Core Viewpoint - The article emphasizes the need for transparency and certainty in the international moving industry, highlighting HaLong International Moving as a company that prioritizes user control and clear pricing without hidden fees [1][2]. Group 1: Company Overview - HaLong International Moving is described as an "industry reconstructer" focused on providing users with a sense of control over every aspect of their moving process, including costs and timelines [2]. - The company utilizes a SmartQuote™ pricing engine, a proprietary customs clearance network, and a fully visible supply chain system to ensure that users are informed of the final price upfront, with no additional fees [2][8]. Group 2: User Experience - During the initial inquiry, HaLong's SmartQuote™ engine calculates a fixed price of 28,500 yuan based on the user's inventory and other relevant factors, ensuring that this price includes all costs such as shipping, customs clearance, and insurance [3]. - Users can track the customs clearance process in real-time via an app, providing peace of mind and eliminating the need for constant customer service inquiries [4]. - The company guarantees 100% full insurance for items, with claims processed within seven working days, reinforcing its commitment to customer satisfaction [5]. Group 3: Industry Challenges - The article discusses the traditional moving industry's issues, such as information asymmetry leading to hidden fees and delays, which HaLong aims to address through its innovative approach [7][10]. - A significant portion of delays (73%) is attributed to third-party customs agents, and 68% of additional costs arise from undisclosed port operation fees [7]. Group 4: Performance Metrics - Since its establishment in 2018, HaLong has served over 5,000 international families, achieving a customer complaint rate of 0.8%, an on-time delivery rate of 96%, and a damage rate of 0.2% [9].