Core Points - The China Railway Group has introduced a new telephone service for group ticket purchases through the 12306 customer service center, effective from yesterday [1] - The maximum number of tickets that can be purchased in a single transaction via the 12306 platform has been increased from 9 to 19, and the number of passengers that can be added to a single account has been raised from 15 to 30 [2] Group Ticket Service - Starting from October 25, the 12306 customer service center will provide telephone support for group ticket purchases for groups of 20 or more, with the same travel date and train [1] - The service will be available daily from 8 AM to 6 PM, allowing travelers to submit their specific needs, including date, train number, seat type, and contact information [1] Order Processing - After receiving a group ticket request, the 12306 service will communicate with the travelers based on ticket availability, generating an order number if the request can be fulfilled [2] - Travelers must complete payment at any railway ticket window by the next day before 24:00 using the order number, or the order will be automatically canceled [2]

Group 1 - The core point of the article is the enhancement of the railway ticket purchasing process for group travelers by the China National Railway Group, which includes new services and increased limits for ticket purchases [1] Group 2 - Starting from October 25, the railway 12306 customer service center has introduced a telephone service for group ticket purchases, allowing groups of 20 or more to consult and book tickets [1] - The single purchase limit for tickets on the 12306 platform has been raised to 19 tickets, and the number of passengers that can be added to a single account has increased from 15 to 30 [1] - The customer service center will proactively communicate with travelers regarding ticket availability and provide a group ticket order number via SMS and phone if the request can be fulfilled [1] - Travelers must complete payment for their group ticket orders by the next day before 24:00, or the order will be automatically canceled [1] - Railway stations will continue to accept group ticket purchases on-site, making it more convenient for various group travel purposes such as tourism, study tours, performances, and events [1]