LT4391航班服务
Search documents
 龙江航空就“航班提前15小时起飞”致歉!称已提前短信通知
 Nan Fang Du Shi Bao· 2025-09-28 11:20
近日,"龙江航空一航班提前15小时起飞"一事引发关注。9月28日,南都N视频记者从龙江航空有限公 司获悉,此次航班时刻调整是在暑运结束后部分航班的计划性调整,其中涉及LT4391在9月25日至10月 25日的航班。航司于9月18日通过短信等方式向已购买该期间航班机票的旅客发送了航班时刻变更通 知,并提供了免费退改签服务。 南都此前报道,近日,有网友反映,9月26日龙江航空由哈尔滨飞往呼伦贝尔海拉尔的LT4391航班,原 定起飞时间为21时55分,突然通知调整为当日6时10分起飞,提前约15小时。因对行程影响较大,因此 她选择改签其他航班。 9月27日,龙江航空客服人员告诉南都记者,"这是因为航班计划调整起飞时间。9月18日通知航班改时 间,9月26日正式执行,一直到10月25日都是这样,之前曾给乘客的预留手机号发过调整通知。之后进 入下一个航季,暂时还不确定后续调整计划"。 如遇类似突然调整提前起飞的情况,航空公司是否有赔偿政策?客服表示,"没有赔偿政策,可全额退 票或免费改签其他日期的同一个航班。" 9月28日,龙江航空有限公司就上述事件发布情况说明称,对因LT4391(哈尔滨-海拉尔)航班时刻调整 受到影 ...
 “航班提前15小时起飞”!乘客:第一次见……
 新浪财经· 2025-09-28 07:08
 Core Viewpoint - The recent incident involving Longjiang Airlines' flight LT4391, which was rescheduled to depart 15 hours earlier, has raised significant concerns regarding passenger rights and airline responsibilities in the event of major schedule changes [2][4][5].   Group 1: Incident Details - On September 26, Longjiang Airlines' flight LT4391 from Harbin to Hailar was rescheduled to depart at 6:10 AM instead of the original time of 9:55 PM, resulting in a 15-hour advance [7]. - Affected passenger, Ms. Zhou, expressed frustration over the drastic change, stating it forced her to alter her travel plans significantly, including needing to stay overnight in Harbin [4].   Group 2: Airline Response - Longjiang Airlines' customer service indicated that the schedule change was due to company planning and that notifications were sent to affected passengers [5]. - The airline offered to assist passengers with one free change to other self-operated flights or a full refund through the ticketing platform, but did not provide compensation for additional incurred costs [5].   Group 3: Legal Perspective - Legal expert Fu Jian from Henan Zejin Law Firm argued that a 15-hour schedule change constitutes a significant alteration, warranting compensation for passengers affected by the change [10]. - According to regulations, airlines are required to accommodate passengers without additional fees in cases of involuntary ticket changes due to the airline's reasons, and they may also be liable for other reasonable losses incurred by passengers [10].