Personal Lines Insurance
Search documents
The Hartford Insurance Group (NYSE:HIG) Conference Transcript
2025-12-09 14:42
Summary of The Hartford Insurance Group Conference Call Company Overview - **Company**: The Hartford Insurance Group (NYSE:HIG) - **Date**: December 09, 2025 - **Speaker**: Chris Swift, Chairman and CEO Key Performance Metrics - **Core Earnings ROE**: 18.4% on a trailing 12-month basis, indicating strong performance and execution [3][14] - **Business Insurance**: Underlying combined ratio targeted at 88.6, with expectations to outperform this figure [4][5] - **Property Exposure**: Expected to close the year at approximately $3.3 billion, with a focus on growth in this area [7] Business Segments Performance - **Small and Medium Enterprises (SME)**: The Hartford focuses on SME, which is outperforming the broader market despite some softening trends [5][6] - **Group Benefits**: Generating superior returns in the 8% to 9% range, with strong performance in disability claims management [8][9] - **Personal Lines**: The market has stabilized, with a focus on growth despite competitive pressures [10][11] Market Trends and Outlook - **Insurance Cycle**: The industry remains rational with cautiousness and discipline, particularly in liability lines [19][20] - **Pricing Trends**: Some deceleration in pricing, especially in property and workers' compensation, but overall margins remain strong [19][21] - **Workers' Compensation**: Medical severity trends are lower than anticipated, with actual trends around 3.5% [33][35] Technology and Innovation - **Investment in Technology**: The Hartford is investing heavily in technology, with a budget of approximately $1.3 billion, focusing on AI and data analytics [45][48] - **AI Integration**: The company is adopting an AI-first mentality to improve efficiency and productivity across operations [48][49] Capital Management - **Capital Deployment Strategy**: Consistent approach focusing on funding growth, technology, and maintaining a robust dividend policy [51][52] - **Share Repurchase**: The company aims to maintain a steady share repurchase rate, supported by strong financial ratings from Moody's and S&P [51][52] Competitive Advantages - **Small Commercial Focus**: The Hartford has a long-standing commitment to serving small businesses, leveraging technology to enhance service delivery [26][27] - **E&S Market Growth**: The company is successfully expanding in the Excess and Surplus (E&S) market, with significant growth in binding business [28][30] Conclusion - The Hartford is positioned for continued growth into 2026, with a strong focus on SME, disciplined underwriting practices, and significant investments in technology to enhance operational efficiency and market competitiveness [12][14][51]
Why Is Cincinnati Financial (CINF) Up 11% Since Last Earnings Report?
ZACKS· 2025-11-26 17:31
Core Insights - Cincinnati Financial Corporation reported strong Q3 2025 earnings, with operating income of $2.85 per share, exceeding estimates by 41.8% and showing a year-over-year increase of 100.7% [3] - Total operating revenues reached $2.9 billion, a 12.1% increase year-over-year, driven by higher earned premiums and investment income [4] - The company experienced significant growth in its property & casualty insurance business, with underwriting income increasing nearly fivefold to $293 million and an improved combined ratio of 88.2 [6] Financial Performance - Net written premiums rose 9% year-over-year to $2.5 billion, supported by premium growth initiatives and price increases [4] - Investment income increased 14% year-over-year to $295 million, attributed to higher interest income from fixed-maturity securities [5] - Total benefits and expenses increased 14.5% year-over-year to $2.3 billion, primarily due to higher underwriting and acquisition expenses [5] Segment Performance - Commercial Lines Insurance revenues increased 8% year-over-year to $1.2 billion, with underwriting income jumping nearly 37% to $111 million [7] - Personal Lines Insurance revenues rose 23% year-over-year to $839 million, with an underwriting profit of $99 million compared to a loss in the previous year [8] - Excess and Surplus Lines Insurance revenues grew 11% year-over-year to $157 million, with underwriting profit increasing 138% to $19 million [9] - Life Insurance revenues were up 5% year-over-year to $135 million, exceeding estimates [10] Financial Position - As of September 30, 2025, total assets were $40.6 billion, an 11.1% increase from the end of 2024 [11] - Total debt remained unchanged at $815 million, with a debt-to-capital ratio of 5%, improving by 50 basis points from the previous year [12] - Book value per share increased 12% year-over-year to $98.76 [12] Market Outlook - Recent estimates for Cincinnati Financial have shown a downward trend, indicating a potential pullback in stock performance [13][15] - The company holds a Zacks Rank 3 (Hold), suggesting an expectation of in-line returns in the coming months [15] - Cincinnati Financial is part of the Zacks Insurance - Property and Casualty industry, which has seen competitors like Progressive report strong earnings growth [16]
Progressive (PGR) Up 0.6% Since Last Earnings Report: Can It Continue?
