AI智能调解员

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AI调解员上岗 守护杭州“文旅热”
Hang Zhou Ri Bao· 2025-06-06 02:19
Core Insights - Zhejiang province is exploring innovative solutions for common tourism complaints, focusing on improving service quality and resolving disputes effectively [2][3] - The training session highlighted the importance of digital transformation in tourism dispute resolution, showcasing the "smart mediation" project initiated in Hangzhou [3] Group 1: Tourism Dispute Resolution - The training emphasized the need for a diversified approach to tourism dispute mediation, including international perspectives and standardized solutions [2] - Hangzhou has implemented a "1+3" digital module for tourism dispute resolution, allowing for automated handling of simple cases and collaborative resolution of complex issues [3] - The integration of AI in the mediation process aims to enhance efficiency and provide standardized solutions, thereby improving overall visitor satisfaction [3] Group 2: Regulatory Measures - Hangzhou has been recognized as one of the "Top Ten Cities for Tourist Satisfaction" for 16 consecutive years, reflecting its commitment to high-quality tourism services [3] - The city has initiated multiple rounds of regulatory actions to address common issues in the tourism industry, such as tour guide misconduct and forced consumption [3] - New governance frameworks have been established to regulate the tourism market, focusing on inter-departmental collaboration and enhanced enforcement to protect tourists' rights [3] Group 3: Collaborative Efforts - A dialogue between tourism complaint agencies from Hangzhou and Ningbo was held to share insights and solutions for digital transformation in the industry [4] - The training was organized by the Zhejiang Provincial Department of Culture and Tourism, with support from various local tourism authorities, indicating a collaborative effort to improve tourism services [4]