enterprise requests and elevating the level of government services [1]. Group 1 - The 12345 hotline operates under a unified model that includes immediate response to requests, graded responsibility, and interconnectivity, forming an integrated system with the provincial hotline as the coordination hub and local hotlines as the main reception points [1]. - The hotline will accept various non-emergency requests within the province's administrative jurisdiction, covering areas such as economic regulation, market supervision, social management, public services, and ecological environment protection [2]. - A responsibility mechanism is established to ensure that the heads of city, county, and township levels are accountable for the implementation of the "immediate response to requests" reform, optimizing the handling process to efficiently address reasonable requests from the public and enterprises [3]. Group 2 - The hotline will categorize requests that fall outside its scope and handle them accordingly, ensuring that matters requiring departmental attention are not assigned to grassroots levels [2]. - A mechanism for handling repeated requests will be established to reduce redundancy in task assignments, with various methods such as direct answers, phone transfers, and task assignments employed based on the nature of the requests [2]. - The management of the hotline will involve joint oversight from relevant departments to address issues such as poor handling quality, evasion of responsibility, and false reporting, with accountability measures in place for non-compliance [3].

Core Viewpoint - The Beijing government has reported significant achievements in public safety and legal services, highlighting a 20-year low in criminal cases and extensive legal service provision, aiming to enhance the rule of law and public safety in the capital. Group 1: Public Safety Achievements - The Beijing police have achieved a 100% resolution rate for three types of cases, with criminal case filings reaching a 20-year low [7] - The city has maintained a high level of public safety, with homicide rates solved for 11 consecutive years and robbery rates for 7 years [7] - Non-contact fraud cases have shown a gradual decline, with the return rate of fraudulently obtained funds ranking among the highest in the country [7] Group 2: Legal Service Provision - The public legal service platforms in Beijing have provided a total of 12.86 million legal services [9] - The city has established a comprehensive public legal service center, enhancing accessibility to legal protection for residents [9] - Over 2,682 lawyers serve as legal advisors in villages and communities, achieving coverage in more than 7,200 areas [9] Group 3: Judicial Efficiency - Beijing courts have handled 4.76 million cases over the past five years, with a resolution rate of 452.8 million cases, placing them among the top in the country for case resolution per judge [3] - The average time for resolving commercial cases has been reduced to 62.2 days, with over 110,000 commercial cases concluded in the same period [3] - The "One Number Response" mechanism has addressed 52,000 judicial demands from grassroots governance entities [3] Group 4: Financial and Economic Support - The Beijing judicial system has successfully rescued 126 distressed companies through judicial restructuring, attracting over 158 billion yuan in investment and resolving over 840 billion yuan in debts [3] - The city’s prosecution service has helped migrant workers recover 170 million yuan in unpaid wages through a specialized complaint handling model [5]

Group 1 - The core viewpoint of the article emphasizes the efficient handling of public ecological and environmental demands in Jilin City, achieving a 100% resolution rate for 2,801 cases by 2025, with increasing public satisfaction [1] - Jilin City has established a center for handling ecological and environmental issues, implementing a "7×24 hours" response mechanism to ensure timely resolution of complaints [1] - The city has adopted a "two centers + one linkage" model to manage environmental violations, integrating digital regulatory systems and utilizing advanced technologies for efficient enforcement [1] Group 2 - The next steps for Jilin City include strengthening accountability and transitioning from addressing individual issues to managing broader environmental governance, with a focus on protecting the ecological environment along the Songhua River [2]