ZACKS· 2025-11-14 17:31
Core Viewpoint - Progressive Corporation's recent earnings report showed mixed results, with earnings per share and operating revenues missing estimates, but year-over-year growth was observed in both metrics [3][4]. Financial Performance - Q3 2025 earnings per share were $4.05, missing the Zacks Consensus Estimate by 20.3% [3]. - Operating revenues reached $22.2 billion, falling short of the Zacks Consensus Estimate by 0.6%, but increased 12.7% year over year [3]. - Net premiums written were $21.3 billion, up 10% from $19.5 billion a year ago [3]. - Net premiums earned grew 14% to $20.8 billion, missing the Zacks Consensus Estimate of $21.1 billion [4]. - The combined ratio deteriorated by 50 basis points to 89.5, exceeding the Zacks Consensus Estimate of 87 [4]. Policy Growth - Policies in force in the Personal Lines segment increased 13% year over year to 36.9 million, aligning with the Zacks Consensus Estimate [5]. - Special Lines improved 8% to 7 million, matching the Zacks Consensus Estimate [5]. - In the Personal Auto segment, Agency Auto rose 13% to 10.6 million, while Direct Auto jumped 17% to 15.6 million [5]. - Commercial Auto segment policies rose 6% year over year to 1.2 million, and the Property business had 3.7 million policies in force, also up 6% [6]. Financial Metrics - Book value per share was $60.45 as of September 30, 2025, up 30.4% from $46.36 a year earlier [7]. - Return on equity was 37.1%, down from 40.2% in the prior year [7]. - The total debt-to-total capital ratio improved by 410 basis points to 16.3 [7]. Estimates and Scores - Estimates revision has flatlined over the past month, with a consensus estimate shift of 6.5% [8]. - Progressive has a strong Growth Score of A but lags in Momentum Score with a D, while holding a B grade on the value side [9]. - The aggregate VGM Score for the stock is A, indicating overall strong performance across multiple investment strategies [10]. Outlook - Progressive holds a Zacks Rank 3 (Hold), suggesting an expectation of an in-line return from the stock in the coming months [11].
The Hanover Insurance (THG) - 2025 Q3 - Earnings Call Transcript
2025-10-30 15:00
Financial Data and Key Metrics Changes - The company reported operating earnings per share of $5.09 and a combined ratio of 91.1%, reflecting strong performance and momentum [20][30] - The combined ratio excluding catastrophes improved by 0.2 points from the prior year quarter, primarily driven by improvements in personal lines [20] - Catastrophe losses were 3%, coming in 3.8 points below the third quarter assumption and lower than historical averages [20] Business Line Data and Key Metrics Changes - Personal lines achieved a current accident year ex-cat combined ratio of 85.8%, improving 3.4 points from the prior year, driven by strong performance in homeowners [23] - Core commercial net written premium grew by 3.5%, with strong momentum in small commercial and healthy retention at 84.4% [25] - Specialty lines saw net written premiums grow at a high single-digit pace, with a current accident year combined ratio of 86% [14][25] Market Data and Key Metrics Changes - The personal lines segment experienced growth of 3.6%, with new business momentum accelerating, particularly in target diversification states [23] - Specialty renewal pricing was 8.3%, indicating strong demand and retention improved sequentially to 83.2% [26] - The overall environment in target specialty markets remains rational, with lower middle market and small business segments showing resilience [16] Company Strategy and Development Direction - The company is focused on leveraging innovation and disciplined execution to build competitive advantages and deliver value to stakeholders [8] - There is an emphasis on enhancing agent relationships and improving operational efficiency through technology and streamlined processes [17][39] - The company plans to elevate underwriting appetite in specialty and middle market segments, aiming for growth and relevance [40] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the future, highlighting a diversified portfolio and broad-based profitability as key strengths [38] - The company is positioned to sustain performance and create value for shareholders, with expectations for premium growth to accelerate [30] - Management noted that the competitive environment is stabilizing, particularly in the small to lower end of the middle market [46] Other Important Information - The company repurchased approximately 323,000 shares of common stock totaling $55 million, demonstrating commitment to returning capital to shareholders [28] - Net investment income increased by 27.5% from the prior year quarter to $117 million, reflecting growth in the asset base and improved yields [26] Q&A Session Summary Question: Thoughts on large account property in the middle market - Management remains conservative in the upper middle market and believes pricing may be stabilizing, but focus is on low to mid-size accounts [32] Question: Confidence in margin expansion in core commercial - Management is optimistic about price increases relative to loss trends and expects improvements as market conditions normalize [36] Question: Strategic direction for the next few years - Management is focused on building a diversified portfolio with broad-based profitability and enhancing agent relationships [38] Question: Durability of current profit margins in personal lines - Management noted substantial frequency benefits but did not provide specific metrics on expected frequency levels [41] Question: Expense ratio goals for 2025 - Management is committed to a long-term goal of 20 basis points improvement per annum and will address this in future calls [49] Question: Impact of technology on growth - Management emphasized that technology enhances the customer experience and supports retention, contributing to sustainable growth [56]
Markel (MKL) - 2025 Q3 - Earnings Call Transcript
2025-10-30 14:30
Financial Data and Key Metrics Changes - Consolidated revenues increased by 7% for the quarter and 4% year to date, with all reportable segments showing year-over-year growth [12] - Operating income for the quarter was $1 billion, down from $1.4 billion in the comparable period last year, primarily due to net investment gains which were $433 million compared to $918 million last year [12] - Adjusted operating income totaled $621 million for the quarter, up $121 million or 24% year-over-year, with insurance contributing $153 million to this increase [13] Business Line Data and Key Metrics Changes - Markel Insurance segment achieved a combined ratio of 93% in Q3, improved from 97% in the same period last year, aided by lower catastrophe activity [3][17] - Underwriting gross written premiums for Markel Insurance were up 11% year-over-year for the quarter, driven by growth in personal lines and international lines [15] - The industrial segment reported revenues of $1 billion, up 5% year-over-year, while the consumer and other segment saw revenues of $291 million, up 10% [19][20] Market Data and Key Metrics Changes - The international division of Markel Insurance experienced strong growth with a 25% increase in underwriting premiums for the quarter [16] - The financial segment's revenues were $162 million, up 16% year-over-year, although adjusted operating income decreased by 23% due to prior year favorable loss development [20] Company Strategy and Development Direction - The company is focused on improving its core insurance business by exiting underperforming segments, making leadership changes, and enhancing accountability [2][4] - A new organizational structure has been implemented to streamline operations and improve profitability, with a focus on distinct P&L responsibilities for each business unit [24][25] - The company aims to reinvest in existing businesses and expand into new markets, particularly in industrial and consumer sectors, while maintaining a conservative approach to capital allocation [5][6] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ongoing improvements in insurance profitability and the effectiveness of recent strategic actions [3][4] - The company is optimistic about its growth potential in various segments, particularly in international operations and niche markets [32] - Management acknowledged the challenges in the current economic environment but emphasized the importance of maintaining a strong focus on underwriting performance and expense management [49][50] Other Important Information - The company has returned approximately $1.9 billion to shareholders through share repurchases since the end of 2020, reducing the share count from 13.8 million to 12.6 million [6] - The company has committed to enhancing financial disclosures to provide better insights into its operations and capital allocation [7][9] Q&A Session Questions and Answers Question: Regarding the expense ratio at 36% and technology spending - Management acknowledged the current expense ratio and indicated that while they are focused on reducing it, investments in technology and profitable growth areas may temporarily increase the ratio [39][41] Question: Insights on gross written premium growth and successes in programs and solutions - Management highlighted that the growth in gross written premiums was strong at 11%, with specific successes noted in casualty and professional lines, while being selective in risk appetite [46][48] Question: Discussion on capital management and buyback strategies - Management confirmed that share repurchases remain the primary capital allocation strategy, with a focus on being price-sensitive and rational in their approach [62][68] Question: Comparison of international versus U.S. combined ratio opportunities - Management indicated that while there are attractive opportunities in both markets, the international segment has benefited from a focus on small and micro businesses, leading to lower loss ratios [70][74]
Cincinnati Financial Q3 Earnings and Revenues Top, Premiums Rise Y/Y
