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Five Guys Extends Partnership with SoundHound AI
Globenewswire· 2026-01-28 14:03
Core Insights - SoundHound AI has expanded its partnership with Five Guys, enhancing the use of AI-powered ordering agents that have already managed over one million customer interactions [3][4]. Company Overview - SoundHound AI, Inc. is a leader in voice and conversational AI, providing solutions that improve customer experiences across various industries, including restaurants [8]. - The company’s technology is designed to deliver high-speed and accurate voice AI services in multiple languages, catering to diverse sectors such as retail, healthcare, and automotive [8][9]. Partnership Details - The renewed agreement allows Five Guys to offer AI-powered ordering across hundreds of locations, with franchisees having the option to implement these solutions [4]. - SoundHound's AI technology enables Five Guys to handle 100% of incoming orders, even during peak hours, thereby reducing missed orders and enhancing operational efficiency [5]. Customer Experience Enhancement - Five Guys aims to meet modern customer expectations by leveraging AI technology to improve service quality and operational efficiency [5]. - The AI system is trained on Five Guys' extensive menu, allowing customers to place orders using natural speech and receive answers to various menu-related inquiries [6]. Industry Impact - SoundHound's technology supports over 10,000 locations, showcasing its significant presence in the restaurant industry [7]. - The collaboration with Five Guys exemplifies the potential of AI to transform the ordering experience and streamline restaurant operations [7].
Does SOUN's New Partnership Signal a Turning Point for Enterprise AI?
ZACKS· 2026-01-22 15:35
Core Insights - SoundHound AI, Inc. (SOUN) has formed a partnership with Bridgepointe Technologies, which could significantly enhance its enterprise-scale adoption of AI solutions, moving beyond its traditional focus on voice AI [1][11] Partnership and Implementation - Bridgepointe serves as a trusted advisor to over 12,000 enterprises, providing SoundHound with a crucial implementation channel that it previously lacked [2] - The collaboration aims to address integration complexities and unclear ROI that often hinder AI adoption in enterprises, positioning SoundHound as a solutions enabler rather than just a product provider [2] Financial Implications - The partnership is expected to drive higher-value, recurring revenue through platforms like Amelia 7 and Autonomics, which could lead to improved deal sizes, longer contract durations, and better revenue visibility for SoundHound [3] - Successful adoption driven by Bridgepointe could support margin expansion as AI agents replace manual workflows in customer service and IT operations [3] Competitive Positioning - The partnership enhances SoundHound's competitive stance against larger enterprise AI players by focusing on fast ROI and operational automation, rather than experimental AI deployments [4] - SoundHound's strategy aims to meet the demand for cost savings, efficiency, and resilience in enterprise AI solutions [4] Market Strategy and Growth - While execution risks remain, the partnership strengthens SoundHound's go-to-market strategy and indicates a more mature growth phase [5] - If adoption scales as planned, the alliance with Bridgepointe could lead to sustainable enterprise AI revenues for SoundHound [5] Competitive Landscape - SoundHound faces competition from established players like IBM and ServiceNow, which have strong enterprise relationships and comprehensive consulting services [6][7] - IBM's Watsonx and AI automation portfolio are formidable competitors, but SoundHound's Amelia 7 offers faster deployment and time-to-value [7] - ServiceNow's AI-driven workflow capabilities are widely adopted, but SoundHound's Autonomics platform differentiates itself by being tool-agnostic and adaptable across various IT environments [8] Price Performance and Valuation - SoundHound's shares have decreased by 41.7% over the past three months, compared to a 10.7% decline in the industry [9] - The forward 12-month price-to-sales ratio for SoundHound is 18.98, higher than the industry's 15.12 [14]
SoundHound AI to Participate in Barclays Annual Global Technology Conference
Globenewswire· 2025-12-04 14:04
