Fiserv Conference Call Summary Company Overview - **Company**: Fiserv (NYSE: FI) - **Event**: Wolfe FinTech Forum Conference Call - **Date**: March 11, 2026 Key Points Company Strategy and Performance - Fiserv underwent a comprehensive review of its operations, technology, business strategy, risk management, and talent, leading to a reset of growth expectations and a focus on sustainable client-driven revenues [6][7][10] - The company identified competitive and customer service gaps but also recognized strong core businesses and technology platforms [6][7] - Fiserv's growth expectations were reset to a range of 1%-3% for the year, with a focus on execution against the "One Fiserv" action plan, which includes five strategic pillars [7][14][79] Financial Performance - The company reported a historical growth range of 1%-6% over the past 20 years, with a notable 11% growth in 2021 and a forecast of 1%-3% for the current year [11][12][79] - The first half of the year is expected to see lower growth due to comparative challenges, while the second half is anticipated to improve as new initiatives take hold [85][86] Market Dynamics - The consumer spending environment is described as cautiously strong, with essential spending remaining durable while discretionary spending has declined [67][70] - Fiserv's SMB index showed a 1.2% increase, indicating a slight acceleration in consumer spending despite economic challenges [59][60] Product Development and Innovation - Fiserv is focused on enhancing its Clover platform, with expectations of 10%-15% volume growth driven by new merchant acquisitions and international expansion [73][107] - The company is investing in new technologies, including a stablecoin platform and a cash optimization network, to enhance its service offerings [16][42][45] Core Banking Strategy - Fiserv is not consolidating its core banking systems but is instead focusing on improving service quality and technology offerings to retain clients [125][130] - The company aims to modernize its core systems without forcing clients to switch, leveraging new technologies to enhance service delivery [142][143] Capital Allocation and Financial Health - Fiserv maintains a strong balance sheet and is focused on prudent capital allocation, including investments in technology and talent to support growth initiatives [20][106] - The company plans to highlight key financial metrics during its upcoming investor day in May [20][88] Future Outlook - Fiserv's management expressed confidence in the company's long-term growth potential, emphasizing the importance of execution and client satisfaction as key performance indicators [20][156] - The upcoming investor day is expected to provide insights into the company's progress and strategic direction, aiming to reassure investors about Fiserv's stability and growth prospects [156][157] Additional Insights - The company is actively divesting non-core assets that do not align with its strategic focus, with approximately $200 million in revenue from these assets being sold [27][30] - Fiserv's leadership team is new and committed to addressing existing gaps and enhancing the company's competitive position in the fintech landscape [6][41][46]

Financial Data and Key Metrics Changes - Total company Q4 adjusted revenue was $4.9 billion, flat year-over-year, with adjusted operating income of $1.7 billion, resulting in an adjusted operating margin of 34.9% [22] - Full year total company adjusted revenue reached $19.8 billion, up 4%, with adjusted operating income of $7.4 billion, resulting in an adjusted operating margin of 37.4%, a decrease of 200 basis points [22] - Q4 organic revenue was roughly flat, down approximately 40 basis points, resulting in annual organic revenue growth of 3.8% [22] Business Line Data and Key Metrics Changes - Merchant Solutions grew 6% organically for the year, while Financial Solutions grew 2% [23] - Q4 adjusted earnings per share was $1.99, with annual adjusted earnings per share of $8.64, above the guidance range of $8.50-$8.60 [23] - Clover revenue grew 12% in Q4, 2 percentage points higher than guidance, with Clover volume growth at 6% on a reported basis [24] Market Data and Key Metrics Changes - Clover Capital grew 30% in 2025 in North America, indicating significant upside potential [11] - Internationally, the launch in Brazil was highly successful, with results tracking ahead of plan [11] - Canada experienced strong growth in 2025, expected to accelerate with a new strategic relationship with TD [11] Company Strategy and Development Direction - The company is focused on a client-first mindset, building a preeminent small business operating platform through Clover, and delivering operational excellence enabled by AI [7] - The One Fiserv plan is integrated into the 2026 strategy, emphasizing disciplined capital allocation and operational efficiency [6][18] - The company aims to capitalize on opportunities in embedded finance, stablecoins, and merchant liquidity optimization [20] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the multi-quarter path towards delivering strong, sustainable operating performance [4] - The company anticipates that Q1 will represent the trough for free cash flow conversion, with expectations for adjusted revenue growth in the range of 1%-3% for 2026 [30][33] - Management acknowledged challenges in the first half of 2026 due to a higher mix of non-recurring revenue but remains confident in the execution of their strategy [5][30] Other Important Information - The company repurchased 3 million shares during the quarter for approximately $200 million and paid down over $1 billion in debt [29] - Project Elevate incurred $73 million in expenses related to the program, with expectations for continued one-time costs in 2026 [29] Q&A Session Summary Question: Can you touch on whether the review of the business has accomplished everything needed? - Management feels confident about the progress made and believes the conclusions from the analysis are fully reflected in the Q4 results and 2026 guidance [36] Question: Can you provide more detail on pricing actions within the digital payments segment? - Management noted satisfaction with the sequential improvement in digital payments and growth in network volumes, with no new developments in Q4 [40][42] Question: How much of the expenses for executing One Fiserv are structural versus one-time? - Management indicated that expenses related to One Fiserv are largely baked in, with some startup-related expenses expected to increase as the project broadens [47][49] Question: What do you expect from the non-Clover part of SMB? - Management expects slight growth in the non-Clover SMB for next year, with Argentina no longer being a growth factor [52][54] Question: Can you discuss the outlook for Clover yield and areas for durable value addition? - Management is optimistic about Clover's growth, emphasizing the importance of partnerships and value-added services to drive higher yield [58][60]

