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Peet’s Coffee Partners with SoundHound AI to Power In-Store Employee Support Across Its Nationwide U.S. Retail Footprint
Globenewswire· 2026-03-19 13:04
Core Insights - SoundHound AI partners with Peet's Coffee to implement the Employee Assist voice AI technology, enhancing employee support and customer experience in retail settings [3][4][5] Company Overview - SoundHound AI, Inc. is a leader in voice and conversational AI, providing solutions that improve customer experiences across various industries, including retail and restaurants [8] - Peet's Coffee, founded in 1966, is known for its high-quality coffee and has over 465 locations in the U.S., China, and the Middle East [9] Technology Implementation - The Employee Assist agent, branded as "BaristAI," is now live across Peet's U.S. retail footprint, providing employees with hands-free access to critical information [4][5] - The technology supports various inquiries, including beverage recipes, nutritional information, operational help, and troubleshooting [6] Benefits of the Partnership - The implementation of voice AI technology is expected to reduce training time for new hires and improve operational efficiency by providing instant support [5][7] - Empowering employees with real-time knowledge is anticipated to enhance the overall customer experience [7]
Peet's Coffee Partners with SoundHound AI to Power In-Store Employee Support Across Its Nationwide U.S. Retail Footprint
Globenewswire· 2026-03-19 13:04
Core Insights - SoundHound AI partners with Peet's Coffee to implement a voice AI-powered agent called Employee Assist, aimed at enhancing employee support and customer experience in retail settings [2][5] Group 1: Partnership Overview - The collaboration will deploy SoundHound's Employee Assist across all Peet's coffee bars in the U.S., branded internally as "BaristAI," providing employees with hands-free access to critical information [3][4] - The technology is designed to improve operational efficiency and employee empowerment, allowing staff to access instant answers without interrupting colleagues or consulting manuals [4][5] Group 2: Technology Features - The voice AI agent can be accessed via headset microphones or digital tablets, providing support for various inquiries, including beverage recipes, nutrition information, operational help, and troubleshooting [4][6] - This technology aims to reduce training time for new hires and serves as an on-the-job training aid, enhancing the overall employee experience [4][5] Group 3: Company Background - SoundHound AI is recognized as a leader in voice and conversational AI, delivering solutions that enhance customer experiences across multiple industries, including retail and restaurants [8] - Peet's Coffee, founded in 1966, is known for its commitment to quality and has over 465 locations in the U.S., China, and the Middle East, influencing the artisan coffee movement [9]
SoundHound to Post Q4 Earnings: Buy, Sell or Hold the Stock?
ZACKS· 2026-02-24 18:01
Core Insights - SoundHound AI, Inc. (SOUN) is set to report its fourth-quarter 2025 results on February 26, 2026, after market close [1] Financial Performance - In the last reported quarter, SoundHound achieved a revenue increase of 68% year over year, reaching $42 million, surpassing the Zacks Consensus Estimate by 4.9% [2] - The company raised its 2025 revenue outlook to a range of $165 million to $180 million, indicating confidence in sustained growth [2] - Non-GAAP gross margin was reported at 59.3%, supported by operational efficiencies and proprietary model usage [3] - The company reported a non-GAAP net loss of 3 cents per share, which was narrower than the Zacks Consensus Estimate of a loss of 4 cents [3] Future Estimates - The Zacks Consensus Estimate for the fourth-quarter bottom line remains unchanged at a loss of 2 cents per share, compared to a loss of 69 cents per share a year ago [6] - For 2026, revenues are expected to increase by 38.3% year over year to $232.2 million, with an anticipated improvement in the bottom line to a loss of 6 cents per share from an estimated loss of 13 cents for 2025 [7] Market Position and Competition - SoundHound operates in a competitive voice and conversational AI market, facing challenges from established players like Nuance Communications, Cerence Inc., and NICE Ltd. [25] - The competitive landscape is characterized by pricing and platform competition, particularly from Nuance's enterprise and healthcare AI solutions [25] Valuation and Investment Outlook - SOUN shares are currently considered slightly overvalued, trading at a forward 12-month price-to-sales (P/S) ratio of 13.73, higher than the Zacks Computers - IT Services industry average [26] - Despite strong revenue momentum and a solid liquidity position of $269 million in cash with no debt, ongoing automotive market softness and elevated investments may pressure near-term profitability [27][28]
