Financial Data and Key Metrics Changes - PagerDuty reported revenue of $125 million for Q3, representing a 5% year-over-year increase [3][20] - Non-GAAP operating margin was 29%, exceeding guidance and expanding 750 basis points year-over-year [3][22] - GAAP net income for Q3 was $160 million, including a one-time tax benefit of $154 million [20] - Annual recurring revenue (ARR) reached $497 million, reflecting a 3% year-over-year growth [3][20] - Gross margin was 87%, above the target range of 84%-86% [21][22] Business Line Data and Key Metrics Changes - New and expansion bookings were consistent with the first half of the year, but impacted by customers rightsizing seat licenses [3][5] - Customer retention efforts have stabilized, but seat license compression remains a significant challenge in large enterprises [5][6] - The number of customers spending over $100,000 annually increased by 5% year-over-year to 867 [21][12] - Total paid customers grew to 15,398, a 2% year-over-year increase [21] Market Data and Key Metrics Changes - International revenue increased by 7% year-over-year, contributing 29% of total revenue [20] - The company added 284 net new customers year-to-date, nearly four times the total in FY 2025 [10][11] - Total paid and free customers on the platform grew to over 34,000, an increase of approximately 13% compared to Q3 of last year [21] Company Strategy and Development Direction - The company is focused on three objectives: expanding operating and free cash flow margins, extending product advantage in AI operations, and scaling go-to-market transformation [3][4] - PagerDuty aims to transition from a single-year seat-based license model to a multi-year platform usage model [10] - The company is investing in operational efficiency and product innovation to maintain leadership in digital and AI operations [4][7] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in customer retention due to budget caution and organizational changes [30][34] - The company is confident in long-term growth prospects, citing strong demand for its platform and improvements in customer usage metrics [34][56] - Management expects continued pressure on dollar-based net retention but is implementing changes to improve customer engagement and retention [24][45] Other Important Information - Howard Wilson, CFO, announced plans to retire in the next financial year after nine years with the company [16][17] - The company repurchased 2.4 million shares under its $200 million repurchase plan, with $162 million remaining available [22] Q&A Session Summary Question: Trends in dollar-based net retention and customer spending - Management noted that while logo retention improved, larger downgrades were tied to significant reorganizations, making it difficult to anticipate changes [32][33] Question: Sales maturity indicators and productivity - Management emphasized the importance of customer feedback and engagement, focusing on proactive support and understanding customer needs [37][39] Question: Opportunities to offer usage-based pricing to existing accounts - Management confirmed that longer-term agreements allow for proactive engagement with customers regarding new pricing and services [42][43] Question: Guidance assumptions regarding dollar-based churn - Management indicated that guidance reflects current visibility around renewals, expecting some seat-based pressure to continue [45] Question: Impact of reorganizations on customer spending - Management acknowledged that while some customers are downsizing, they are also seeking to improve operational resilience, leading to potential growth opportunities [65][66] Question: Momentum with new logo acquisitions - Management reported good new logo acquisition across all segments, with promising growth in both digital-first and go-to-market environments [96][97]

Financial Data and Key Metrics Changes - PagerDuty reported Q3 revenue of $125 million, a 5% year-over-year increase [3][19] - Non-GAAP operating margin reached 29%, expanding 750 basis points from the previous year [3] - GAAP net income for Q3 was $160 million, including a one-time tax benefit of $154 million [19] - Annual recurring revenue (ARR) grew 3% year-over-year to $497 million [3][19] - Gross margin was 87%, exceeding the target range of 84%-86% [20][21] - Cash from operations was $25 million, representing 20% of revenue [21] Business Line Data and Key Metrics Changes - New and expansion bookings were consistent with the first half of the year, but impacted by customers rightsizing seat licenses [3][5] - Customer retention and growth remain a top priority, with efforts to increase average transaction size through new usage-based products [5][6] - The number of customers spending over $100,000 annually increased by 5% year-over-year to 867 [20] Market Data and Key Metrics Changes - International revenue increased by 7% year-over-year, contributing 29% of total revenue [19] - Total paid customers grew to 15,398, a 2% year-over-year increase [20] - Paid and free customers on the platform