Core Insights - Five9 has launched the evolution of Five9 Fusion, introducing a new partner program aimed at enhancing customer experience (CX) through a connected ecosystem of product integrations and third-party technologies [1] - The program is designed to address the challenges organizations face in delivering seamless customer experiences due to disconnected data, AI initiatives, and business systems [1] - Five9 is expanding its commitment to partners with increased investment in the Five9 Fusion program, which now includes a broader ecosystem of products and technologies [1] Five9 Fusion Partner Program - The Five9 Fusion partner program aims to connect AI agents, data, and business systems to accelerate innovation and maximize value from CX technology investments [1] - Key benefits include a future-ready CX foundation, continuous optimization across the CX lifecycle, personalization at enterprise scale, end-to-end CX orchestration, and faster time to value [1] - The program represents a significant investment in the Five9 partner ecosystem, fostering collaboration, co-innovation, and joint go-to-market initiatives [1] Enhancements to Intelligent CX Platform - Five9 Fusion will feature deeper integration with Five9 OneVUE for consolidated visualization, reporting, and insights across the CX journey [1] - New AI Agent Connect integration API will support voice AI agents with third-party applications [1] - Improvements to Five9 VoiceStream and TranscriptStream will enhance interoperability, functionality, and openness [1] Market Trends and Insights - Enterprises are increasingly seeking platforms that enable ecosystem-driven innovation rather than isolated point solutions [1] - The market is moving towards open architectures that connect AI, partners, and enterprise systems into cohesive customer experience strategies [1] - Five9's vision for Agentic CX emphasizes openness and the integration of AI, data, and enterprise applications to create intelligent customer experiences [1]

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Core Insights - Five9 announced the winners of the 2025 New Era of CX Awards, recognizing organizations that are innovating customer and employee experiences through AI and automation [1][2] - The awards highlight achievements in seven categories, showcasing how companies are leveraging the Five9 Intelligent CX Platform to enhance customer interactions and drive business outcomes [2] Award Categories and Winners - **AI Elevated CX Trailblazer**: Northwestern Mutual achieved a 94% CSAT accuracy rate and improved operational efficiency through AI Insights and Agent Assist [4] - **Best in CX Self Service**: The Dufresne Group increased CSAT from 60% to 95% by implementing Five9 IVAs, enhancing customer self-service and agent interactions [4] - **Best CX Platform Innovator**: SONDA's Help Desk 2.0 integration with Five9 led to a 27% rise in agent productivity across LATAM [4] - **Most Trusted Expert Award**: Christian Healthcare Ministries reduced call abandonment from 10.1% to 1.8% by modernizing member engagement with Five9 [4] - **Revenue Execution Impact**: Omaha Steaks utilized Five9 SecurePay to protect millions in revenue and scale agent operations from 200 to 1,500 during peak season [4] - **CX Leader of the Year**: Synovus Bank transformed its contact center, reducing call abandonment rates from 31% to 7% and improving wait times from 6:53 to 1:26 [4] - **Judges' Choice**: BTG Pactual created a high-performance CX ecosystem by combining AI orchestration with human expertise [4] Company Overview - Five9 provides the Intelligent CX Platform, empowering organizations to create AI-driven customer experiences that yield better business outcomes [5] - The platform is trusted by over 3,000 customers and 1,400 partners globally, emphasizing its role in enhancing customer engagement [5]

Q3 2025 Performance Highlights - Total revenue reached $286 million[8] - Adjusted EBITDA margin was 25%[8, 12] - Free cash flow margin was 13%[8, 12] - Dollar Based Retention Rate (DBRR) was 107%[8, 12] AI Metrics in Q3 2025 - Enterprise AI revenue experienced year-over-year growth of 41%[13] - AI contributed 11% to enterprise subscription revenue[13] - Enterprise AI bookings grew by over 80% year-over-year[13] - AI accounted for over 20% of enterprise new logo ACV bookings[13] - AI was virtually always attached to $1M+ ARR new logo deals[13] Financial Guidance and Share Repurchase Program - The company authorized a $150 million share repurchase program expiring on December 31, 2027[9, 11] - An Accelerated Share Repurchase (ASR) agreement is intended to repurchase $50 million of common stock, with final settlement expected by the end of Q1 2026[11] - Q4 2025 revenue is projected to be between $2947 million and $300.7 million[36] - Full-year 2025 revenue is guided to be between $1.1435 billion and $1.1495 billion[36]