Financial Data and Key Metrics Changes - Total company Q4 adjusted revenue was $4.9 billion, flat year-over-year, with adjusted operating income of $1.7 billion, resulting in an adjusted operating margin of 34.9% [22] - Full year total company adjusted revenue reached $19.8 billion, up 4%, with adjusted operating income of $7.4 billion, resulting in an adjusted operating margin of 37.4%, a decrease of 200 basis points [22] - Total company organic revenue was roughly flat, down approximately 40 basis points in Q4, resulting in annual organic revenue growth of 3.8% [22] Business Line Data and Key Metrics Changes - Merchant Solutions grew 6% organically for the year, while Financial Solutions grew 2% [22] - Q4 adjusted earnings per share was $1.99, with annual adjusted earnings per share of $8.64, above the guidance range of $8.50-$8.60 [22] - Merchant Solutions organic revenue growth was 1% for the quarter, while adjusted revenue grew 2% [23] - Clover revenue grew 12% in Q4, 2 percentage points higher than guidance, with Clover volume growth of 6% on a reported basis [24] Market Data and Key Metrics Changes - Clover Capital grew 30% in 2025 in North America, indicating significant upside potential [11] - Internationally, the launch in Brazil was highly successful, with results tracking ahead of plan [11] - Canada experienced strong growth in 2025, expected to accelerate with a new strategic relationship with TD [11] Company Strategy and Development Direction - The company is focused on a client-first mindset, building a preeminent small business operating platform through Clover, and delivering operational excellence enabled by AI [7] - The One Fiserv plan is integrated into the 2026 strategy, emphasizing disciplined capital allocation and operational efficiency [6][18] - The company aims to leverage new technologies, especially AI, to capitalize on opportunities in embedded finance and stablecoins [20] Management Comments on Operating Environment and Future Outlook - Management expressed optimism about the multi-quarter path towards delivering strong, sustainable operating performance [4] - The company acknowledged that Q4 results were below expectations but emphasized the importance of investing in the franchise [5] - Management is confident in the strategy and ability to execute, highlighting the unique position in the financial ecosystem [19] Other Important Information - The company repurchased 3 million shares during the quarter for approximately $200 million and paid down over $1 billion in debt [29] - Project Elevate incurred $73 million of expenses in Q4, with ongoing one-time costs expected in 2026 [29] Q&A Session Summary Question: Can you touch on whether the review of the business has accomplished everything needed? - Management feels great about the progress and is confident in the numbers going forward, with no new surprises [36] Question: Can you provide an update on digital payments and pricing actions? - Management noted sequential improvement in digital payments and good volume growth, particularly in debit processing [40][42] Question: How much of the expenses for One Fiserv are structural versus one-time? - Management indicated that expenses related to One Fiserv are largely baked in, with some increase expected as the project broadens [48] Question: What do you expect from the non-Clover part of SMB? - Management expects slight growth in the non-Clover SMB for next year, with Argentina no longer being a growth factor [54] Question: Can you discuss Clover yield and areas for durable value? - Management is optimistic about yield growth through vertical expansions and value-added services embedded in Clover [60]

