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新华调查丨暗中收费、捆绑售险、无法出票……小心山寨订票App陷阱!
Xin Hua She· 2025-10-08 04:35
新华社天津10月8日电 题:暗中收费、捆绑售险、无法出票……小心山寨订票App陷阱! 新华社记者张宇琪、马博文 记者尝试在一款软件上订票,在未完成支付退出登录的数分钟内,接连收到几条催促付款短信,并 接到自称"客服"的来电,声称"票源紧张,请尽快完成支付,以免耽误行程"。 在"黑猫投诉"平台,记者检索"订票App""虚假订票软件"等关键词,发现相关投诉有上千条,多数 涉及捆绑收费、需强制观看广告、无法出票等问题。 国庆中秋长假期间,旅客出行需求旺盛。记者调查发现,一些山寨订票软件近期"活跃"起来——它 们与官方平台界面、标志相似,却暗中收取额外服务费,强制捆绑销售保险;一些软件存在无法出票、 退款难等风险,让旅客蒙受经济损失。 这些软件有何套路?存在哪些风险?记者就此展开调查。 订票软件现"李鬼" 天津的闫大妈刚退休,想多去看看世界,不料在出行购票第一步就遭遇了陷阱。"我下载了应用商 店推荐的第一个买票软件,票价跟女儿查询的并不一样。"闫大妈说,"我费了好大劲儿才发现其中的猫 腻,原来下载的不是正版App,而且这个软件还自动勾选了保险费用。" 近期,一些山寨订票软件,趁着客流高峰"活跃"起来,普通用户一时难以 ...
暗中收费、捆绑售险、无法出票……小心山寨订票App陷阱!
Xin Hua Wang· 2025-10-08 03:13
Core Viewpoint - The article highlights the rise of counterfeit ticket booking apps during peak travel seasons, which charge hidden fees, force insurance sales, and pose risks such as inability to issue tickets and refund difficulties, leading to financial losses for travelers [1][2]. Group 1: Identification of Counterfeit Apps - Many counterfeit ticket booking apps mimic official platforms, making it difficult for users to distinguish between legitimate and fake apps [3]. - Users, especially elderly travelers, are particularly vulnerable to these scams, as they may not easily recognize the differences between authentic and counterfeit applications [3][4]. - Reports indicate that some counterfeit apps have led to financial fraud, including unauthorized access to personal banking information [3][4]. Group 2: Common Tactics and Risks - Counterfeit apps often require users to watch lengthy advertisements before proceeding with ticket purchases, and the option to close these ads is not easily noticeable [5]. - Users may be misled into paying additional fees for "fast ticket issuance" or other services that are automatically selected without their consent [5][6]. - Complaints about these apps include issues such as forced insurance purchases, inability to issue tickets, and difficulties in obtaining refunds [4][6]. Group 3: Legal and Regulatory Concerns - The proliferation of counterfeit ticket apps disrupts market order and infringes on consumer rights, potentially leading to personal information leaks and fraud [8]. - Legal experts indicate that these counterfeit apps may violate copyright and trademark laws, and the forced sale of insurance could infringe on consumer choice rights [8]. - There is a call for enhanced regulatory measures, including stricter app store standards and better consumer education to identify counterfeit apps [8][9]. Group 4: Recommendations for Action - Experts suggest a collaborative approach involving multiple regulatory bodies to effectively combat counterfeit ticket apps and share information on illegal activities [9]. - Consumers are advised to download apps only from official sources and to educate themselves and others, particularly the elderly, on recognizing legitimate applications [9].