Core Insights - SoundHound AI, Inc. is participating in the Barclays Annual Global Technology Conference on December 11, 2025, showcasing its leadership in voice and conversational AI [1] - The Chief Financial Officer, Nitesh Sharan, will engage in a fireside chat that will be broadcast live [1] Company Overview - SoundHound AI is recognized as a global leader in voice and conversational AI, providing solutions that enhance customer experiences across various industries [2] - The company utilizes proprietary technology to deliver high-speed and accurate voice AI solutions in multiple languages for sectors including retail, financial services, healthcare, automotive, smart devices, and restaurants [2] - Key products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which supports AI Agents for enterprises [2] - SoundHound Chat AI integrates Generative AI as a powerful voice assistant, while Autonomics automates IT processes, enabling the company to support millions of products and services and process billions of interactions annually [2]
SoundHound AI and Parkopedia Launch Voice AI-Powered Parking Search and Payment Agent
Globenewswire· 2025-11-25 14:04
Core Insights - SoundHound AI and Parkopedia have expanded their partnership to introduce an in-vehicle voice AI parking agent, enhancing the driving experience with hands-free parking discovery, recommendations, and bookings [3][4][5] Company Overview - SoundHound AI is a global leader in voice and conversational AI, providing solutions that enhance customer experiences across various industries [9] - Parkopedia is the leading connected car services provider, helping drivers find and pay for parking, EV charging, fuel, and tolls across 90 countries [10] Partnership Details - The collaboration integrates Parkopedia's global parking database, which includes over 90 million spaces in more than 20,000 cities, with SoundHound's voice commerce platform [4][5] - The new Parkopedia AI Agent offers proactive recommendations, real-time pricing, and availability, making parking easier and more convenient for drivers [5][6] Technology and Features - The voice AI parking agent allows drivers to find parking, compare prices, and complete payments using voice commands, significantly reducing friction in the parking process [5][7] - This technology is part of a broader vision to make in-car tasks effortless and connected, with plans to expand into other services like restaurant reservations and ticket purchases [8] Future Plans - The partnership will be showcased at CES 2026, highlighting the potential for hands-free voice commerce capabilities across multiple industries [8]
SoundHound AI To Report 2025 Third Quarter Financial Results, Host Conference Call and Webcast on November 6
Globenewswire· 2025-10-22 20:10
Core Insights - SoundHound AI, Inc. will report its 2025 third quarter financial results on November 6, 2025, after market close [2] - A conference call and webcast will be hosted by the CEO and CFO on the same day to review the results [3] Company Overview - SoundHound AI is a global leader in voice and conversational AI, providing solutions that enhance customer experiences across various industries [3] - The company utilizes proprietary technology to deliver high-speed and accurate voice AI solutions in multiple languages [3] - Key products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which supports AI Agents for enterprises [3] - SoundHound Chat AI integrates Generative AI, while Autonomics automates IT processes, enabling the company to handle millions of products and services and process billions of interactions annually [3]
SoundHound AI and Telarus Announce Strategic Partnership to Bring Amelia 7 and Autonomics to the Enterprise CX & EX Landscape
Globenewswire· 2025-10-22 13:03
Core Insights - SoundHound AI, Inc. partners with Telarus to deliver advanced AI solutions, including the Amelia 7 AI Agent and Autonomics platforms, to a global network of technology advisors and enterprise customers [3][5] - The collaboration aims to enhance enterprise AI adoption by utilizing Telarus's engineering expertise and extensive partner ecosystem to improve customer and employee experiences [5][6] Company Overview - SoundHound AI is a leader in voice and conversational AI, providing solutions that enhance customer experiences across various industries, including retail, financial services, and healthcare [10] - Telarus is the largest technology services distributor, focusing on empowering technology advisors with market insights and a comprehensive suite of services [11] Product Details - The Amelia 7 platform can manage complex user queries through multiple AI agents, enabling transactions and problem resolution without human intervention [7] - Amelia 7 features advanced automatic speech recognition (ASR) for natural communication, allowing users to interact as they would with a person [8] - The Autonomics platform automates IT systems end-to-end, providing insights into issues and enabling rapid resolution, transforming traditional IT monitoring into a self-healing system [9]
SoundHound AI Named a Leader in Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025
Globenewswire· 2025-10-16 13:03
