Core Insights - Bank of America has achieved record levels of digital engagement, with clients connecting approximately 30 billion times in the past year, representing a 14% year-over-year increase [1] Digital Engagement - The bank's AI-powered virtual assistant, Erica, has facilitated nearly 700 million interactions among 20.6 million users, totaling over 3.2 billion interactions since its launch in 2018 [1] - Digital engagement is high across various client segments, with 81% of consumer and small business households, 86% of wealth management clients, and 86% of global banking clients utilizing digital channels [1] - Client satisfaction with digital services is at an all-time high, with 86% of clients rating their digital experience at least a 9 out of 10 [1] Client Interactions - There were 16.6 billion digital logins last year, a 15% increase year-over-year, and 13.3 billion alerts sent, up 12%, both record totals [1] - The number of alert subscribers has grown to over 38 million [1] Payment Solutions - CashPro, the digital platform for mid- to large-sized businesses, saw a 20% increase in mobile sign-ins and a record $1.2 trillion in mobile payment approvals, equating to $38,000 per second, up 15% year-over-year [1] - Small business clients used Zelle to process over 200 million payments worth $126 billion, reflecting a 20% increase in transactions and a 23% increase in value year-over-year [1] - Zelle adoption has reached 25 million active users, with users sending and receiving a record 1.8 billion transactions worth $556 billion, growing 16% and 18% year-over-year respectively [1] Financial Planning Tools - The Life Plan digital solution has helped clients create 21.5 million plans since its launch in 2020, with over 3 million clients selecting Spanish as their preferred language [1] - Clients engaging with Life Plan have increased their assets with Bank of America by over $211 billion [1] Recognition and Awards - Bank of America has received over 300 awards for its digital leadership, including the 2025 Technology Award for Data & AI Impact by Forrester and top rankings in various digital banking categories by J.D. Power and Keynova Group [1]