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Bank of America Sees ‘Steady' Consumer Credit as Charge-Offs Decline
PYMNTS.com· 2025-10-15 16:33
Core Insights - Bank of America reported strong third-quarter earnings, highlighting increased spending on cards, growth in client balances, and robust credit quality [1][3] - The shift towards digital banking continues to benefit the company, with significant increases in digital engagement [2][6] Financial Performance - The company added 1 million credit cards in the quarter, indicating strong consumer demand [2] - Provisions for credit losses improved, with net charge-offs declining by 10% year over year, attributed to enhancements in credit card and commercial real estate sectors [3] - Card-related charge-offs decreased to 3.5% from 3.8% in the previous quarter [3] Client Engagement and Deposits - Bank of America opened approximately 212,000 new checking accounts, with higher deposits noted [4] - Average consumer deposits rose by 1% year over year, while consumer investment balances surged by 17% to $580 billion [5] - The average balance per new account increased by 6% to $110,000 compared to the previous year [5] Spending Trends - Credit and debit card volumes increased by 6% year over year, with Zelle transaction volumes rising to $143 billion from $121 billion a year ago [6] - The number of Zelle users grew to 24.7 million, up from 23.2 million in the same quarter of the previous year [6] Technology and Innovation - The company emphasized the role of artificial intelligence in enhancing customer interactions and operational efficiency [6][7] - Digital logins surpassed 4.2 billion, a significant increase from 3.6 billion in the same quarter of the previous year [6] - The Erica digital assistant saw user growth to 20.4 million, up from 19.7 million a year ago [6] Market Position and Growth Strategy - Bank of America has gained market share, with core deposit transaction accounts averaging $9,000, an increase from previous averages of $6,000 to $7,000 [8] - The company aims to leverage technology investments to enhance revenue growth and market share [7][8] - Following the earnings report, Bank of America shares surged over 5% in early trading [9]