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人工智能制胜未来:赋能三大银行业务板块,抢占市场先机
EY· 2025-11-26 05:49
Investment Rating - The report indicates a strong potential for investment in AI applications within the banking sector, particularly in corporate banking, commercial institutions, and small business banking [6][11][111]. Core Insights - AI presents transformative opportunities for banks, not only to optimize existing processes but also to fundamentally reshape service delivery models [111]. - Despite significant interest and numerous pilot projects, only a few banks have achieved large-scale AI deployment, highlighting a gap between potential and actual implementation [6][111]. - The report emphasizes the need for banks to establish strong leadership and clarify the role of business units in AI deployment to leverage AI effectively [111]. Summary by Sections AI Opportunities - AI is highly adaptable to the complex and regulated processes in corporate banking, enhancing efficiency and competitive advantage [6][25]. - A significant number of banks (52%) have initiated AI pilot projects, but only 16% have successfully implemented AI applications [8][6]. Investment Return Considerations - Evaluating the return on investment (ROI) for AI is complex, with many banks underestimating the long-term benefits while overestimating short-term returns [52][56]. - Some banks do not calculate AI ROI at all, focusing instead on key performance indicators (KPIs) [56][57]. AI Platform Development - Building reusable AI capabilities is crucial for sustainable development and cost reduction in the long term [63][66]. - Many banks are currently deploying AI applications without a solid foundational platform, which may hinder scalability [64][66]. Data Challenges - Data quality and fragmentation are major obstacles to AI deployment, necessitating the use of specialized tools and talent to address these issues [71][75]. - Banks process vast amounts of data daily, and the effort required for data collection and cleaning is often underestimated [75][81]. Technology Options - Banks must tailor their technology strategies based on their scale, resources, and AI objectives, considering options like cloud architecture versus on-premises deployment [83][84]. - A mixed approach combining cloud and on-premises solutions is common among banks to enhance security and privacy [84][85]. Skills and Talent Acquisition - There is a pressing need for banks to upgrade employee skills and attract AI talent, with demand for AI and data engineering roles significantly increasing [91][95]. - Banks must provide targeted training and clear career development paths to retain skilled professionals [96][100]. Risk Management - The rapid scaling of AI applications raises significant risk management challenges, particularly concerning the reliability of AI outputs [102][105]. - Banks need to implement refined risk management frameworks and involve risk teams early in the AI application design process [105][109].