grew to over 34,000, an increase of approximately 13% compared to the previous year [20] Company Strategy and Development Direction - The company is focused on three objectives: expanding operating and free cash flow margins, extending product advantage in AI operations, and scaling go-to-market transformation [3][4] - PagerDuty aims to transition from a single-year seat-based license model to a multi-year platform usage model [11] - The company is investing in operational efficiency and product innovation to maintain leadership in digital and AI operations [4][8] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges with seat license compression due to budget caution among large enterprises [5][20] - There is confidence in long-term growth despite current pressures, with a focus on proactive customer engagement and flexible pricing [29][40] - The company expects to be GAAP profitable for the full fiscal year [19][24] Other Important Information - Howard Wilson, CFO, announced plans to retire in the next financial year after nine years with the company [17][18] - The company has made significant investments in AI and operational resilience, positioning itself as a leader in the market [10][14] Q&A Session Summary Question: Trends in dollar-based net retention (DBNR) and gross churn - Management noted that while DBNR was 100%, it was negatively impacted by lower gross retention and expects pressure to continue in Q4 [20][28] Question: Evaluation of current customer spending and organizational changes - Management indicated that improvements in logo retention were observed, but larger downgrades were tied to significant reorganizations [28][30] Question: Proactive measures for customer renewals - The company is taking a multi-quarter view on renewal planning and offering flexible pricing to mitigate risks [29][39] Question: Impact of AI on customer investments and headcount - Management observed a focus on improving operating margins and reducing costs, with automation becoming more integrated into the platform [44] Question: Guidance for Q4 and renewal expectations - The guidance for Q4 reflects visibility around renewals, with expectations for stabilization in customer downgrades [48][49] Question: Performance of the agentic suite and competitive differentiation - Positive responses to the agentic suite were noted, with expectations for increased usage and adoption as customers engage with the new offerings [52][55]

Investor Presentation Q3 FY 2026 Period ended October 31, 2025 Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical fact contained in this presentation, are forward-looking statements, including but not limited to: statements regarding the future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning of PagerDuty, Inc. ("PagerDuty" or the "Company"). In some cases, you ca ...

Financial Data and Key Metrics Changes - PagerDuty reported revenue of $123 million, representing a 6% year-over-year growth [3][20] - Achieved GAAP profitability for the first time in company history, with a non-GAAP operating margin of 25%, exceeding guidance and showing an 800 basis point year-over-year expansion [3][20] - Annual recurring revenue (ARR) increased to $499 million, reflecting a 5% year-over-year growth [4][20] - Gross margin for Q2 was 86%, at the high end of the target range of 84% to 86% [22] - Cash from operations was $34 million, or 28% of revenue, with free cash flow at $30 million, or 24% of revenue [22] Business Line Data and Key Metrics Changes - New and expansion bookings increased by over 15% sequentially [4] - High-value customer base (spending over $100,000) grew to 868 customers, an increase of 20 customers sequentially and 48 year-over-year [5] - Dollar-based net retention (DBNR) was 102%, down from 104% in Q1, impacted by elevated churn and downgrades [20] Market Data and Key Metrics Changes - International revenue increased by 12% year-over-year, contributing 29% of total revenue [20] - Total paid customers grew to 15,322, adding 75 net new customers in Q2 [21] - Free and paid companies on the platform exceeded 33,000, marking a 13% increase compared to Q2 of the previous year [21] Company Strategy and Development Direction - The company is focusing on a strategic shift towards usage-based pricing models to better align revenue with customer value realization [5][35] - Continued investment in product innovation, including the launch of four new AI agents, which will be released with usage-based pricing models [9][10] - The appointment of a new Chief Revenue Officer aims to accelerate enterprise transformation and improve sales performance [17][37] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the recovery of new and expansion revenue, with strong performance in international markets [34] - The transition to usage-based pricing is expected to enhance customer retention and align monetization with customer value [35][62] - Management anticipates significant incremental ARR growth in the second half of the fiscal year, supported by a maturing enterprise