Summary of Western Union's 2025 Investor Day Company Overview - **Company**: Western Union - **Event**: 2025 Investor Day - **Duration**: Presentation included insights from various members of the management team regarding the company's strategy and future direction [1][2] Key Industry Insights - **Industry**: Money transfer and financial services - **Focus**: Transitioning from traditional remittance services to a broader digital-first financial services model [6][12] Core Points and Arguments 1. **Strategic Vision**: The company is undergoing a transformation termed "Beyond," which aims to expand its offerings beyond cash-to-cash remittances to a digital-first approach [6][7][10] 2. **Market Competitiveness**: Western Union claims to be market competitive in over 70% of its global corridors, a significant improvement from three years ago when it struggled with pricing [8][9] 3. **Digital Transformation**: The company has invested heavily in digital platforms, aiming to enhance customer experience and streamline operations, resulting in a 17% year-over-year improvement in new customer approval rates in North America [29][30] 4. **Retail Strategy**: The retail network remains a strategic asset, with over 360,000 locations globally, driving significant brand visibility and customer acquisition [60][61] 5. **Financial Performance**: The company has maintained stable adjusted earnings per share while repositioning itself competitively, with a focus on driving top-line revenue growth [9][20] 6. **Acquisition of Intermex**: This acquisition is expected to enhance Western Union's retail transformation and strengthen its position in the US-Latin America corridor [23][38] Additional Important Insights - **Customer-Centric Approach**: The company emphasizes a culture focused on customer needs, aiming to create products and experiences that delight customers [10][11] - **Operational Efficiency**: Significant improvements in operational efficiency have been achieved, including a 40% reduction in customer calls and a 50% reduction in agent service calls since 2022 [20][21] - **Capital Return**: Western Union has returned approximately $1 billion in dividends and repurchased nearly $900 million in stock over the past three years, demonstrating a commitment to shareholder value [22] - **Future Growth**: The company aims to grow its digital business by $500 million over the next three years, focusing on under-penetrated corridors and high-growth customer segments [39][42] Conclusion Western Union is positioning itself as a leader in the evolving financial services landscape by leveraging its extensive retail network, enhancing its digital capabilities, and focusing on customer satisfaction. The strategic initiatives discussed during the Investor Day highlight the company's commitment to growth and innovation in the money transfer industry.

November 6, 2025 ©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Welcome Tom Hadley Vice President of Investor Relations and Corporate Development 2 ©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Agenda Strategic Update Devin McGranahan 02 Digital First Bob Rupczynski 03 Retail Enabled Giovanni Angelini & Massimiliano Alvisini 01 04 Beyond Remittances Sofia Graniello 05 Powered By Next Generation Payments Ben Hawksworth 06 ...

Group 1 - Visa Inc. has shown significant growth over the past decade, with a compound annual earnings growth of 16% [1] - The company has a current market capitalization of nearly $700 billion and is expected to achieve a 14% growth this year [1] - Despite concerns about new payment platforms, they have not significantly impacted the major credit card networks like Visa [1] Group 2 - Visa is recognized as a payment technology company that processes digital transactions and offers various types of cards [2] - There is a belief that certain AI stocks may present greater upside potential and lower downside risk compared to Visa [2]

