Core Viewpoint - Qingdao Bank has been awarded the prestigious "Five Star Diamond Award" for the tenth time, recognizing its exceptional customer service and experience, making it the only company from Shandong Province to receive this honor [1][9]. Group 1: Customer Service Excellence - Qingdao Bank emphasizes its commitment to serving the real economy, integrating national priorities into its operational development, and focusing on quality and efficiency [3]. - The bank has handled over 78,000 consumer complaints and customer assistance requests, using data analysis to improve service quality [4]. - The bank's intelligent service initiatives have achieved significant metrics, including over 1.81 million interactions with text-based robots and a 98.73% accuracy rate in responses [4]. Group 2: Senior Citizen Services - In response to the aging population, Qingdao Bank has updated its elderly service standards, focusing on enhancing the financial experience for senior customers [5]. - The bank has established a three-tier service network in rural areas, with 28 branches to improve accessibility [5]. Group 3: Sustainable Financial Services - Qingdao Bank is committed to supporting the real economy through its "Green Finance" and "Blue Finance" initiatives, aligning with national dual carbon strategies [7]. - The bank launched the first domestic bond index focused on the marine economy, enhancing financing channels for the marine industry [7]. - As of September 2025, the bank's blue loan balance reached 21.34 billion, a 27.17% increase year-on-year, significantly outpacing overall loan growth [7]. Group 4: Green Finance Initiatives - The bank has developed a comprehensive green finance product matrix, including various loan products aimed at supporting low-carbon transitions [8]. - By September 2025, the green loan balance reached 54.83 billion, reflecting a 46.80% increase, demonstrating a strong commitment to sustainable finance [8]. Group 5: Future Directions - Qingdao Bank plans to continue its focus on blue economy cultivation, green transition, and support for small and micro enterprises, contributing to high-quality development [9].