Core Insights - SoundHound AI, Inc. has been recognized as a Leader in Everest Group's 2025 PEAK Matrix® Assessment for Conversational AI and AI Agents in Customer Experience Management [3][6] - The evaluation highlights the evolution of conversational AI products into autonomous AI agents capable of managing multi-step tasks [4][6] - SoundHound's proprietary voice engine, Polaris, is noted for its superior word error rates and advanced conversational features [5][6] Company Overview - SoundHound AI specializes in voice and conversational AI, providing solutions that enhance customer experiences across various industries including retail, financial services, healthcare, and automotive [8] - The company’s Amelia platform, particularly the latest version Amelia 7, offers agentic capabilities that allow AI agents to listen, reason, and act on complex tasks [6][8] - SoundHound's technology supports low latency and exceptional natural language understanding, enabling effective communication across multiple channels [7][8] Product Features - The Amelia platform utilizes an Agentic+ framework that combines reasoning and planning skills of large language models (LLMs) with deterministic flows [6] - SoundHound's AI agents can operate across various communication channels such as chat, text, and voice, enhancing their versatility [7] - The platform's innovations include a no-code agent designer for simplified deployment and a Supervisor AI layer for dynamic coordination of AI agents [6][8]