Core Insights - Qinghai Provincial Transportation Holding Group's Highway Operation Company has launched a series of convenient measures, including the implementation of an intelligent customer service system and upgrades to the Highway V Service mini-program, enhancing the travel service experience for ETC users in the province [1][2] Group 1: Intelligent Customer Service System - The new intelligent customer service system addresses the challenges of increasing ETC user volume and service quality, automating high-frequency customer service inquiries such as business consultations and status queries [2] - The system utilizes intelligent voice navigation and multi-turn dialogue technology, significantly reducing customer wait times and improving hotline connection rates and service satisfaction [2] - Human agents now focus more on complex and personalized user needs, as the system efficiently handles basic inquiries [2] Group 2: Highway V Service Mini-Program Upgrade - The upgraded Highway V Service mini-program has established a comprehensive online distribution network, with over 134,000 vehicles issued through the WeChat channel and 14,000 vehicles through the UnionPay channel [3] - The mini-program's points mall module has achieved a closed-loop verification for services such as points inquiry, redemption, and returns, ensuring reliability and data accuracy [3] - A new car wash service, which can be redeemed using points, is set to launch soon, adding practical benefits to the points system and enhancing the overall travel service experience [3]