Core Insights - Helport AI has launched Helport Remote, a workforce monitoring and management tool aimed at enhancing the efficiency of remote contact centers [1][2] - The tool is designed to address challenges in agent oversight, time zone scheduling, and operational transparency in a decentralized workforce [2][6] - Helport Remote integrates behavioral data, time-sensitive scheduling, and low-bandwidth video monitoring into a single platform [3][5] Company Overview - Helport AI is an AI technology company focused on intelligent customer communication software and services, with a strong foundation in the contact center industry [4][8] - The company has established a base of contact center clients across various regions and launched a new office in the Philippines to support innovation [4][6] - Helport AI's mission is to empower users to work as experts by leveraging AI to enhance human capabilities [8] Product Features - Helport Remote includes an agent-side client and an operations dashboard for seamless tracking of working hours, training time, and meeting participation [5] - The product utilizes proprietary WebRTC infrastructure for efficient video monitoring with minimal bandwidth usage, making it suitable for small and mid-sized businesses [5] - It generates comprehensive performance reports that provide actionable insights for optimizing shift planning and aligning agent operations with customer expectations [5] Market Relevance - Helport Remote is particularly relevant for offshore markets like the Philippines, where compliance with work-hour regulations is crucial for maintaining service-level agreements [6][7] - The tool aims to facilitate operational agility while ensuring agent performance and well-being in a rapidly evolving contact center industry [6][7]