Core Viewpoint - The KISSTOY brand is facing allegations of privacy violations and harassment from a customer, which the company has strongly denied, asserting that the claims are false and defamatory [5][6][8]. Group 1: Incident Overview - A customer reported being harassed by someone claiming to be a former KISSTOY employee, who suggested they could provide confidential services and claimed to have access to the customer's location data [3][5]. - The customer shared chat records indicating that the alleged harasser offered discounts and services while asserting they could see the customer's purchase location [3][5]. Group 2: Company Response - KISSTOY issued a statement on November 18, confirming that the individual claiming to be a former employee was neither a current nor past staff member, and that their products do not have location tracking capabilities [5][6]. - The company emphasized that their products connect via Bluetooth and do not collect or record personal location data, categorizing the claims as malicious defamation [5][6][10]. Group 3: Legal Actions - KISSTOY has initiated legal proceedings against the individual spreading false information, stating that they have secured evidence and are pursuing legal accountability for the defamatory actions [6][7]. - The company has called for the cessation of all unlawful activities related to the misinformation and is committed to protecting its brand reputation [6][7]. Group 4: Customer Communication - The KISSTOY official store clarified that the claims regarding location permissions are related to Bluetooth connectivity requirements and do not imply any data collection of user locations [10][13]. - The store also stated that they have never employed male customer service representatives and are continuing to investigate the incident [10][13].