Financial Data and Key Metrics Changes - Group revenues increased by 3.8% to $6.9 billion, with organic revenue growth of 2.6% [6] - Adjusted operating profit rose by 5.4% to just over $1 billion, resulting in a group adjusted operating profit margin of 15.5%, a 30 basis point increase year-on-year [6] - Free cash flow grew by 24.5% to $615 million, with a free cash flow conversion rate of 98% [8][20] - Adjusted basic EPS increased by 2.4% to $0.2591 [7] Business Line Data and Key Metrics Changes - North America revenue grew by 3.2% to $4.3 billion, with organic growth of 2.3% [9] - Pest Control Services saw a 1.1% increase, while Business Services grew by 8.9% [9] - International business revenue grew by 4.8% to $2.6 billion, with organic revenue up 3% [17] Market Data and Key Metrics Changes - The global pest control market expanded from $15.4 billion a decade ago to an estimated $29 billion in 2025, representing a 6.6% compound annual growth rate [27] - The market forecast for growth in the pest control industry remains healthy, with a projected 6.2% CAGR through to 2035 [27] Company Strategy and Development Direction - The company plans to expand its multi-brand strategy, deploying around 30 regional and local brands instead of the previously indicated 9 [4] - Focus on creating a unified field operation and enhancing local presence through the rollout of small local branches [4][41] - Emphasis on leveraging technology and AI to optimize marketing and operational efficiency [48] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the revised North America strategy, noting improvements in growth in the second half of the year [25] - The company is optimistic about achieving a North America margin above 20% by 2027 [26] - Management acknowledged challenges from extreme weather in early 2026 but remains confident in meeting market expectations [26] Other Important Information - The company completed 12 bolt-on acquisitions in North America, with combined revenues of approximately $27 million prior to purchase [10] - The termite provision increased by $201 million, reflecting ongoing litigation claims and inflation in related costs [19] - The board recommended a full-year dividend of $0.1239 per share, an increase of 3% [9] Q&A Session Summary Question: How does the company balance the cost of expanding branches and maintaining visibility? - Management indicated that the new Branch 360 system will enhance visibility and control across branches, mitigating risks associated with independence [54][55] Question: What are the expectations for termite costs and one-off integration costs in the coming years? - Management expects termite cash costs to remain around $95 million in 2026, with ongoing efforts to resolve claims quickly [57][58] Question: Can you provide insights on the door-to-door pilot program and its contribution to sales? - The door-to-door program was a modest contributor to revenue, with plans to expand from 25 to 40 territories in 2026 [64][65] Question: What are the drivers behind the strong growth in Business Services? - Business Services benefited from a strong finish in the distribution business and new account wins, although growth rates may not be as high in 2026 [66][68] Question: What criteria were used for rebranding retiring brands? - The decision to retire 50 smaller brands was based on their limited economic footprint and brand equity, with plans to phase them out gradually [73][74] Question: What feedback has been received regarding the new pay plans for technicians? - Management noted that the new pay plan is designed to be pragmatic, allowing existing technicians to choose between the new plan or their current one, with no significant additional costs expected [75][76]

Financial Performance - Group revenue reached £5.587 billion, a 3.9% increase at constant exchange rates (CER), with organic revenue growth of 2.8%[11] - Adjusted profit before tax (PBT) was £703 million at actual exchange rates (AER)[11] - Free cash flow was £410 million, representing an 80% adjusted free cash flow conversion rate[11, 23] - The company is targeting a post-integration North American margin of over 20%[29] Regional Performance - North America revenue was £3.347 billion, up 1.3%, with organic revenue growth of 1.5%[10, 24] - International revenue (excluding North America and France Workwear) was £2.0 billion, up 8.3%[10, 11] - Pest Control organic growth was 5.3%[11] North America Integration and Strategy - The company is working to complete the Terminix integration by the end of 2026[17, 65, 85] - Full branch integration is scheduled to restart in early H2, with a target completion by the end of 2026[17] - The company plans to exceed 500 branches, including new satellite branches, in North America[17, 82, 88] - The company is retaining 9 regional brands as part of a multi-brand strategy[17] Customer and Colleague Retention - Group colleague retention was 86.6%, a 2.4% increase compared to 2023[11, 98] - Group customer retention was 82.8%, a 0.5% increase compared to 2023[11, 98] - North America customer retention improved to 80.1% in 2024, with over 81% in Q4[11, 27, 71] Pest Control Business - Pest Control revenue grew by 2.9% to £4.4 billion, with 2.5% organic growth[35] - The company has installed 500,000 PestConnect units[11, 35, 103]