Why SoundHound AI's Five Guys Renewal Matters Beyond Restaurants
ZACKS· 2026-01-29 18:36
Core Insights - SoundHound AI's partnership renewal with Five Guys demonstrates the effectiveness of its voice AI platform in real-world applications, having processed over one million AI-driven customer interactions [1][9] - The renewal signifies the platform's reliability in complex environments, particularly in the restaurant sector, which is known for high order complexity and background noise [2] - This partnership supports SoundHound's strategy of expanding its offerings beyond restaurants into other industries, leveraging its success to enhance customer relationships and recurring revenue [3][4] Company Strategy - The Five Guys renewal highlights SoundHound's land-and-expand model, which is crucial for deepening customer relationships and increasing revenue per location [3] - SoundHound aims to build a neutral voice AI platform that allows enterprises to maintain brand control and customer data, aligning with the growing demand for automation that delivers measurable ROI [4] Competitive Landscape - In comparison to competitors like Nuance Communications and Veritone, SoundHound differentiates itself with a customizable voice platform that can be applied across various sectors, while Nuance focuses on sector-specific solutions [5][6] - SoundHound's real-time voice automation capabilities are particularly suited for live customer interactions, contrasting with Veritone's analytics-centric approach [6] Financial Performance - SoundHound shares have decreased by 5.9% over the past six months, while the Zacks Computers - IT Services industry has seen an 11.1% decline, indicating underperformance relative to the broader sector [7] - The Zacks Consensus Estimate for SoundHound's 2026 loss per share has widened to 6 cents from 5 cents, although this reflects an improvement from a year-ago estimated loss of 15 cents per share [11] - SoundHound's forward 12-month price-to-sales ratio is currently at 17.25, higher than the industry's 15.47 [13]
This Popular Artificial Intelligence (AI) Stock Plunged by 49% in 2025. Here's What Could Happen Next.
The Motley Fool· 2026-01-29 10:26
Core Viewpoint - SoundHound AI is experiencing rapid revenue growth but faces challenges with stock volatility and high valuation, leading to a significant stock price decline in 2025 [1][8]. Company Overview - SoundHound is a prominent developer of conversational AI software utilized by major brands across various industries, including hospitality, automotive, and healthcare [2]. - The company offers a range of products, such as a Voice AI platform for car manufacturers and solutions for fast-food restaurants, enhancing customer interaction and operational efficiency [3]. Financial Performance - SoundHound's revenue is projected to reach between $165 million and $180 million for 2025, indicating a growth of approximately 103% compared to 2024 [5]. - Despite revenue growth, the company reported a net loss of $109.2 million for Q3 2025, primarily due to increased marketing and administrative expenses [6][7]. Market Position - SoundHound's stock is currently trading at a price-to-sales (P/S) ratio of 27.9, which, while lower than its peak, is still considered high compared to industry peers like Nvidia, which has a P/S ratio of 24.6 [8][9]. - Wall Street estimates suggest that SoundHound could generate $230.2 million in revenue for 2026, leading to a forward P/S ratio of 18.8 [9]. Future Outlook - There is potential for SoundHound's stock to recover some losses in 2026, especially for long-term investors who can allow the business to mature [11][12].
Can Restaurant Voice AI Keep SoundHound's Core Growth Engine Intact?
