Core Points - The article highlights a heartwarming instance of a bank providing door-to-door service to assist an elderly customer, demonstrating the bank's commitment to customer care and social responsibility [1][2] - The bank's staff took the initiative to visit the elderly customer at home to help with banking needs, showcasing a personalized approach to service [1][2] Summary by Sections Customer Service - The bank staff arranged a home visit for Mr. Zhang, who is 78 years old and has mobility issues, to assist with printing bank statements needed for medical insurance [1] - The staff ensured a smooth process by carefully verifying identity, explaining the proxy process, and guiding family members through the necessary steps [1][2] Community Engagement - The bank's actions reflect a commitment to making financial services accessible to elderly individuals who may face challenges in visiting bank branches [2] - The initiative aligns with the bank's service philosophy of reducing customer effort by allowing "data to run more, and customers to run less" [2]