Core Points - The article highlights the exemplary customer service provided by the CCB Zibo Nanjing Road branch, showcasing their commitment to a customer-centric approach [1][2] - The branch's staff demonstrated quick decision-making and empathy by offering home service to an elderly customer in need, reflecting the bank's dedication to addressing special customer needs [1][2] Group 1 - The elderly customer faced difficulties due to his spouse's accident and the loss of a bank card, prompting immediate assistance from the bank staff [1] - The bank's staff took the initiative to visit the customer's home to facilitate the card replacement process, ensuring a smooth and efficient service [1] - The customer's gratitude and relief highlighted the positive impact of the bank's attentive service, reinforcing the importance of personalized customer care [1] Group 2 - The actions of the CCB Zibo Nanjing Road branch exemplify the bank's service philosophy of being "customer-centric," emphasizing the importance of understanding and responding to customer needs [2] - The bank aims to continue providing thoughtful and comprehensive services to alleviate customer concerns, demonstrating a commitment to maintaining high service standards [2]