ZACKS· 2025-10-28 18:31
Core Insights - Cincinnati Financial Corporation (CINF) reported a third-quarter 2025 operating income of $2.85 per share, exceeding the Zacks Consensus Estimate by 41.8% and reflecting a year-over-year increase of 100.7% [1][10] - The company's total operating revenues reached $2.9 billion, marking a 12.1% year-over-year improvement, driven by higher earned premiums and investment income [2][10] Operational Update - Total operating revenues improved by 12.1% year over year to $2.9 billion, surpassing the consensus mark by 0.8% [2] - Net written premiums increased by 9% year over year to $2.5 billion, supported by premium growth initiatives and price increases [2] - Investment income, net of expenses, rose by 14% year over year to $295 million, exceeding estimates [3] - Total benefits and expenses increased by 14.5% year over year to $2.3 billion, primarily due to higher underwriting and insurance expenses [4] Underwriting Performance - Underwriting income in the property & casualty (P&C) insurance business surged to $293 million, nearly five times the amount from the previous year, with a combined ratio improvement of 920 basis points to 88.2 [5][10] - Commercial Lines Insurance generated total revenues of $1.2 billion, an 8% increase year over year, with underwriting income rising nearly 37% [6] - Personal Lines Insurance revenues increased by 23% year over year to $839 million, with an underwriting profit of $99 million compared to a loss in the prior year [7] - Excess and Surplus Lines Insurance revenues grew by 11% year over year to $157 million, with underwriting profit jumping 138% [8] - Life Insurance revenues were reported at $135 million, a 5% increase year over year, exceeding estimates [9] Financial Update - As of September 30, 2025, total assets were valued at $40.6 billion, up 11.1% from the end of 2024 [12] - Total debt remained unchanged at $815 million, with a debt-to-capital ratio of 5%, improving by 50 basis points from the end of 2024 [12] - Book value per share increased by 12% to $98.76 as of September 30, 2025 [12]
Cincinnati Financial(CINF) - 2025 Q3 - Earnings Call Transcript
2025-10-28 16:02
Financial Data and Key Metrics Changes - Net income for Q3 2025 was $1.1 billion, including $675 million after-tax from the increase in fair value of equity securities [5] - Non-GAAP operating income for Q3 2025 was $449 million, more than doubling from the previous year [5] - The property casualty combined ratio improved to 88.2%, a 9.2 percentage point improvement year-over-year [5][6] - The accident year 2025 combined ratio before catastrophe losses improved by 2.1 percentage points compared to accident year 2024 [6] Business Line Data and Key Metrics Changes - Consolidated property casualty net written premiums grew by 9% in Q3 2025 [7] - Commercial lines net written premiums increased by 5% with a combined ratio of 91.1%, improving by 1.9 percentage points [8] - Personal lines net written premiums grew by 14%, with a combined ratio of 88.2%, improving by 22.1 percentage points [8] - Excess and surplus lines saw an 11% increase in net written premiums with a combined ratio of 89.8%, improving by 5.5 percentage points [8] Market Data and Key Metrics Changes - Cincinnati RE's net written premiums decreased by 2% due to changing conditions in the property market, with a combined ratio of 80.8% [9] - Cincinnati Global's combined ratio was 61.2%, with premium growth of 6% [9] - Life insurance subsidiary reported a 40% net income growth, with term life insurance earned premiums growing by 5% [9] Company Strategy and Development Direction - The company remains confident in its long-term strategy and has seen strong investment income growth due to portfolio rebalancing [5] - The insurer's financial strength ratings were upgraded to AA- by Fitch Ratings, reflecting a decade of profitability and growth [16] - The company aims to continue building strong relationships with agents and policyholders while adapting to evolving market needs [16] Management's Comments on Operating Environment and Future Outlook - Management noted that while growth has slowed, the company is still performing well and remains profitable in commercial auto [20][21] - The company is focused on maintaining a rational and stable competitive environment despite pressures from legal system abuse and social inflation [59] - Management expressed confidence in the underwriting and pricing strategies, emphasizing a long-term view on profitability [60] Other Important Information - The company paid $134 million in dividends during Q3 2025 and repurchased approximately 404,000 shares [14] - The book value reached a record high of $98.76 per share, with $15.4 billion of GAAP consolidated shareholders' equity [15] Q&A Session Summary Question: Insights on commercial auto performance and prior year development - Management discussed favorable development across all lines, with commercial auto showing profitability despite some prior year development concerns [20][21][24] Question: General liability performance in light of industry issues - Management acknowledged pressures from legal system abuse but maintained confidence in their consistent underwriting processes [31][32] Question: New business trends and competitive pricing - Management reported strong new business numbers across all segments, emphasizing a focus on pricing and underwriting strategies [38][42] Question: Catastrophe reinsurance strategy for 2026 - Management confirmed a consistent approach to purchasing property CAT cover for balance sheet protection, with no changes anticipated [77][78]
