Core Viewpoint - The "Surprise Number" flight delay insurance product launched by the company has faced criticism for its stringent compensation conditions, leading to user dissatisfaction and prompting the company to withdraw the product [1] Group 1: Product Overview - The "Surprise Number" product was introduced in March this year as a flight delay insurance option, allowing travelers to receive compensation if their flight is delayed by a randomly set number of minutes [1] - The product offers a compensation of 300 yuan if the delay matches the predetermined number of minutes [1] Group 2: User Feedback and Response - Users have reported that the product negatively impacted their travel experience, with some describing it as misleading and akin to a lottery due to its low probability of payout [1] - In response to user feedback, the company has decided to remove the product from its offerings and is committed to optimizing its services for travelers [1]

Core Viewpoint - The recent launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its stringent claim conditions, leading to accusations of misleading marketing and likening it to a gambling game [1][7][9]. Product Details - The insurance product is priced at 9.9 yuan and offers a 300 yuan allowance if the flight delay matches a randomly set number of minutes [1][3]. - The product's claim conditions require the actual flight delay to exactly match the predetermined "Surprise Number" for compensation, which many consumers found misleading [3][5]. Consumer Reactions - Numerous consumers have expressed frustration on social media, stating that the critical information regarding the claim conditions is easily overlooked, leading to feelings of being misled [5][7]. - Complaints on platforms like Black Cat Complaints highlight instances where consumers believed they qualified for compensation based on their delay times, only to find discrepancies with the app's reported delay [5][9]. Company Response - The company has acknowledged the feedback and has decided to discontinue the "Surprise Number" product due to its negative impact on user experience [8][9]. - Customer service representatives indicated that the product was intended to provide more flexible delay compensation but recognized the need for improvement based on user feedback [8][9]. Industry Context - The "Surprise Number" insurance is underwritten by Sunshine Property & Casualty Insurance, with the activity being facilitated by the company in collaboration with a licensed insurance provider [9]. - Experts have raised concerns about the legality and consumer protection aspects of such precise delay insurance products, suggesting that regulatory clarity is needed in the industry [9]. Company Background - The company, known for its comprehensive travel services, is a subsidiary of China Civil Aviation Information Network Co., Ltd., which provides essential information services to major airlines and airports in China [11][12]. - The platform has been expanding its services, recently launching a direct sales feature for airline tickets, enhancing user experience by allowing price comparisons across multiple airlines [11][12].

Core Viewpoint - The recent launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its stringent claim conditions, leading to accusations of misleading marketing and likening it to a gambling game [1][7]. Group 1: Product Details - The insurance product costs 9.9 yuan and offers a 300 yuan allowance if the flight delay matches a randomly set number of minutes [1][2]. - The product's promotional materials emphasize the need for the actual delay time to match the "Surprise Number" exactly, which is presented in smaller font compared to the payout amount [2][5]. - The product was designed to provide flexible delay protection for travelers, but user feedback indicated it negatively impacted their travel experience [7]. Group 2: Consumer Reactions - Many consumers expressed frustration over the product's misleading nature, with some stating they did not fully understand the terms before purchasing [2][5]. - Complaints on social media and consumer platforms highlighted instances where users felt cheated due to discrepancies in reported delay times [5][7]. Group 3: Company Response and Future Actions - In response to the criticism, the company has decided to discontinue the "Surprise Number" product and is committed to improving its offerings based on user feedback [7]. - The company aims to enhance its product and service experience for travelers moving forward [7]. Group 4: Industry Context - The "Surprise Number" insurance is underwritten by Sunshine Property & Casualty Insurance, with the activity being facilitated by the company in collaboration with a licensed insurance provider [7]. - The insurance product raises concerns regarding consumer rights and the ethical implications of such precise delay insurance offerings, prompting calls for regulatory clarity in the industry [8].

Core Viewpoint - The recent launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its stringent claim conditions, leading to accusations of misleading marketing and likening it to a gambling game [1][7]. Product Details - The insurance product is priced at 9.9 yuan and offers a 300 yuan allowance if the flight delay matches a randomly set number of minutes [1][2]. - The product's interface allows for the purchase of multiple policies, claiming that the allowance can double to 600 yuan [2]. - The conditions for receiving the allowance require the actual flight delay to match the announced "Surprise Number" exactly, which many consumers found misleading [2][7]. Consumer Reactions - Numerous consumers have expressed frustration, stating that critical information regarding the claim conditions is easily overlooked, leading to feelings of being misled [5]. - Complaints on platforms like Black Cat Complaints highlight instances where consumers believed they qualified for compensation, only to find discrepancies in the timing reported by the app [5][7]. Company Response - The company has acknowledged the feedback and has decided to discontinue the "Surprise Number" product due to its low payout rate and negative consumer experiences [7]. - The customer service team emphasized that the product was intended to provide flexible delay coverage but recognized the need for improvement based on user feedback [7]. Industry Context - Experts have raised concerns about the legality and consumer protection aspects of such precise delay insurance products, suggesting that regulatory clarity is needed [8]. - The company, as part of China Civil Aviation Information Network Co., Ltd., has been expanding its service offerings, including a new direct sales platform for airline tickets [10][12].