Core Insights - SoundHound AI, Inc. has been recognized as a Leader in Everest Group's 2025 PEAK Matrix® Assessment for Conversational AI and AI Agents in Customer Experience Management [2][5] - The evaluation highlights the evolution of conversational AI products into autonomous AI agents capable of managing multi-step tasks [3][4] Company Overview - SoundHound AI specializes in voice and conversational AI, providing solutions that enhance customer experiences across various industries including retail, financial services, healthcare, and automotive [8] - The company’s proprietary voice engine, Polaris, is noted for its superior word error rates and advanced conversational features [4][8] Product Features - The Amelia platform, particularly its latest version Amelia 7 launched in May 2025, offers agentic capabilities allowing AI agents to listen, reason, and act on complex tasks [5][6] - Amelia's AI agents can operate across multiple channels such as chat, text, and voice, utilizing advanced speech recognition technology [6][8] Technological Innovations - SoundHound AI's architecture integrates cognitive reasoning, orchestration, and execution to support complex enterprise AI use cases [5] - The platform includes a no-code agent designer for simplified deployment and a Supervisor AI layer for dynamic agent coordination [5] Market Position - The recognition from Everest Group underscores SoundHound AI's commitment to delivering innovative solutions that enhance customer interactions and operational efficiency [5][8]
SoundHound AI Named a Leader in Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025
Globenewswire· 2025-10-16 13:03
Core Insights - SoundHound AI, Inc. has been recognized as a Leader in Everest Group's 2025 PEAK Matrix® Assessment for Conversational AI and AI Agents in Customer Experience Management [3][6] - The evaluation highlights the evolution of conversational AI products into autonomous AI agents capable of managing multi-step tasks [4][6] - SoundHound's proprietary voice engine, Polaris, is noted for its superior word error rates and advanced conversational features [5][6] Company Overview - SoundHound AI specializes in voice and conversational AI, providing solutions that enhance customer experiences across various industries including retail, financial services, healthcare, and automotive [8] - The company’s Amelia platform, particularly the latest version Amelia 7, offers agentic capabilities that allow AI agents to listen, reason, and act on complex tasks [6][8] - SoundHound's technology supports low latency and exceptional natural language understanding, enabling effective communication across multiple channels [7][8] Product Features - The Amelia platform utilizes an Agentic+ framework that combines reasoning and planning skills of large language models (LLMs) with deterministic flows [6] - SoundHound's AI agents can operate across various communication channels such as chat, text, and voice, enhancing their versatility [7] - The platform's innovations include a no-code agent designer for simplified deployment and a Supervisor AI layer for dynamic coordination of AI agents [6][8]
SoundHound AI Named a Leader in IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025
Globenewswire· 2025-10-02 13:03
Core Insights - SoundHound AI, Inc. has been recognized as a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, highlighting its strong position in the market [2][4]. Company Overview - SoundHound AI specializes in voice and conversational AI, providing solutions that enhance customer experiences across various industries including retail, financial services, healthcare, automotive, smart devices, and restaurants [7]. - The company’s Amelia platform, particularly the latest version Amelia 7, launched in May 2025, is noted for its advanced conversational capabilities and agentic features, allowing for complex multi-step task completion [4][5]. Product Features - Amelia 7 is praised for its accurate intent recognition, ability to handle complex requests, and strong support for voice channels, making it suitable for large enterprises seeking conversational AI solutions [4][5]. - The platform utilizes advanced speech recognition technology, offering low latency and exceptional natural language understanding, which is further enhanced by enterprise tuning for optimal responses [5]. Customer Satisfaction - Customers have reported high satisfaction with the quality of Amelia's voice AI, particularly its AI-generated voice responses and the platform's ability to manage complex interactions [4][3]. - The IDC MarketScape assessment indicates that businesses should consider SoundHound's offerings for their conversational AI needs due to the platform's robust capabilities and continuous updates with new features [4].