Core Viewpoint - The "Surprise Number" flight delay insurance product launched by the company has faced criticism for its stringent compensation conditions, leading to user dissatisfaction and prompting the company to withdraw the product [1] Group 1: Product Overview - The "Surprise Number" product was introduced in March this year as a flight delay insurance option, allowing travelers to receive compensation if their flight is delayed by a randomly set number of minutes [1] - The product offers a compensation of 300 yuan if the delay matches the predetermined number of minutes [1] Group 2: User Feedback and Response - Users have reported that the product negatively impacted their travel experience, with some describing it as misleading and akin to a lottery due to its low probability of payout [1] - In response to user feedback, the company has decided to remove the product from its offerings and is committed to optimizing its services for travelers [1]