Here's What Key Metrics Tell Us About Cincinnati Financial (CINF) Q3 Earnings
ZACKS· 2025-10-27 23:31
Core Insights - Cincinnati Financial reported a revenue of $2.87 billion for the quarter ended September 2025, marking a 12.1% increase year-over-year, with an EPS of $2.85 compared to $1.42 in the same quarter last year, exceeding the Zacks Consensus Estimate of $2.85 billion by +0.79% and delivering an EPS surprise of +41.79% [1] Financial Performance Metrics - The combined ratio for Commercial Lines Insurance was 91.1%, better than the five-analyst average estimate of 94.8% [4] - The combined ratio for Excess and Surplus Lines Insurance was 89.8%, compared to the average estimate of 91.7% [4] - The combined ratio for Personal Lines Insurance was 88.2%, significantly lower than the estimated 101.3% [4] - Loss and loss expenses for Commercial Lines Insurance were reported at 60.8%, below the average estimate of 64.5% [4] Revenue Breakdown - Earned premiums for Excess and Surplus Lines Insurance were $174 million, slightly below the average estimate of $175.85 million, representing a year-over-year increase of +10.8% [4] - Total revenues for Excess and Surplus Lines Insurance were $175 million, compared to the estimated $176.45 million, reflecting an +11.5% change year-over-year [4] - Earned premiums for Property Casualty Insurance were $2.48 billion, slightly above the average estimate of $2.47 billion, with a +12% year-over-year change [4] - Earned premiums for Personal Lines Insurance reached $838 million, exceeding the average estimate of $815.42 million, representing a +23.6% increase year-over-year [4] - Earned premiums for the Life Insurance Subsidiary were $83 million, slightly above the average estimate of $82.5 million, with a +3.8% year-over-year change [4] - Earned premiums for Commercial Lines Insurance were $1.23 billion, slightly below the average estimate of $1.24 billion, reflecting an +8.1% year-over-year change [4] - Total earned premiums amounted to $2.57 billion, exceeding the average estimate of $2.55 billion, with an +11.8% year-over-year change [4] - Fee revenues for Property Casualty Insurance were reported at $4 million, significantly above the average estimate of $2.8 million, representing a +33.3% year-over-year increase [4]
Selective Insurance Group (SGZ.CL) 2025 Conference Transcript
2025-09-03 18:37
Summary of Selective Insurance Group (SGZ.CL) 2025 Conference Call Company Overview - **Company**: Selective Insurance Group - **Date of Conference**: September 03, 2025 Key Points Industry Insights - The insurance industry is experiencing higher paid emergence in recent accident years, particularly in commercial auto and general liability lines [2][3] - Selective Insurance has adopted a conservative approach to reserving, especially in workers' compensation, due to observed flattening frequency trends [14][15] - The company is addressing social inflationary trends impacting claims severity across its portfolio [8][30] Financial Performance - The underlying combined ratio in personal lines is reported at 82%, indicating improved profitability [50] - Year-to-date return on equity (ROE) stands at 12.3%, with a target combined ratio of 89% [35] - The company has seen a significant shift in its personal lines portfolio towards the mass affluent market, with average home values for new business around $1,000,000 [48] Reserving Philosophy - Selective Insurance emphasizes a proactive reserving philosophy, reacting quickly to adverse developments in recent accident years [20][34] - The company has increased its expected loss ratios for general liability, positioning itself better for future years [7][11] - The management believes that the current reserving practices are sound, despite market concerns [29][37] Capital Management - The company plans to return 20-25% of its earnings over time through dividends and stock buybacks, having repurchased $19.4 million in stock in the first quarter of 2025 [26][28] - Selective Insurance is cautious about making economically inefficient decisions to appease market concerns regarding reserves [29] E&S Segment Growth - The Excess and Surplus (E&S) segment has been successful, with a shift towards more property opportunities [39] - The company is expanding its non-admitted E&S products to retail distribution partners, aiming for profitable growth [40][41] Technology