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ESG解读|山姆超市选品争议不断,食品安全问题频发,会员费价值受质疑
Sou Hu Cai Jing· 2025-07-22 09:04
Core Viewpoint - The recent controversies surrounding Sam's Club, including product selection disputes and food safety issues, highlight a significant divergence between its operational practices and Walmart's ESG commitments, particularly in product quality, supplier management, and member value assurance [10][15]. Group 1: Product Selection Controversies - Sam's Club has faced backlash for introducing common supermarket brands like Holi Friend and Wei Long, leading members to criticize the perceived decline in product quality and uniqueness [3][10]. - The controversial product "Low Sugar Holi Friend" claimed an 80% sugar reduction but was criticized for increased fat content and the use of additives, resulting in over 400 negative reviews and a quick removal from shelves [4][10]. - Members have reported that Sam's Club is increasingly resembling a regular supermarket, raising concerns about the loss of differentiated product offerings that justify the membership fee [4][14]. Group 2: Food Safety Issues - Sam's Club has been repeatedly exposed to food safety violations, including incidents of moldy cakes and infested nuts, with a reported 30% spoilage rate for cherries earlier this year [8][10]. - Complaints regarding food quality have surged, with nearly 288 complaints in the last 30 days on a consumer complaint platform, indicating ongoing issues with product safety and quality [8][9]. Group 3: Divergence from Walmart's ESG Commitments - Walmart's 2023 ESG report emphasizes a commitment to product safety and quality, aiming to promote a positive food safety culture, which contrasts sharply with Sam's Club's recent operational challenges [10][11]. - The report outlines responsible sourcing standards and supplier compliance monitoring, yet Sam's Club's recent actions suggest a failure to adhere to these standards, particularly in product selection and supplier management [12][13]. - The decline in perceived member value and service quality, including reports of unequal customer service response times, contradicts Walmart's stated goals of creating stakeholder value and providing unique offerings to members [14][15].