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AI重塑服务新范式,宜人智科数智化升级的破局路径
Bei Jing Shang Bao· 2025-08-07 12:27
Core Insights - The financial industry is undergoing a profound AI technology revolution, with traditional service models facing growth bottlenecks and consumer expectations shifting towards instant intelligent responses [1] - Yiren Zhike is actively exploring AI as a core strategy for business growth, emphasizing that AI is no longer optional but essential for survival and development [1][3] Group 1: AI Strategy and Implementation - Yiren Zhike's CEO, Tang Ning, announced a three-phase AI strategy focused on "optimization, empowerment, and incubation" to drive company progress [3] - The short-term goal is to optimize existing business operations using AI to address efficiency and user experience issues [3] - The mid-term objective includes productizing technical capabilities to offer "AI + finance" solutions to other industries [3] - The company aims to incubate AI-native businesses and foster strategic investments and collaborations with early-stage AI startups [3] Group 2: AI Integration in Operations - AI technology has permeated Yiren Zhike's operations, with the "Zhiyu Model" being applied in internal office scenarios, enhancing meeting minutes extraction and real-time multilingual translation [3][4] - The AI-driven customer service robots can operate 24/7 to address consumer inquiries, while AI risk control systems utilize big data and machine learning for real-time risk monitoring and fraud detection [4] - Yiren Zhike has established a mechanism for identifying black and gray market activities, successfully identifying over 20,000 suspected users [4] Group 3: Challenges and Ecosystem Development - The transition to AI is not without challenges, including the need to effectively integrate AI technology with specific business scenarios and the pressure of high R&D investments on short-term profitability [5] - Yiren Zhike is exploring various paths to strengthen the integration of technology research and application, avoiding the pitfall of "AI for AI's sake" [5] - The company is committed to building an open ecosystem and fostering strategic collaborations to leverage industry resources for rapid breakthroughs [5] Group 4: Investment in R&D - Yiren Zhike's transformation is supported by significant investments in AI, with R&D expenditures reaching 412 million yuan in 2024, a 176.51% increase year-on-year [6] - In the first quarter of 2025, R&D investment was 86 million yuan, reflecting a 109.75% year-on-year growth [6] - The company plans to continue increasing R&D efforts to enhance AI innovation and application levels while ensuring data security and regulatory compliance [6]