Financial Data and Key Metrics Changes - Total company Q4 adjusted revenue was $4.9 billion, flat year-over-year, with adjusted operating income of $1.7 billion, resulting in an adjusted operating margin of 34.9% [20] - Full year total company adjusted revenue reached $19.8 billion, up 4%, with adjusted operating income of $7.4 billion, resulting in an adjusted operating margin of 37.4%, a decrease of 200 basis points [20] - Total company organic revenue was roughly flat, down approximately 40 basis points in Q4, resulting in annual organic revenue growth of 3.8% [20] Business Line Data and Key Metrics Changes - Merchant Solutions grew 6% organically for the year, while Financial Solutions grew 2% [21] - Q4 Merchant Solutions organic revenue growth was 1%, while adjusted revenue grew 2% [22] - Clover revenue grew 12% in Q4, with Clover volume growth of 6% on a reported basis and 9% excluding gateway conversion [23] - Financial Solutions saw both organic and adjusted revenue decline by 2% in Q4 [26] Market Data and Key Metrics Changes - Clover Capital grew 30% in 2025 in North America, with significant upside potential [10] - Internationally, the launch in Brazil was highly successful, with results tracking ahead of plan [10] - Canada experienced strong growth in 2025, expected to accelerate with a new strategic relationship with TD [10] Company Strategy and Development Direction - The company is focused on a client-first mindset, building a preeminent small business operating platform through Clover, and delivering operational excellence enabled by AI [5] - The One Fiserv plan is central to the company's strategy, integrating various business lines and enhancing client service [4] - The company is committed to disciplined capital allocation and evaluating businesses to align with its go-forward strategy [17] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the multi-quarter path towards delivering strong, sustainable operating performance [3] - The company anticipates that headline results will remain below expectations for the first half of 2026 due to investments and a higher mix of non-recurring revenue [4] - Management is confident in the strategy and ability to execute, emphasizing the unique position in the financial ecosystem [18] Other Important Information - The company repurchased 3 million shares during the quarter for approximately $200 million and paid down over $1 billion in debt [28] - Project Elevate incurred $73 million of expenses related to the program in Q4, with ongoing one-time costs expected in 2026 [28] Q&A Session Summary Question: Confidence in business review and future numbers - Management feels confident about the progress made and believes the conclusions from the analysis are fully reflected in the Q4 results and 2026 guidance [35] Question: Digital payments pricing actions - Management noted no new developments in Q4 related to pricing actions, but expressed satisfaction with the sequential improvement in digital payments and network volumes [41] Question: Expenses related to One Fiserv - Management indicated that expenses related to One Fiserv are largely baked in, with no material ramp-up expected, and highlighted the focus on process efficiencies moving forward [46] Question: SMB performance expectations - Management expects slight growth in non-Clover SMB for next year, with Argentina no longer a growth factor [52] Question: Clover yield outlook - Management is optimistic about yield growth driven by value-added services and vertical expansions, with expectations for long-term revenue growth [56]

Group 1 - HubSpot, Inc. (NYSE:HUBS) is recognized as a promising cloud stock, with analysts maintaining a Buy rating and setting price targets significantly above current levels, indicating potential upside [1][3] - Cantor Fitzgerald analyst Matthew VanVliet has a price target of $775, while Morgan Stanley's Elizabeth Porter revised the target from $640 to $577, suggesting an 82% upside from current levels [1][2] - RBC Capital also maintains a Buy rating with a price target of $800, implying a 152% upside potential [3] Group 2 - A recent webinar hosted by Raymond James highlighted strong growth prospects for HubSpot, with expectations of about 35% growth by the end of 2025, primarily driven by larger customers [2] - HubSpot operates a cloud-based customer relationship management (CRM) platform that includes various hubs such as Sales Hub, Marketing Hub, Service Hub, and others, catering to diverse business needs [4]