sales motion [20][25] Other Important Information - The company retired $58 million of convertible debt issued in June 2020, enhancing its financial position [23] - PagerDuty was recognized as the AIOps platform of the year in the 2025 AI Breakthrough Awards [16] - The Board expanded the share repurchase program to $200 million, providing flexibility for opportunistic share buybacks [23] Q&A Session Summary Question: What is the outlook for profitability and growth in the IT operations category? - Management noted that new and expansion revenue is showing recovery, with a 15% sequential increase and strong new customer additions [34] Question: What are the priorities for the new Chief Revenue Officer in the upcoming months? - The focus will be on accelerating enterprise transformation, improving sales consistency, and enhancing customer retention [37] Question: How does the company view the quality of its ARR? - The company has shifted towards large, long-term, profitable customers, with over 75% of ARR coming from enterprise companies [47] Question: What is the expected impact of the transition to usage-based pricing? - Management indicated that customers are open to the transition, and early feedback has been positive, with 60% of new products already utilizing this model [58] Question: How is the company addressing the challenges of seat optimization and downgrades? - Management is focused on improving account management and customer success to mitigate downgrades while also seeing growth in platform usage [62]

PagerDuty (PD) 2025 Conference Summary Company Overview - PagerDuty is described as the most resilient, secure, and scalable digital operations platform for large enterprises and innovative technology companies, evolving from a developer-focused on-call automation tool to a comprehensive incident management platform [2][3] Core Industry Insights - The company emphasizes the growing importance of managing AI operations, highlighting its role in helping both native AI companies and large enterprises ensure the quality, reliability, and security of their AI investments [3] - PagerDuty's platform integrates over 700 ecosystem integrations and utilizes a first-class API to automate the identification and resolution of technology issues, which is crucial as businesses increasingly rely on modern technology stacks [2][3] Financial Performance - Revenue grew by 8%, reaching the top of guidance, marking the best quarter in eight quarters for new customer acquisitions [10][11] - Non-GAAP operating margins were reported at 20%, exceeding guidance, with a clear path to GAAP profitability anticipated in the next fiscal year [19][53] - Free cash flow margins were reported at 24% in Q1, indicating healthy cash flow generation [19] Customer Dynamics - The company faced challenges with enterprise retention, experiencing unexpected downgrades that affected dollar-based net retention, attributed to execution issues rather than systemic problems [11][12] - A significant transition in the enterprise sales team is underway, with a focus on hiring reps with enterprise sales experience and relationships in the CIO and CTO community [12][13] - The commercial segment showed elevated churn, particularly among startups that were overvalued and unable to sustain growth, while interest from well-funded generative AI companies is increasing [44][46] Strategic Initiatives - PagerDuty is evolving its pricing model from a seat-based structure to a consumption-based model, aligning pricing with the value delivered to customers [15][16] - The company is focusing on improving customer engagement and understanding the value realization of its products to reduce churn and enhance retention [35][36] - A share repurchase program of $150 million was announced, reflecting a commitment to returning capital to shareholders while pursuing long-term profitable growth [50][51] Market Environment - The macroeconomic environment remains uncertain, impacting customer behavior and negotiations, with expectations of continued volatility due to geopolitical factors and economic conditions [24][25] - Despite external uncertainties, there is a transformative opportunity in technology, particularly with the adoption of AI, which is driving internal efficiency gains for PagerDuty and its customers [31][32] Leadership and Organizational Changes - The search for a new Chief Revenue Officer (CRO) is ongoing, with a focus on finding a candidate with global enterprise sales experience and a competitive mindset [58][59] - The company is undergoing cultural and operational changes to enhance engagement and performance standards across its sales organization [60][61] Conclusion - PagerDuty is positioned to capitalize on the growing demand for automated incident management solutions, particularly in the context of AI operations, while navigating challenges in customer retention and market volatility. The strategic focus on evolving its sales approach, pricing model, and customer engagement is expected to drive future growth and profitability.

