Core Viewpoint - Ele.me is actively enhancing algorithm transparency and communication with delivery riders, focusing on optimizing delivery efficiency and rider rights protection through various initiatives [1][4]. Group 1: Algorithm Transparency and Optimization - Ele.me has publicly shared four key algorithms related to order dispatch, delivery pricing, delivery time estimation, and route planning, aiming to alleviate rider anxiety and improve operational efficiency [4]. - The company has established an expert committee for instant delivery algorithms and initiated monthly rider rights forums to gather feedback and improve algorithms [1][4]. - The current route planning algorithm has achieved a combined order route rate of 89%, indicating significant improvements in delivery efficiency [3]. Group 2: Rider Feedback and Concerns - Riders' top concerns include merchant cooking speed, accessibility to delivery locations, and route efficiency, which are critical for optimizing delivery processes [2]. - The company is addressing specific issues raised by riders, such as challenges with high-rise buildings and road closures, by continuously updating data and improving guidance systems [3][4]. Group 3: Expert Insights and Recommendations - Experts emphasize the importance of fairness, transparency, and trust in algorithm governance, highlighting the need for a feedback mechanism to address issues promptly [5][6]. - Recommendations include establishing a tiered feedback system for problem resolution and enhancing user expectation management to reduce misunderstandings with riders [5][6].