Summary of Citizens Inc. Conference Call (October 22, 2025) Company Overview - Citizens Inc. trades on the NYSE under the ticker symbol CIA and operates as a diversified financial services company providing life, living benefits, and final expense insurance, along with other financial products to individuals and small businesses in the U.S., Latin America, and Asia [1][2] - The company has approximately 250 employees and policyholders in 75 countries, with over 3,000 producing agents, a significant increase from previous years [2] Financial Performance - Citizens Inc. reported $1.7 billion in assets and over $5 billion in insurance in force [2] - The company experienced substantial growth, with domestic sales increasing from less than $20 million in 2023 to nearly $50 million in 2024, marking it as the fastest-growing mature life insurance company in the U.S. [6][7] Strategic Initiatives - The company is preparing for a high level of matured endowment benefit payments expected in 2025 by developing new products to retain funds and protect policyholders [4][5] - Citizens Inc. has focused on expanding its agent network, increasing from less than 1,000 producing agents in 2023 to over 3,000 [6][10] - The company emphasizes the importance of agent training and retention to drive growth, with a focus on providing a superior experience to agents [12] Product Development - Citizens Inc. is investing in new systems to enhance speed to market for product development, indicating a shift from offering static products to being more responsive to market demands [8] - The company plans to introduce a variety of new products in the coming years to cater to evolving market needs [8] Competitive Advantages - A key competitive advantage is the ability to white label products, allowing major agencies to sell products under their own branding, which has contributed to 60% of the domestic final expense business [11] - The company aims to improve agent ergonomics, making it easier for agents to work with them, thereby fostering loyalty and increasing business volume [12][14] Future Outlook - Citizens Inc. is in growth mode, with plans to expand into Asia and additional U.S. states, indicating a proactive approach to market expansion [15] - The leadership expresses optimism about the company's trajectory and looks forward to providing updates on future developments [15]

Core Insights - Citizens, Inc. provided a positive business update highlighting its growth and operational initiatives during a webcast on September 24, 2025 [1][4] - The company aims to deliver sustainable growth in premiums, adjusted profits, and adjusted book value per share through its strategic roadmap [2] Growth Initiatives - Citizens reported record-setting results, with total direct insurance in force reaching $5.35 billion as of June 30, 2025, an increase of 4.4% compared to the same period in 2024 [7] - Direct first year life and accident & health (A&H) premiums increased by 20% in Q2 2025 compared to the same quarter in the previous year, marking eleven consecutive quarters of year-over-year growth in first year premiums [7] - The company has seen renewal premium growth in Q2 2025, driven by strong first year sales in 2024 [7] - Citizens expanded its global network of producing agents by 53% since June 30, 2024, and by 28% since December 31, 2024, achieving a record number of agents [7] Business Model and Market Position - Citizens operates as a diversified financial services company specializing in life, living benefits, and final expense insurance, serving customers in the U.S., Latin America, and Asia [8] - The company is a market leader in U.S. Dollar denominated life insurance and is growing in niche markets in the U.S. through its final expense products [8] - Citizens' customer-centric growth strategy includes offering innovative products in multiple languages, including English, Spanish, Portuguese, and Mandarin [8]

Summary of Citizens Inc. Conference Call Company Overview - Citizens Inc. is a diversified financial services company listed on the NYSE under the ticker CIA, providing life, living benefits, and final expense insurance, along with other financial products to individuals and small businesses in the U.S., Latin America, and Asia [1][4] Core Business Insights - Citizens Inc. positions itself as a high-growth life insurance company, despite being 50 years old, aiming to combine the safety of a U.S.-based life insurance company with growth potential [5][39] - The company has approximately 250 employees and over 3,000 producing agents, with a significant increase in agent numbers from a few hundred in previous years [6][18] - The company has $1.7 billion in assets and over $5 billion in enforced policies, generating $173 million in premium revenue in 2024 [7][8] Revenue Breakdown - About one-third of revenue comes from the U.S., while two-thirds is generated internationally, with significant growth in U.S. sales in 2024 [9][10] - The company has expanded its domestic life insurance operations from five states to 43, with plans to reach 49 states, excluding New York due to regulatory complexities [11][20] Market Strategy - Citizens Inc. has successfully penetrated the South American market, leveraging over 50 years of experience in the region, which many U.S. companies have avoided [10][11] - The company has launched a new product targeting the domestic final expense market, which is largely underserved, focusing on ease of sale for agents and clients [12][30] - A unique white-label strategy allows agency partners to sell customized products under their own branding, contributing to 60% of domestic final expense sales [13][35] Growth Opportunities - The company sees potential in expanding its knowledge of Latin markets into the U.S. to serve the large underserved Latin population [16][25] - Internationally, Citizens Inc. is exploring opportunities in countries like Indonesia, Laos, Cambodia, and Thailand, aiming for cost-effective market entry [33][34] Financial Health - Citizens Inc. has maintained a record number of global producing agents, up 53% from the previous year, and has achieved growth without incurring debt [18][19] - The company has a low-risk balance sheet with mortality-related liabilities and a strong investment portfolio managed with global reinsurers [21] Future Outlook - The company anticipates a peak in maturity payments from policies sold in the early 2000s but is focused on growing other business segments to offset this [38] - Citizens Inc. aims to set the stage for long-term revenue growth through its sales strategies, likening its model to a subscription service that compounds revenue over time [40][41] Key Takeaways - Citizens Inc. is positioned as a unique player in the life insurance market, combining growth with stability, and is actively expanding both domestically and internationally [39][42] - The company’s innovative strategies, such as the white-label product offering and focus on underserved markets, are expected to drive future growth [12][35]