Core Viewpoint - In 2025, the healthcare sector in the Xinjiang Production and Construction Corps (XPCC) made significant strides, enhancing the accessibility, quality, and efficiency of medical services, thereby improving the health security and overall well-being of the workforce [1][2]. Group 1: Accessibility and Quality of Healthcare Services - The accessibility and convenience of grassroots medical services have significantly improved, with more common and chronic diseases being treated locally, and emergency cases being efficiently referred to higher-level hospitals [1][2]. - The capacity of grassroots medical institutions has steadily increased, with enhanced professional skills of medical staff and improved infrastructure and equipment conditions [1][2]. - The establishment of tightly-knit medical communities has effectively met the demand for local treatment of minor ailments and management of chronic diseases, greatly enhancing the convenience and safety of daily medical visits [1]. Group 2: Specialized and Information-Driven Medical Services - The specialized and characteristic medical service capabilities have steadily strengthened, with hospitals forming a network covering common, chronic, and some complex diseases, allowing local high-level diagnosis and treatment [2]. - The acceleration of smart healthcare and information technology construction has led to the establishment of integrated platforms for remote consultations and diagnostics, breaking down geographical barriers and providing precise data support for clinical decision-making [2]. - Traditional Chinese medicine services have played an important role in health security, with a comprehensive network established to promote suitable techniques in grassroots applications, offering diverse health management options to the workforce [2]. Group 3: Continuous Improvement in Healthcare Development - To further enhance high-quality healthcare development, continuous efforts are needed in improving grassroots medical capabilities, refining health service systems, and optimizing the medical experience [3]. - Prioritizing the health of the workforce and treating medical services as a crucial aspect of public welfare is essential for ensuring that healthcare achievements become a vital support for the happiness of the workforce [3].

Financial Data and Key Metrics Changes - The company pre-announced preliminary fourth quarter results with a slight downtick in revenue guidance, attributed to weaker performance in November, but December rebounded strongly, leading to a positive outlook for 2026 [3][4] - Guest spend reached the highest level ever, with metrics indicating strong performance during the holiday season [12] Business Line Data and Key Metrics Changes - The company is focusing on expanding its acupuncture and med spa services, which currently account for about 8% of total revenue and are growing at 10% annually [9] - The reorganization included exiting the Asia land-based operation, which will not impact EBITDA but will affect revenue numbers [6][7] Market Data and Key Metrics Changes - The company noted a strong consumer appetite for wellness services, particularly in the maritime segment, indicating a trend towards higher guest spending [9][11] - Pre-booking rates are currently around 22%, with a goal to increase this to 30%, as pre-booked guests tend to spend 35% more than those who book on board [16][21] Company Strategy and Development Direction - The company is implementing machine learning and AI initiatives to enhance revenue and efficiency, with plans to roll out these technologies across more vessels [22][23] - The focus is on maintaining collaborative relationships with cruise line partners to grow the overall business rather than competing for smaller slices of revenue [40][41] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in maintaining pricing power across different macro environments, citing strong demand for services [13][14] - The company is optimistic about the future, particularly in the wellness and longevity sectors, and is exploring new service offerings [10][32] Other Important Information - The company returned $92.9 million to shareholders in 2025 through share repurchases and dividends while also investing in debt pay down [36] - Staff retention has improved significantly, with a current retention rate of 76%, which enhances productivity and reduces training costs [30] Q&A Session Summary Question: Can you provide insights on the pre-announcement and fourth quarter results? - Management noted a slight revenue guide downtick due to November's performance but highlighted a strong December, leading to a positive outlook for 2026 [3][4] Question: What are the implications of closing the Asia land-based facility? - The exit will not impact EBITDA but will affect revenue, as the operation was not profitable [6][7] Question: How is the company addressing the growth in guest spending? - The company has reworked service offerings to encourage longer and higher-priced treatments, which has successfully driven guest spending [11][12] Question: What is the strategy for improving pre-booking rates? - Management aims to enhance pre-booking capabilities and increase visibility on mobile platforms to boost rates from 22% to 30% [16][21] Question: How does the company view its relationships with cruise line partners? - The focus has shifted to collaborative growth with cruise lines, emphasizing the importance of enhancing the overall guest experience [40][41]

Financial Data and Key Metrics Changes - Total revenue for Q2 2025 increased sequentially to approximately $7.7 million from $7.0 million in Q1 2025, but decreased year-over-year from $9.3 million in Q2 2024 [20] - Total cost of sales decreased year-over-year to $5.9 million from $6.2 million, while general and administrative expenses also decreased to $4.3 million from $4.7 million [20] - Operating loss for Q2 2025 was approximately $2.7 million compared to an operating loss of approximately $1.9 million in Q2 2024 [20] - Net loss attributable to ExWell was approximately $2.3 million compared to a net loss of approximately $2.0 million in the prior year [20] - As of June 30, 2025, cash and cash equivalents were approximately $5.3 million, with total assets of approximately $11.8 million and no long-term debt [20] Business Line Data and Key Metrics Changes - Revenue from EXPRESS PA locations was approximately $4.9 million, while Express Test contributed approximately $2.2 million [20] - Revenue from Naples Wax Center was approximately $647,000, indicating a diversified revenue stream [20] Market Data and Key Metrics Changes - The partnership with the Orlando Magic enhances brand visibility and engagement in the Florida market, which is a strategic priority for the company [6][7] - The expanded relationship with Priority Pass broadens access to wellness offerings across U.S. and international airport spa networks [7] Company Strategy and Development Direction - The company is executing a multi-pronged strategy to broaden operational footprint and deepen customer engagement [5] - Plans to expand beyond airport environments into local markets with new brick-and-mortar wellness centers [11] - Introduction of a flexible membership model to enhance accessibility and customer loyalty [13] - Strategic acquisitions of medical spas in key metropolitan markets are being pursued to tap into the growing wellness market [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to meet increasing demand for integrated wellness solutions [18] - The company is focused on managing resources responsibly and optimizing efficiencies to drive profitability [19] - Positive momentum in operating results reflects the strength of execution and market recognition [16] Other Important Information - The redesigned digital platform integrates all brands into a seamless user experience, enhancing customer engagement [10] - The company has secured a three-year extension of its traveler-based genomic surveillance program in partnership with the CDC [15] Q&A Session Summary - No specific questions or answers were provided in the content, indicating that the conference call concluded without a Q&A segment [23]

Industry Trend - Robots are increasingly being used in hotels for tasks like cleaning and room service [1] - The spa industry is now seeing the introduction of robots [1] Application - Robots are being tested as massage therapists in spas [1]

Core Insights - XWELL's Xpres Spa has been recognized as one of Yelp's "Most Loved Airport Brands," ranking 10 out of 25 based on millions of reviews from U.S. travelers [1] - The CEO of XWELL highlighted the growing demand for comfort and quality at airports, indicating that travelers are increasingly utilizing wellness services [2] Expansion Plans - XWELL will open its first out-of-airport locations in Clearwater, Florida, and New York's Penn Station this summer, aiming to enhance accessibility to premium self-care [2][3] - The Clearwater location will feature a wellness center offering core treatments such as massage, skincare, and recovery, while the Penn Station site will focus on grab-and-go wellness essentials for commuters [3] Strategic Partnerships - XWELL is expanding its reach through strategic partnerships, including a multi-year collaboration with the Orlando Magic, designating XWELL as the "Official Wellness Spa" of the NBA team [4] Future Outlook - The company plans to continue its growth momentum with additional location announcements and partnerships, focusing on equitable and scalable wellness access across various regions [5]