Core Viewpoint - The State Grid Beijing Yizhuang Power Supply Company has launched a "24/7 AI + Power Service Hall" in the Beijing Economic and Technological Development Zone, integrating various intelligent service facilities to enhance customer experience in electricity service [6]. Group 1: Service Innovations - The service hall features AI guide robots, RPA (Robotic Process Automation) virtual employees, 24-hour intelligent service cabinets, and smart guided filling stations, aimed at providing efficient and convenient service for over 1,000 high-voltage electricity enterprises and nearly 130,000 residents [6]. - The AI guide robot "Jing Xiaodian" assists customers in handling high-frequency tasks such as bill payments and policy inquiries, as well as more complex services like business expansion applications [10]. - The RPA intelligent clerk operates 24/7, automatically generating standard contracts and sending electronic invoices to customers' emails, achieving 100% automation in contract issuance [10]. Group 2: Customer Experience Enhancement - The service hall includes a "Code for Quick Response" channel, allowing customers to submit requests or materials via a QR code, which automatically generates work orders, creating a closed-loop system for submission, processing, and feedback [11]. - The intelligent filling station supports both electronic touch and paper handwriting modes, catering to different customer preferences and enhancing the overall service experience [11]. - The integration of intelligent lighting systems further improves usability for customers of various age groups, ensuring a more accessible service environment [11].