ZACKS· 2025-12-23 14:21
Core Insights - Restaurant-focused voice AI is a foundational aspect of SoundHound AI, Inc.'s business, raising questions about its growth potential amidst market changes [1] - The company is expanding its restaurant voice AI offerings beyond order-taking to include employee assistance, operational insights, and workflow automation, enhancing customer relationships and revenue per location [2] - In Q3 2025, the restaurant vertical contributed significantly to performance, with approximately 1,000 new restaurant locations added, reinforcing SoundHound's leadership in quick-service and fast-casual formats [3] - Despite macroeconomic uncertainties, restaurant demand remains strong, driven by automation efficiency, labor cost pressures, and order accuracy, suggesting continued adoption of voice AI solutions [4] Competitive Landscape - C3.ai and Cerence are key competitors, with C3.ai focusing on enterprise AI automation and competing for contracts in various sectors [5] - Cerence is strengthening its position in automotive AI, particularly in in-vehicle voice systems, maintaining strong relationships with key accounts [6] Financial Performance - SoundHound shares have decreased by 44.9% over the past year, underperforming compared to the Zacks Computers - IT Services industry, which declined by 17% [7] - The company's forward 12-month price-to-sales ratio is 20.27, higher than the industry's 15.66 [11] - The Zacks Consensus Estimate for SOUN's 2026 loss per share remains at 5 cents, indicating a 58.5% year-over-year improvement [14]
SoundHound AI (NasdaqGM:SOUN) FY Conference Transcript
2025-12-11 22:57
Summary of SoundHound AI FY Conference Call Company Overview - **Company**: SoundHound AI (NasdaqGM:SOUN) - **Date of Conference**: December 11, 2025 Key Industry Insights - **Industry**: Voice AI and Conversational AI - **Growth Rate**: SoundHound reported a **68% year-over-year growth** last quarter, with a **CAGR of 40%-50%** over the past several years, and some acquisitions pushing growth into the **triple-digit range** [3][4][6] Core Business Highlights - **Customer Segments**: Significant traction in customer service, particularly in the restaurant and automotive sectors. The company is expanding its presence in various enterprise verticals, including financial services, healthcare, and hospitality [3][13] - **Technological Differentiation**: SoundHound claims to outperform competitors in accuracy by **20%-35%** and latency by **4x**, while operating on a model that is **one-tenth the size** of some large language models (LLMs) [6][16] - **Voice Commerce**: The company is pioneering voice commerce, allowing users to order food or make reservations seamlessly while driving. Recent partnerships include collaborations with OpenTable and Parkopedia [21][22] Product Innovations - **Polaris Model**: SoundHound's latest multimodal, multilingual speech foundation model, which shows **20%-35% better accuracy** compared to competitors like OpenAI and Google [16][17] - **Voice Insights and Employee Assist**: New products aimed at enhancing operational efficiency for restaurants and training for employees [9][10] Market Position and Strategy - **Diversification**: The revenue base has diversified, with five industries now contributing double-digit percentages to total revenue, compared to a previous reliance on automotive [13][14] - **Path to Profitability**: The company aims to reach **EBITDA positive** status next year, with a long-term goal of achieving a **30%+ EBIT margin** [29][30] - **M&A Strategy**: SoundHound is open to acquisitions to enhance its technology and customer relationships, particularly in the voice AI space [31][33] Challenges and Opportunities - **Implementation Barriers**: Challenges in scaling voice AI in restaurants include hardware retrofitting and the complexity of working with franchise models [46][47] - **Market Potential**: The total addressable market (TAM) is vast, with the company underpenetrated in its market opportunity, indicating significant growth potential [30][31] Future Vision - **Ambient Computing**: The long-term vision includes a world where voice interaction is the primary mode of communication with devices, leading to a more seamless user experience [41][42][44] Conclusion - SoundHound AI is positioned as a leader in the voice AI industry, with strong growth metrics, innovative products, and a clear strategy for future expansion and profitability. The company is actively addressing market challenges while capitalizing on emerging opportunities in voice commerce and customer service automation.
SoundHound AI Stock Is Down 36% in 2025. Where Could It Be at the End of 2026?
The Motley Fool· 2025-12-07 09:38
Core Insights - SoundHound AI is experiencing significant business growth, particularly in conversational AI applications, but this growth has not been reflected in its stock price, which has dropped 36% in 2025 [2][11] - The company's revenue is rapidly increasing, with a reported $42 million in Q3 2025, marking a 68% year-over-year growth, although this is a deceleration from the previous quarter's 217% growth [7][8] - Despite the current high valuation, SoundHound's stock may be considered cheap based on future revenue forecasts, with Wall Street estimating $232.8 million in revenue for 2026, leading to a forward price-to-sales ratio of 21.2 [12][13] Business Demand and Product Offerings - SoundHound's AI products are in high demand across various industries, including hospitality and automotive, with notable clients like Krispy Kreme and Hyundai utilizing its technology [4][5] - The company's Dynamic Drive-Thru software and Amelia platform are examples of how its AI solutions are enhancing operational efficiency and customer service in real-time [6][4] Financial Performance and Projections - SoundHound's management has raised its full-year revenue forecast for 2025 to between $165 million and $180 million, indicating confidence in continued growth despite recent stock performance [8] - The company reported a net loss of $109.2 million in Q3 2025, but an adjusted loss of $13 million, highlighting the impact of one-off expenses and the need for careful cost management moving forward [9][10] Valuation Considerations - SoundHound's current price-to-sales ratio stands at 31.8, which is higher than that of established companies like Nvidia, raising questions about its valuation relative to its growth potential [11] - If SoundHound meets or exceeds revenue estimates for 2026, there is potential for a positive stock performance, possibly reversing the losses seen in 2025 [15]
Better Buy in 2025: SoundHound AI, or This Other Magnificent Artificial Intelligence Stock?
