Core Points - The article highlights the importance of customer-centric service in the financial industry, particularly for vulnerable groups such as the elderly [1][2] - The actions of the staff at CCB Jining Jiaxiang Chengxiang Branch exemplify the bank's commitment to providing thoughtful and patient assistance to elderly clients [1][2] Group 1 - The elderly customer required assistance in printing bank transaction details and felt anxious due to the complexity of the banking equipment and processes [1] - Staff members proactively approached the elderly customer, listened to their needs, and provided detailed guidance throughout the process [1] - The staff ensured the elderly customer understood each step by using simple language and providing written instructions, ultimately leading to the successful printing of the bank statement [1] Group 2 - CCB Jining Jiaxiang Chengxiang Branch has consistently implemented a series of age-friendly service measures, reflecting the spirit of "caring for the elderly" [2] - The bank aims to continue delivering considerate services that convey warmth and respect to all customers, ensuring they feel valued and cared for [2]