Financial Data and Key Metrics Changes - The company reported GAAP revenue of $1,033 million for the third quarter, with adjusted revenue down 1% year-over-year, excluding Iraq [7][32] - Adjusted earnings per share (EPS) increased to $0.47 from $0.46 in the prior year, benefiting from cost management and fewer shares outstanding [9][33] - Adjusted operating margins improved to 20%, up from 19% in the prior year, primarily due to cost discipline [32] Business Line Data and Key Metrics Changes - Consumer Services adjusted revenue surged by 49%, driven by the travel money business and the acquisition of Eurochange [9][33] - The branded digital business saw a 12% increase in transactions and a 6% rise in adjusted revenue, marking eight consecutive quarters of revenue growth [8][37] - Consumer money transfer transactions declined by 2.5% year-over-year, with a 3% decline overall, attributed to U.S. immigration policies [7][35] Market Data and Key Metrics Changes - The retail business in North America faced challenges, particularly in the U.S. to Mexico corridor, while Europe experienced mid-single-digit transaction and revenue growth [4][8] - Transaction growth was positive in corridors like Brazil, India, and Vietnam, but flat to slightly negative in others such as the Philippines and Colombia [12][13] - The company noted improvements in transaction growth from lows in June, particularly in the U.S. to Mexico corridor [13][46] Company Strategy and Development Direction - The company aims to enhance its customer-centric approach and expand its retail model in the U.S., with the acquisition of Intermex expected to accelerate this strategy [6][9] - A focus on digital transformation is evident, with over 40% of principal moved through digital channels and a growing digital wallet strategy [17][19] - The company is exploring opportunities in digital assets, including stablecoin solutions, to enhance efficiency and customer experience [25][28] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about long-term business prospects, anticipating stabilization in migration patterns and continued revenue growth [6][14] - The macroeconomic environment remains stable, with declining inflation rates and strong GDP outlooks, which are expected to improve further with interest rate cuts [10][14] - Management acknowledged the impact of recent policy changes on customer behavior but remains confident in the resilience of their customer base [11][12] Other Important Information - The company generated over $400 million in operating cash flow year-to-date, with a strong balance sheet showing cash and cash equivalents of approximately $1 billion [39] - The company returned over $120 million to shareholders through dividends and share repurchases in the third quarter [40] - The 2025 outlook includes adjusted revenue guidance of $4.35 billion to $4.135 billion, with expectations for adjusted EPS in the range of $1.65 to $1.75 [41][42] Q&A Session Summary Question: Recent trends in retail and Americas segment - Management noted improvements from mid-summer lows, particularly in Mexico, with some corridors showing stabilization [47][48] Question: Visibility on travel money growth - The travel money business is expected to grow significantly, with strong management and expansion plans in place [49][50] Question: Trends in LACA and North America - Management observed overall market stability and easier comparisons in the latter part of the year, contributing to improved trends [62][64] Question: Digital transaction growth vs. revenue growth - The acceleration in transactions was primarily due to partnerships in the Middle East, which typically have lower revenue per transaction [66][67] Question: Future of digital penetration - Management expects digital penetration to continue growing, with opportunities for acceleration in specific corridors [75][78] Question: Contribution from Eurochange - The Eurochange acquisition contributed nearly half of the overall growth in Consumer Services this quarter [119]

Core Insights - Investing in stocks based on valuation metrics, particularly the price-to-earnings (P/E) and price-to-sales (P/S) ratios, is a strategic approach to identify potential investment opportunities [1][3] - The P/S ratio is especially useful for evaluating unprofitable companies or those in early growth stages, as it reflects the value of revenue generated [3][4] Group 1: Price-to-Sales Ratio - A P/S ratio below 1 indicates that investors are paying less than a dollar for each dollar of revenue, making it a favorable investment [4] - The P/S ratio is preferred over the P/E ratio because sales figures are less susceptible to manipulation compared to earnings [5] - A company with high debt and a low P/S ratio may not be an ideal investment due to potential future financial obligations [5][6] Group 2: Screening Parameters - Companies should have a P/S ratio less than the median for their industry, a low P/E ratio, and a price above $5 to qualify as attractive investments [7][8] - Additional metrics such as Price/Book and Debt/Equity ratios should also be analyzed to ensure a comprehensive evaluation [6] Group 3: Company Highlights - JAKKS Pacific (JAKK) has a strong focus on innovation and partnerships, benefiting from acquisitions and a solid international presence, currently holding a Zacks Rank 2 and a Value Score of A [10][11] - Green Dot (GDOT) is positioned for growth with a strong balance sheet and partnerships with major companies like Walmart, also holding a Zacks Rank 2 and a Value Score of B [12][13] - Signet Jewelers (SIG) demonstrates strength in inventory management and strategic restructuring, leading to improved financial performance, currently holding a Value Score of A and a Zacks Rank 2 [14][15] - Gibraltar Industries (ROCK) focuses on operational improvements and has a solid growth outlook due to high demand in its Residential segment, currently holding a Value Score of B and a Zacks Rank 2 [16][17] - PCB Bancorp (PCB) is strategically expanding its services and optimizing its branch network, positioning itself for sustained growth, currently holding a Value Score of B and a Zacks Rank 2 [18][19]