The Motley Fool· 2025-07-09 10:15
Company Overview - SoundHound AI is a leading developer of conversational AI software, experiencing rapid revenue growth with a stock increase of 835% in 2024 after Nvidia's investment, although Nvidia has since divested its stake [1] - DigitalOcean is an emerging AI company focused on providing cloud computing services tailored for small and mid-sized businesses (SMBs), featuring a growing portfolio of AI services [2] SoundHound AI - SoundHound AI has secured a notable customer base, including automotive companies like Hyundai and Kia, and restaurant chains such as Chipotle and Papa John's, utilizing its conversational AI software to enhance customer experiences [4] - The company’s Chat AI product is being integrated into vehicles to assist drivers with various features, while its software is also used by restaurants to autonomously take orders and assist employees [5][6] - In 2024, SoundHound generated $84.7 million in revenue, marking an 85% increase from the previous year, with projections of $167 million in 2025, indicating a growth rate of 97% [7] - SoundHound has an order backlog exceeding $1.2 billion, expected to convert into revenue over the next six years, supporting future growth [7] - Despite revenue growth, SoundHound reported a non-GAAP loss of $69.1 million in 2024 and an additional $22.3 million in Q1 2025, with $246 million in cash on hand, raising concerns about sustainability [8][9] DigitalOcean - DigitalOcean operates in a cloud computing market dominated by large tech companies, focusing on the underserved SMB segment with clear pricing and customer service [10][11] - The company provides access to GPU resources, allowing SMBs to deploy AI applications efficiently, including a new platform called GenAI for creating custom AI agents [12][13] - DigitalOcean anticipates $880 million in total revenue for 2025, reflecting a 13% growth, while its AI revenue surged by 160% in Q1 2025 [14] - The company reported a GAAP net income of $84.5 million in 2024, a 335% increase from the previous year, with Q1 2025 net income rising by 171% to $38.2 million [15] Valuation Comparison - SoundHound AI's stock trades at a high price-to-sales (P/S) ratio of 41.4, significantly higher than DigitalOcean's modest P/S ratio of 3.5, indicating a more attractive valuation for DigitalOcean [16] - DigitalOcean's price-to-earnings (P/E) ratio stands at 26.2, making it cheaper compared to larger cloud providers, while SoundHound's lack of profitability limits its valuation metrics [18] - The high valuation of SoundHound may restrict its upside potential, especially given its ongoing losses, while DigitalOcean presents a more appealing investment opportunity due to its profitability and growing AI revenue [20]
SoundHound AI Stock Has Plummeted by 53%. This Move by Nvidia Is a Key Reason Why.
The Motley Fool· 2025-07-04 08:57
Core Insights - SoundHound AI specializes in conversational AI software, attracting major brands and investment from Nvidia [1][2] - Nvidia's divestment from SoundHound AI led to a significant drop in the latter's stock value, losing 53% from its peak [3] - SoundHound AI's revenue is growing rapidly, with a 151% increase year-over-year in Q1 2025, but it faces cash burn issues [9][11] Company Overview - SoundHound AI's software is designed for hands-free use, making it suitable for various industries, including quick-service restaurants and automotive [5][6][7] - Major clients include Chipotle, Krispy Kreme, Hyundai, Honda, and Kia, utilizing SoundHound's technology for customer service and in-car features [6][7] Financial Performance - The company reported $29.1 million in revenue for Q1 2025, projecting $167 million for the full year, a 97% increase from 2024 [9][10] - Despite revenue growth, SoundHound reported a non-GAAP loss of $22.3 million in Q1 2025, raising concerns about its financial sustainability [11][12] Market Position and Valuation - SoundHound's stock trades at a high price-to-sales ratio of 39.3, significantly above Nvidia's ratio of 26.1, raising questions about its valuation [13][15] - Nvidia's decision to sell its stake in SoundHound may reflect concerns over the latter's high valuation and ongoing losses [3][16]