Core Insights - Fiserv, Inc. (FISV) is experiencing growth driven by the increasing adoption of Software-as-a-Service (SaaS) and payment solutions, with revenue expected to rise by 4.3% in 2025 and 3.1% in 2026 [2][10] Growth Drivers - Revenue growth is primarily supported by financial services and technology solutions for over 12,000 clients in banking, insurance, healthcare, and investment sectors, with cloud-based solutions providing significant growth opportunities for SaaS products [3] - New payment systems, including Clover, Commerce Hub, Finxact, Optis, VisionNext, and the Independent Software Vendor program, are contributing to higher revenues and attracting new clients [4] Strategic Partnerships and Acquisitions - FISV has partnered with a local financial institution in Japan to enhance digital payments for small and medium-sized businesses [4] - The acquisition of Smith Consulting Group has strengthened FISV's service model by integrating deeper expertise for community banks and credit unions [5] - The acquisition of CardFree enhances Clover's capabilities, allowing it to support larger, multi-location merchants with complex technical needs [6] Financial Performance - FISV has outperformed earnings estimates in three of the last four quarters, with an average earnings surprise of 1.6% [11]

Group 1 - HubSpot, Inc. (NYSE:HUBS) is recognized as a top software application stock by hedge funds, with Raymond James maintaining an Outperform rating and a price target of $525, indicating an upside potential of nearly 60% [1] - Following a webinar with a key HubSpot partner, new deals were highlighted that are expected to finalize in Q1 2026, contributing to a strong deal pipeline for 2026, despite concerns regarding AI-related risks and growth deceleration [2] - Citi's Tyler Radke reaffirmed a Buy rating for HubSpot, raising the target price from $658 to $660, suggesting an upside of approximately 101%, and initiated a 30-day upside catalyst watch on the stock [3] Group 2 - HubSpot is a leading provider of cloud-based customer relationship management (CRM) platforms, offering various tools through its Marketing Hub, Sales Hub, Operations Hub, Service Hub, and Commerce Hub, serving clients globally across the Americas, Asia Pacific, and Europe [4]

Summary of Fiserv Conference Call Company Overview - **Company**: Fiserv - **Key Executives**: Mike Lyons (CEO), Paul Todd (CFO) [1][2] Industry Context - **Industry**: Financial Services and Payment Processing - **Market Focus**: Emphasis on banking, digital payments, and merchant services [1][2] Core Points and Arguments Guidance Reset and Strategic Direction - Fiserv reset its guidance due to overly optimistic assumptions and unsustainable short-term initiatives [2][3] - A thorough analysis identified four main drivers for the guidance adjustments: 1. Cyclical growth in Argentina contributing to organic growth [3][4] 2. Business performance not meeting expectations [4] 3. High ROI capital and operational expenditures necessary for long-term value [4] 4. Need for balance between short-term and long-term initiatives [4] Financial Performance - Organic growth forecast revised to 3.5% to 4% from an original 10% to 12% [12][13] - Argentina's contribution to growth decreased significantly, impacting overall performance [13][14] - Fiserv's structural growth capabilities are positioned for mid-single-digit growth with mid-30% margins [6][5] Argentina Operations - Argentina's business remains strong, with a focus on merchant services and anticipation revenues [14][18] - Structural changes in Argentina's economy have affected growth reporting but not the underlying business health [17][22] Product and Service Development - Clover platform remains a key focus, with plans for significant investment and enhancements [30][31] - Emphasis on vertical and horizontal expansion, including partnerships and international growth [32][34] - Development of Commerce Hub as a global omni-channel platform for merchants [46][48] Financial Solutions Segment - Issuing, banking, and digital payments are key areas, with a focus on modernization and customer experience [50][51] - Core banking transition is ongoing, with a shift from multiple platforms to a unified system [67][70] Leadership and Organizational Changes - New leadership team aims to enhance client experience and product offerings [82][83] - Focus on retaining talent and improving internal communication during the transition [83][84] Additional Important Insights - The company is exploring divestitures of non-core businesses to optimize capital allocation [78][79] - Bank M&A activity is increasing, but Fiserv does not expect significant impacts on its core business [75][76] - The company is committed to delivering value to customers and shareholders through disciplined investment strategies [78][79] Conclusion - Fiserv is navigating a challenging environment with a focus on long-term growth, product development, and strategic adjustments to its operations and guidance. The leadership transition is aimed at revitalizing the company and enhancing its market position.

