Affirm Holdings Inc. signage on a laptop computer arranged in Little Falls, New Jersey, U.S., on Wednesday, Dec. 9, 2020. Affirm Holdings Inc., which lets online shoppers pay for purchases such as Peloton bikes in installments, plans to go public this month. Photographer: Gabby Jones/Bloomberg© 2020 Bloomberg Finance LPMany companies rely on misleading “adjusted” metrics to trick investors into thinking their business is stronger than it is in reality. The law allows companies to invent entirely new metrics ...

Core Insights - The convergence of banking and telecommunications is evolving, driven by GenAI and cognitive technologies, creating opportunities for integrated, insight-driven customer experiences [9][10] - Banks and telcos are exploring partnerships to enhance service delivery, leveraging behavioral data and AI to improve fraud detection, product personalization, and customer engagement [1][2][3] Group 1: Integration and Convergence - Banks and telcos are seeking greater integration to enable cognitive approaches to service delivery, which could transform both industries [3] - Current partnerships often resemble traditional co-branded products, lacking the necessary integration for a seamless customer experience [4][5] - Examples of convergence include banks offering mobile services and telcos embedding financial services into their apps, enhancing customer engagement and revenue [5] Group 2: Technological Advancements - The shift from reactive to cognitive capabilities is facilitated by GenAI, allowing for proactive customer interactions and personalized experiences [6][9] - AI can streamline processes such as loan approvals by utilizing customer data from telecom services, expediting the KYC process [2][7] - Data modernization and a robust data strategy are essential for successful cognitive partnerships, ensuring quality and AI readiness [8][10] Group 3: Customer Experience - The goal is to create engaging, trust-building interfaces that encourage customers to utilize advanced GenAI features [13] - An example of a cognitive banking experience involves AI assisting customers in making financial decisions based on their spending habits and preferences [7] - The future of banking and telecommunications will depend on organizations' readiness to modernize infrastructure and design engaging customer experiences [10][13]