Workflow
ExpressPay
icon
Search documents
BJ's Wholesale Club Digital Push Lifts Sales and Membership Growth
ZACKS· 2025-10-01 15:05
Core Insights - BJ's Wholesale Club Holdings, Inc. is significantly advancing its digital transformation, with a 34% increase in digitally enabled comparable sales in Q2 of fiscal 2025, resulting in a two-year stacked increase of 56% [1][7] - The company processes over 90% of digital orders through its clubs, enhancing efficiency and member loyalty, with digitally engaged customers being twice as valuable as traditional shoppers [2][7] - Membership has reached an all-time high of 8 million, with higher-tier memberships representing 41% of the base, indicating deeper engagement [3] Digital Strategy - The mobile app plays a central role in member engagement, with over half of members using it for various services, contributing to record membership fee income of $123.3 million, a 9% year-over-year increase [2][7] - The hybrid model of integrating physical clubs with online services is a key differentiator for BJ's, positioning the company to capture long-term growth opportunities [6] Competitive Landscape - Competitors like Walmart and Costco are also enhancing their digital capabilities, with Walmart reporting a 25% increase in e-commerce sales and Costco achieving a 15.6% growth in e-commerce comparable sales for the fiscal year [4][5] - BJ's faces the challenge of sustaining its momentum against these formidable competitors while continuing to expand its digital capabilities [6]
Costco is testing big change to checkout as customers rank it a top worry
New York Post· 2025-06-04 22:22
Core Insights - Costco is testing a new checkout technology called "Scan & Go" to enhance the checkout experience for its members, addressing a significant concern among customers [1][10] - CEO Ron Vachris reported positive early results from the tests, indicating strong member adoption and satisfaction [2][7] - The company aims to improve the member experience further by exploring additional technology pilots for faster checkout processes [7][10] Checkout Technology - The "Scan & Go" technology allows customers to scan items as they shop and pay through an app, similar to offerings from competitors like Sam's Club and BJ's Wholesale [4][5] - Traditional checkout lanes and some self-checkout options are still available at all Costco locations [3][11] - The technology has reportedly been successful in expediting transactions and reducing wait times for customers [1][9] Competitive Landscape - Competitors such as Sam's Club and BJ's Wholesale have implemented similar technologies, with Sam's Club offering a "Scan & Go" option and BJ's providing "ExpressPay" for quicker checkouts [4][5] - The competitive pressure from these retailers highlights the importance of Costco's initiative to adopt new technologies to retain and attract members [2][4]