Core Insights - Fiserv, Inc. reported disappointing third-quarter 2025 results, with significant declines in revenues and margins, leading to a 51.3% drop in share price since the results announcement on October 29 [1] Financial Performance - Adjusted earnings per share were $2.04, missing consensus estimates by 22.7% and down 11.3% year-over-year [2] - Adjusted revenues totaled $4.9 billion, falling short of consensus estimates by 8.2% and declining 5.7% year-over-year [2] - Processing and services revenues were $4.3 billion, slightly increasing year-over-year but missing estimates of $4.7 billion [2] - Product segment revenues reached $990 million, a 1.2% increase from the previous year, but also below projections of $1.2 billion [2] Segment Analysis - Merchant Solutions revenues were $2.6 billion, reflecting a 4.7% growth year-over-year, but below the estimated $3 billion [3] - The growth in Merchant Solutions was driven by increased gross payment volume in the Clover platform and investments in Commerce Hub [3] - Financial Solutions segment revenues were $2.3 billion, down 3.3% from the previous year and below the estimate of $2.6 billion, impacted by lower periodic license activity [4] Margin Analysis - The operating margin for the Merchant Solutions segment was 37.2%, a decrease of 50 basis points year-over-year [4] - The Financial Solutions segment's operating margin was 42.5%, down 510 basis points from the year-ago quarter [4]

Financial Data and Key Metrics Changes - Total adjusted revenue for Q3 2025 grew 1% to $4.9 billion, while adjusted operating income decreased 7% to $1.8 billion, resulting in an adjusted operating margin of 37%, a decrease of 320 basis points [36] - Year-to-date adjusted revenue grew 5% to $14.9 billion, and adjusted operating income grew 5% to $5.7 billion, maintaining an adjusted operating margin of 38.2% [36] - Adjusted EPS for Q3 was $2.04, down 11% from $2.30 in the prior year [36] Business Line Data and Key Metrics Changes - Merchant Solutions segment organic revenue growth was 5% for the quarter and 7% year-to-date, with adjusted revenue growth also at 5% [38] - Financial Solutions segment organic revenue declined 3% in the quarter but grew 3% year-to-date, negatively impacted by lower periodic license revenue [42] - Clover revenue grew 26% in Q3, with GPV growth of 8% reported, and 11% excluding the 2023-2024 gateway conversion [39][40] Market Data and Key Metrics Changes - Argentina contributed over 5 percentage points to the company's 12% organic growth rate in 2023 and roughly 10 percentage points to the 16% organic growth in 2024 [9] - Excluding Argentina, the overall organic revenue growth rate was in the mid-single digits for both 2023 and 2024 [9] Company Strategy and Development Direction - The company is shifting its strategic focus to prioritize sustainable, client-focused opportunities, which may negatively impact near-term results but is expected to position the company for predictable growth [4] - The "One Fiserv" action plan includes investments in client-first operations, enhancing Clover as a small business operating platform, and leveraging AI for operational excellence [22][24] - The company aims to return to consistent mid-single-digit revenue growth beyond 2026, with potential for acceleration over time [6][33] Management's Comments on Operating Environment and Future Outlook - Management acknowledged that recent performance issues were largely self-inflicted and are being addressed through investment and operational focus [14] - The company is confident in its ability to generate double-digit adjusted EPS growth starting in 2027, supported by disciplined capital allocation and strong free cash flow generation [33][54] Other Important Information - The company announced several leadership changes, including new Co-Presidents and a new CFO, to enhance execution and collaboration across business units [27][28] - Three acquisitions were announced during the quarter, focusing on client service and stablecoin growth opportunities [46] Q&A Session Summary Question: How long was Fiserv over earning with deferred investments and short-term initiatives? - Management indicated that the analysis revealed a need for recalibration and that the company is focused on addressing self-inflicted issues to return to double-digit EPS growth [48][50] Question: What changed in the Financial Solutions segment's growth trajectory? - Management noted that while the segment faced challenges, it remains fundamentally strong, with actions taken to ensure competitive positioning [57][68] Question: Is Clover's expected revenue growth a proxy for next year? - Management expressed confidence in Clover's growth trajectory and competitive positioning, indicating that adjustments have been made to align with long-term business needs [73]