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S&P Global Mobility 2025 Loyalty Awards Reveal Divergent Paths to Customer Retention; General Motors and Tesla Secure Top Honors
Prnewswire· 2026-01-14 15:30
Core Insights - S&P Global Mobility announced the winners of its 30th annual Automotive Loyalty Awards, with General Motors and Tesla receiving the top awards for customer retention [1][2] Group 1: Awards and Winners - General Motors won the 'Overall Loyalty to Manufacturer' award for the 11th consecutive year [2][8] - Tesla secured the 'Overall Loyalty to Make' award for the fourth consecutive year [2][8] - The awards were based on an analysis of 13.6 million new retail vehicle registrations in the U.S. from October 2024 through September 2025 [2][10] Group 2: Market Analysis - The analysis indicates that the market is rewarding manufacturers with broad portfolios, emphasizing the importance of customer retention as a performance indicator [3][4] - The competition for awards was intense, with several categories decided by less than one percentage point, highlighting the significance of each win [4] Group 3: Strategies for Success - Product redesigns were identified as a key driver of loyalty, exemplified by Mini's win for 'Most Improved Make Loyalty' due to updates to its Cooper and Countryman models [4] - Chevrolet Equinox achieved 'Overall Loyalty to Model' following a redesign that resulted in a four-percentage-point increase in model loyalty year-over-year [4] Group 4: Brand-Specific Insights - Subaru's award for 'Overall Loyalty to Dealer' was attributed to strong performance in East Coast markets, where dealer loyalty reached 43.7%, significantly above the national average of 37.9% [5] - Tesla's strategy of targeted market appeal led to high retention rates among Asian (63.6%) and Hispanic (61.9%) households, surpassing national averages [6]
Auto safety regulators probe 1.4M Honda and Acura vehicles over engine failures
New York Post· 2025-08-25 20:26
Core Points - The National Highway Traffic Safety Administration (NHTSA) has initiated a probe into over 1.4 million Honda and Acura vehicles due to engine failure risks, following hundreds of driver reports [1][2] - The recall affects approximately 1,410,806 vehicles, including specific models from 2016 to 2020 [1][4] - The investigation was prompted by 414 reports of engine failures linked to faulty connecting rod bearings, which hold the crankshaft and connecting rod in place [1][2] Vehicle Models Affected - The affected models include: - 2018-2020 Acura TLX - 2016-2020 Acura MDX - 2016-2020 Honda Pilot - 2018-2020 Honda Odyssey - 2017-2019 Honda Ridgeline [4] Investigation Details - The NHTSA previously closed an investigation after determining that the engine failures were not due to the same manufacturing defect identified in Honda's 2023 recall [6] - The new probe aims to evaluate the scope and severity of the engine failure issue and assess potential safety-related concerns [6]
20 Years of Cars.com's American-Made Index: 2025 Results
Prnewswire· 2025-06-17 11:30
Core Insights - Tesla continues to dominate the 2025 American-Made Index, holding the top four positions with the Model 3, Model Y, Model S, and Model X, marking its second consecutive year at the top since its debut in 2020 [1][3] - The Jeep Gladiator ranks fifth, making it the highest-ranked American-made pickup truck [1] - The index reflects a significant shift in consumer preferences, with 51% of shoppers influenced by tariffs to seek American-made vehicles, and 73% considering American-built vehicles to avoid additional costs [4][5] Automaker Performance - Honda's Alabama facility produces five of the top 20 vehicles, showcasing its consistency and scale in the market [2] - GM remains a dominant player with the most vehicles represented in the index, while Kia and Volkswagen also contribute with their respective models [2] - The index includes vehicles from 36 factories across the U.S., with a notable concentration in the South and Midwest, highlighting the geographic distribution of auto manufacturing [6][7] Economic Impact - The 2025 AMI emphasizes the economic significance of domestic production, with automaker investments creating jobs and generating tax revenue for local economies [8] - The average domestic parts content of the top 10 vehicles has decreased from 83.4% in 2006 to 70.3% today, indicating the increasing complexity and global integration of auto manufacturing [9] Methodology - The American-Made Index ranks vehicles based on assembly location, parts sourcing, U.S. factory employment, engine sourcing, and transmission sourcing, providing a comprehensive view of the automotive landscape [10]