Financial Data and Key Metrics Changes - Revenue for the first quarter was $120 million, representing an 8% year-over-year growth, at the top of the guidance range [4][20] - Non-GAAP operating margin reached 20%, exceeding the target by 500 basis points [4] - Annual recurring revenue (ARR) increased to $496 million, reflecting a 7% growth year-over-year [5][20] - Dollar-based net retention was 104%, negatively impacted by higher customer downgrades in the enterprise segment [20] - Gross margin for Q1 was 86%, at the high end of the target range of 84% to 86% [22] - Cash from operations was $31 million, or 26% of revenue, with free cash flow at $29 million, or 24% of revenue [22] Business Line Data and Key Metrics Changes - Significant improvement in net new paid customers, with a total of 15,247 paid customers, adding 127 net new customers, the strongest quarterly acquisition in eight quarters [21] - The commercial segment saw enhancements through a new digital acquisition strategy, leading to improved customer acquisition [5][21] - The enterprise segment is transitioning to a more strategic relationship model, focusing on deeper customer engagement and AI integration [6][8] Market Data and Key Metrics Changes - International revenue increased by 11% year-over-year, contributing 28% of total revenue [20] - The company is actively pursuing FedRAMP moderate authorization to expand its public sector presence, already serving over 700 entities [10] Company Strategy and Development Direction - The company is focused on three key priorities: demonstrating product-market fit for AI offerings, enhancing enterprise engagement to drive retention and expansion, and leveraging automation and AI within operations [17] - A strategic partnership with AWS was strengthened, expanding integration capabilities [9] - The company is evolving its pricing strategy to reduce friction and increase flexibility for customers [11] Management's Comments on Operating Environment and Future Outlook - Management acknowledged execution challenges in the enterprise segment but expressed confidence in the transformation efforts and the potential for stronger execution in the second half of the year [38][40] - The macro environment remains uncertain, impacting customer decision-making, but the company is committed to helping customers realize value and efficiencies [62] - The company expects dollar-based net retention to remain between 103% and 105% throughout fiscal 2026 [20] Other Important Information - The company achieved a 90% reduction in scope one and two carbon emissions against the FY23 baseline [16] - A new Chief Customer Officer has been appointed to enhance post-sale engagement and retention strategies [8][63] Q&A Session Summary Question: What is the impact of enterprise pressure on the business? - Management indicated that execution challenges were primarily responsible for the pressure, with a focus on improving customer engagement and sales execution [36][38] Question: How does the full-year guidance reflect the current environment? - The guidance was described as prudent, taking into account organizational transitions and execution challenges faced in Q1 [41][42] Question: What adoption trends are seen in new modules like PagerDuty Advanced? - Early adoption of generative AI solutions is promising, with customers eager to experiment and integrate these offerings into their operations [46][50] Question: Can you elaborate on the enterprise churn and downgrades? - Elevated churn was noted in the SMB segment, while downgrades in the enterprise segment were attributed to mergers and macroeconomic caution [60][62] Question: What are the expectations for net retention rate moving forward? - The company expects net retention to be in the range of 103% to 105%, with opportunities for expansion among existing customers [66][68] Question: How do billings trends reflect underlying business strength? - Trailing twelve-month billings align closely with ARR, providing a clearer picture of business health compared to quarterly fluctuations [71] Question: What is the visibility from large customers regarding multiproduct deals? - Demand for multiproduct platforms remains strong, with a focus on executing transformative deals to capture this demand [107][108]