Group 1 - Sichuan Airlines has launched a new baggage transfer service at Chengdu Tianfu International Airport, allowing passengers to complete ticket changes without leaving the isolation area, saving nearly 2 hours on average [1] - The initiative is part of a broader effort by Sichuan Airlines to enhance service efficiency through direct engagement with passengers and staff, collecting feedback to optimize processes [1] - The implementation of this service reflects the company's commitment to improving customer experience and operational effectiveness, receiving positive feedback from travelers [1] Group 2 - The Sichuan Provincial Transportation Department is actively addressing public concerns by analyzing feedback from various channels, including hotlines and audits, to identify and rectify issues [2] - West China University has focused on resolving key issues affecting students, such as frequent power outages and unclear pricing in the cafeteria, demonstrating a commitment to improving campus life [2] - Zizhong County has initiated a "pointed rectification" approach, collecting public grievances and establishing a progress tracking system for addressing these issues, enhancing community engagement [2] Group 3 - Sichuan Provincial People's Hospital has integrated public supervision into its operations, conducting patient follow-ups and addressing complaints transparently to improve service quality [3] - The hospital's efforts include regular assessments of medical ethics and patient satisfaction, ensuring that feedback is utilized for continuous improvement [3] - By actively engaging with patients and the media, the hospital aims to build trust and enhance its reputation within the community [3]