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Duolingo用AI替代人类教师引争议,忠实用户怒打一星,并掀起“卸载潮”
3 6 Ke· 2025-06-04 12:14
Core Insights - Duolingo is transitioning to an "AI-First" company, reducing reliance on human contractors for course development and focusing on AI-driven functionalities [1][2][3] - The company has created nearly 150 new courses in the past year using AI, aiming for rapid content expansion [2][4] - This shift has sparked backlash from long-time users who fear a decline in content quality and have threatened to delete the app [3][5] Company Overview - Founded in 2011 at Carnegie Mellon University, Duolingo currently has a market capitalization of approximately $23.6 billion and over 103 million monthly active users [2] - The largest user demographic is under 18 years old, with a free app launched for schools in 2016 [2] AI Transition Strategy - The CEO, Luis von Ahn, emphasizes that quality teaching requires vast amounts of content, which is difficult to scale without AI [2][4] - The company plans to phase out human contractors for tasks that AI can perform effectively, while full-time employees will remain unaffected [3][5] User Reactions - Users have expressed dissatisfaction with the AI transition, leading to negative reviews and subscription cancellations [3][5] - Some users have reported ending long streaks of app usage due to dissatisfaction with the changes [5] Educational Implications - Experts highlight concerns that AI may lack the emotional and cultural nuances essential for language learning [6] - Despite the potential benefits of AI in providing access to education, there are worries about the loss of human interaction in the learning process [6][7] Future Outlook - Duolingo's product head believes that AI will not make language learning obsolete, as human interaction remains crucial for effective communication [6][7] - The company has seen a 50% increase in subscriptions attributed to the new AI chatbot feature, indicating a positive reception among some users [6]