Core Insights - The article highlights the success of the "Fuzheng Tong" platform in improving grassroots governance in Fuxin, showcasing a significant reduction in litigation rates and an increase in public satisfaction with local governance [1][24]. Group 1: Governance Improvements - The "Fuzheng Tong" platform has achieved a completion rate of 98.95% for public requests and a satisfaction rate of 90.04%, indicating effective problem resolution [1]. - The platform integrates digital technology to streamline governance, allowing for a systematic approach to addressing public concerns through a "full perception - precise dispatch - collaborative handling - closed-loop feedback" model [10][19]. - The platform has transformed the way citizens interact with local government, shifting from a reactive to a proactive approach in addressing community issues [24]. Group 2: Community Engagement - The platform offers multiple channels for citizens to voice their concerns, including a WeChat mini-program, phone calls, and on-site centers, effectively breaking down barriers to access [9][11]. - A notable case involved a citizen who successfully resolved a retirement issue through the platform, demonstrating its capacity to facilitate communication between citizens and government officials [8][9]. - The platform has fostered a culture of accountability among local leaders, with a "one person in charge" system ensuring that complaints are addressed promptly [16][18]. Group 3: Impact on Litigation and Disputes - The article reports a continuous decline in the litigation rate among the population, attributed to the effective mediation and resolution of disputes at the community level [1][24]. - The platform has successfully addressed various community issues, such as environmental concerns and public service requests, leading to a more harmonious living environment [15][20]. - The integration of a feedback mechanism ensures that citizens feel heard and valued, further enhancing trust in local governance [20][22].