This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Cracker Barrel’s loyalty program is a bright spot in an otherwise rough past month during which the company faced backlash over a failed logo redesign and store renovation effort. Membership is up 300,000 since Aug. 19, President and CEO Julie Masino said on a Q4 2025 earnings call Wednesday. The company plans to listen closely to what customers say in the futur ...