Core Insights - Ele.me has conducted its fourth key algorithm disclosure this year, focusing on transparency and rider rights protection [1][3] - The company has established an expert committee and initiated monthly rider forums to enhance communication and feedback mechanisms [1][4] - The optimization of algorithms aims to improve rider efficiency and income, with a current order matching success rate of 89% [2][3] Algorithm Optimization - The four key algorithms disclosed include order dispatch, delivery pricing, delivery time estimation, and route planning [1][3] - Continuous improvements are being made in dispatch rules, delivery time accuracy, and pricing adjustments for difficult orders [3][4] - Collaboration with high-precision mapping services has reduced average store search time by 17% and user search time by 11% [2] Rider Support and Feedback - Ele.me has introduced an AI assistant named "Xiao E" to enhance rider efficiency and experience [4] - A feedback mechanism has been established to address issues such as indoor routing challenges and road closures [2][4] - The importance of fairness, transparency, and trust in algorithm governance has been emphasized by experts during the forums [4]

Core Viewpoint - Ele.me is actively enhancing algorithm transparency and communication with delivery riders, focusing on optimizing delivery efficiency and rider rights protection through various initiatives [1][4]. Group 1: Algorithm Transparency and Optimization - Ele.me has publicly shared four key algorithms related to order dispatch, delivery pricing, delivery time estimation, and route planning, aiming to alleviate rider anxiety and improve operational efficiency [4]. - The company has established an expert committee for instant delivery algorithms and initiated monthly rider rights forums to gather feedback and improve algorithms [1][4]. - The current route planning algorithm has achieved a combined order route rate of 89%, indicating significant improvements in delivery efficiency [3]. Group 2: Rider Feedback and Concerns - Riders' top concerns include merchant cooking speed, accessibility to delivery locations, and route efficiency, which are critical for optimizing delivery processes [2]. - The company is addressing specific issues raised by riders, such as challenges with high-rise buildings and road closures, by continuously updating data and improving guidance systems [3][4]. Group 3: Expert Insights and Recommendations - Experts emphasize the importance of fairness, transparency, and trust in algorithm governance, highlighting the need for a feedback mechanism to address issues promptly [5][6]. - Recommendations include establishing a tiered feedback system for problem resolution and enhancing user expectation management to reduce misunderstandings with riders [5][6].