Core Insights - Ping An Group is advancing its "AI in All" strategy through the implementation of the "Five Intelligence" framework, which includes intelligent marketing, services, operations, management, and business, to empower financial services and fulfill its mission of "Finance for the People" [1][3] Group 1: AI Strategy and Implementation - Ping An has transitioned from informatization and digitalization to intelligentization, establishing four core AI capabilities: computing power, data, algorithms, and scenarios [3] - Since 2023, Ping An has integrated cutting-edge technologies such as generative AI and intelligent agents into its "Five Intelligence" strategy, promoting deep integration of AI technology with its financial core business [3] - The company has developed 67 proprietary domain-specific large models and over 23,000 intelligent applications, covering 22% of its workforce [3] Group 2: Customer Experience and Efficiency - In enhancing customer experience, Ping An Life Insurance launched the "111 Fast Claim" service, achieving a claim settlement rate of 58% in the first three quarters of 2025 [4] - Ping An Property Insurance has realized that 89% of new car policies are issued within one minute, significantly reducing customer wait times [4] - AI technology has helped Ping An Property Insurance intercept fraud, reducing losses by 9.15 billion yuan, and the Eagle Eye system provided intelligent disaster warnings for 1.62 million events, covering 130 million customers [4] Group 3: Cost Reduction and Efficiency Improvement - Over the past three years, the agricultural disaster large model system has helped reduce economic losses in agriculture by 760 million yuan [4] - Ping An's AI service desk handled over 1.292 billion interactions, covering 80% of total customer service volume, significantly improving service response efficiency and resource utilization [4] Group 4: Future Directions and Industry Collaboration - Ping An aims to continue building end-to-end intelligent systems and deepen the integration of digital technology with financial services, supporting industry transformation and upgrading [4] - The forum invited global guests from government, industry, academia, and research to discuss the safety and governance of AI models, technology and ecology, and applications and industries, promoting innovation and sustainable development in AI [4]