Core Insights - Investing in stocks based on valuation metrics, particularly the price-to-earnings (P/E) and price-to-sales (P/S) ratios, is a strategic approach to identify potential investment opportunities [1][3] - The P/S ratio is especially useful for evaluating unprofitable companies or those in early growth stages, as it reflects the value of revenue generated [3][9] Price-to-Sales Ratio - A P/S ratio below 1 indicates that investors are paying less than a dollar for each dollar of revenue, making it a favorable investment [4] - The P/S ratio is preferred over the P/E ratio because sales figures are less susceptible to manipulation compared to earnings [5] - It is important to analyze the P/S ratio in conjunction with other financial metrics such as P/E, price-to-book, and debt-to-equity ratios before making investment decisions [6] Screening Parameters - Companies with a P/S ratio less than the median for their industry are considered better investments [7] - Additional screening parameters include a P/E ratio below the industry median, a price-to-book ratio below the industry median, and a debt-to-equity ratio below the industry median [8] Company Highlights - **JAKKS Pacific (JAKK)**: A multi-brand company benefiting from acquisitions and a strong international presence, focusing on online retailing and digital experiences. It has a Zacks Rank of 1 and a Value Score of A [10][11] - **Green Dot (GDOT)**: A leader in prepaid cards and Banking-as-a-Service, with a strong balance sheet and low debt. It has a Zacks Rank of 1 and a Value Score of A [12][13] - **Signet Jewelers (SIG)**: A leading retailer of diamond jewelry, demonstrating strength in bridal and fashion segments, with effective inventory management and cost-saving initiatives. It has a Zacks Rank of 2 and a Value Score of A [14][15] - **Gibraltar Industries (ROCK)**: Focused on operational improvements and benefiting from high demand in agricultural facilities. It has a Zacks Rank of 2 and a Value Score of A [16][17] - **Pfizer (PFE)**: A major pharmaceutical company expecting growth in non-COVID operational revenue driven by new product launches and acquisitions. It has a Zacks Rank of 2 and a Value Score of A [18][19]

Financial Data and Key Metrics Changes - The company reported a 10% increase in net sales for the first quarter, driven by strong performance in debit and credit cards as well as prepaid solutions [14][16] - Adjusted EBITDA declined by 8% compared to the previous year, primarily due to negative sales mix and increased production costs [8][18] - Gross profit margin decreased from 37.1% in the prior year quarter to 33.2% due to operational inefficiencies and increased production costs [17] Business Line Data and Key Metrics Changes - Both debit and credit segments experienced a 10% increase in sales, with growth led by contactless cards and eco-focused cards [7][16] - Prepaid segment growth was driven by demand for higher-priced fraud prevention packaging solutions in healthcare payment solutions [17] - Income from operations for the debit and credit segment decreased by 5%, while prepaid segment income from operations decreased by 9% due to lower gross margins [18] Market Data and Key Metrics Changes - The U.S. cards in circulation increased at a 9% CAGR over the past three years, indicating a healthy demand in the market [21] - Despite economic uncertainties, large bank issuers reported strong account growth, aligning with the company's observed customer demand [22] Company Strategy and Development Direction - The acquisition of AeroEye Solutions aims to diversify the business and enhance market share by providing innovative payment card solutions [6][10] - The company focuses on innovation and diversification to expand addressable markets and enhance customer service [10] - The strategy includes balancing long-term investments with managing spending to improve margins throughout 2025 [9] Management's Comments on Operating Environment and Future Outlook - Management affirmed a 2025 organic outlook for mid- to high single-digit growth for net sales and adjusted EBITDA, despite market uncertainties [9][22] - The company is making changes in sourcing to mitigate tariff impacts, projecting incremental costs of approximately $2 million [23] - Management remains optimistic about customer demand and the potential for revenue and cost synergies from the AeroEye acquisition [12][13] Other Important Information - The company generated $5.6 million in cash from operating activities in the first quarter, with free cash flow slightly positive at $300,000 [19] - The purchase price for AeroEye was $45.55 million, funded through cash and borrowings from the revolving credit facility [26] Q&A Session Summary Question: Can you provide more details on AeroEye's market position and customer overlap? - AeroEye services a smaller, more nimble card program market, catering to fintechs and unique solutions that CPI does not currently offer [34] Question: What is the expected timeline for AeroEye's EBITDA margins to align with CPI's? - Margins may be impacted in 2025 due to integration costs, but there is a belief that they can be brought closer to CPI's margins over time [36][37] Question: How was the acquisition financed and what is the balance sheet impact? - The acquisition was financed with approximately $35 million drawn from the revolver and over $30 million in cash on hand [41] Question: What is the current pricing environment and its impact on gross margins? - The pricing environment is competitive, with a mix of products affecting gross margins, which are expected to improve in the second half of the year [46][50] Question: What are the startup costs associated with the new Indiana facility? - There are overlapping costs as both facilities are operated during the transition, with expectations for these costs to taper off over time [56][58]