and AI Implementation - Selective Insurance is investing in technology to enhance agent and customer experiences, improve operational efficiency, and leverage AI for better decision-making [77][78] - The company has numerous active AI use cases and is focused on continuous improvement in data utilization [80][81] Market Positioning - The company is strategically positioned to capitalize on the mass affluent market, with plans to expand its footprint in jurisdictions not currently served [52] - Selective Insurance is focused on maintaining strong margins while navigating the challenges posed by inflation and market dynamics [54][55] Conclusion - Selective Insurance Group is navigating a complex insurance landscape with a focus on proactive reserving, capital management, and technology investments to drive future growth and profitability [85]
The Hanover Insurance (THG) - 2025 Q2 - Earnings Call Transcript
2025-07-31 15:02
Financial Data and Key Metrics Changes - Operating return on equity (ROE) reached 18.7%, a record for the second quarter [10] - Operating earnings were $4.35 per diluted share, with earnings growth of approximately 25% on an ex-cat basis [10] - The overall combined ratio improved by approximately seven points year-over-year, while the ex-cat combined ratio improved by three points [10][24] - Net investment income increased by 16.7% to $105.5 million [25][37] - Book value increased by 6% sequentially and 13.2% year-to-date [38] Business Line Data and Key Metrics Changes - Personal lines achieved a strong current accident year ex-cat combined ratio of 84.8%, reflecting a 5.4-point improvement from the prior year [27] - Core Commercial delivered a combined ratio of 93%, with a combined ratio excluding catastrophes of 88.9% [32] - Specialty segment net written premium growth was 4.6%, with a mid-80s combined ratio [17] - Personal lines growth was 3.7%, with double-digit growth in targeted diversification states [31] Market Data and Key Metrics Changes - The market environment is characterized by significant variability across insurance product lines, with rising competition in property and building pricing pressures in liability [9] - The company is experiencing favorable conditions in the lower mid-market and smaller size account space, particularly in the Specialty segment [18] Company Strategy and Development Direction - The company is focused on a specialized and diversified portfolio of products through a select distribution model targeting top independent agents [8] - Investments in data, analytics, and technology are being made to enhance operational efficiency and scalability [19][20] - The company aims to maintain significant price increases in response to higher severity and unpredictable nature of catastrophe losses [12] Management's Comments on Operating Environment and Future Outlook - Management expressed a positive business outlook, with widespread profitability and target level returns across most segments [9] - The company is well-positioned to capitalize on emerging opportunities and continue delivering high-quality results [10] - Management remains cautious about potential impacts from tariffs and is actively monitoring market conditions [13] Other Important Information - The company completed a successful renewal of its property treaties, reflecting effective property and catastrophe management initiatives [35] - The third quarter catastrophe load is expected to be 6.8%, with ongoing efforts to improve the portfolio's risk profile [39] Q&A Session Summary Question: Specialty segment and decelerating rate environment - Management highlighted the resilience of pricing and ongoing profitability in the Specialty segment, emphasizing differentiation in lower middle market and small business [42][44] Question: Commercial auto charge and trends - Management noted that commercial auto is a relatively small line, with increased reserves being prudent rather than indicative of a larger trend [46][47] Question: Catastrophe load guidance for Q3 - The expected catastrophe load of 6.8% reflects improvements in both personal and commercial lines, with ongoing efforts to manage risk [52][53] Question: Competitive environment in commercial lines - Management discussed the diversification of the portfolio as a strength, with expectations for continued resilience in small commercial despite competitive pressures [54][56] Question: Investment income guidance - Management expressed confidence in the investment income outlook, driven by strong cash flows and favorable reinvestment rates [59][61] Question: Distribution strategy in personal lines - Management is focused on diversifying the business across existing states rather than rapidly expanding into new ones, while adding agents to enhance growth [67][68] Question: Technology and operational efficiency - Management emphasized the importance of targeted tech-driven investments to enhance operating models and efficiency, positioning the company for scalable growth [70][74]