Core Insights - The article highlights the efficient and compassionate service provided by the Bank of China (BOC) in assisting elderly customers with urgent banking needs, showcasing the bank's commitment to customer care [1][2] Group 1: Service Efficiency - The BOC's service team responded to a call from an elderly customer, Mr. Zhang, who lost his bank card, and they completed the card replacement process within 30 minutes [2] - The bank has provided over 80 home service visits for special customers this year, with an average response time reduced to under 1 hour [2] Group 2: Customer-Centric Approach - The bank emphasizes a "customer-centric" service philosophy, aiming to optimize service processes for special customers [2] - The service model combines both online and offline channels to enhance the speed and warmth of financial services [2]