Nov 19, 2025 4:33 PM Eastern Standard Time Five9 Announces Winners of the 2025 New Era of CX Awards at CX Summit Nashville Share Awards celebrate innovative companies redefining customer experience and AI in business NASHVILLE, Tenn.--(BUSINESS WIRE)--Five9 CX Summit – Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the 2025 New Era of CX Awards during Five9 CX Summit 2025. The awards recognize organizations and partners who are redefining what's possible in cus ...

Q3 2025 Performance Highlights - Total revenue reached $286 million[8] - Adjusted EBITDA margin was 25%[8, 12] - Free cash flow margin was 13%[8, 12] - Dollar Based Retention Rate (DBRR) was 107%[8, 12] AI Metrics in Q3 2025 - Enterprise AI revenue experienced year-over-year growth of 41%[13] - AI contributed 11% to enterprise subscription revenue[13] - Enterprise AI bookings grew by over 80% year-over-year[13] - AI accounted for over 20% of enterprise new logo ACV bookings[13] - AI was virtually always attached to $1M+ ARR new logo deals[13] Financial Guidance and Share Repurchase Program - The company authorized a $150 million share repurchase program expiring on December 31, 2027[9, 11] - An Accelerated Share Repurchase (ASR) agreement is intended to repurchase $50 million of common stock, with final settlement expected by the end of Q1 2026[11] - Q4 2025 revenue is projected to be between $2947 million and $300.7 million[36] - Full-year 2025 revenue is guided to be between $1.1435 billion and $1.1495 billion[36]