The Hartford Insurance Group (NYSE:HIG) 2026 Conference February 10, 2026 08:50 AM ET Company ParticipantsBeth Bombara - CFOChristopher Swift - Chairman and CEOConference Call ParticipantsNone - AnalystNoneHere at the Bank of America U.S. Financial Services Conference. This session is Hartford Insurance. We're really blessed to have Christopher Swift, CEO, and Beth Bombara, CFO, here to talk to us about the company. I wanted to make an observation, you know, that we've seen this decoupling of the markets wi ...

Financial Data and Key Metrics Changes - The Hartford reported Core Earnings of $3.8 billion for 2025, with a Core Earnings ROE of 19.4% [5][16] - Core earnings for Q4 2025 were $1.1 billion, or $4.06 per diluted share [16] - The business insurance segment achieved written premium growth of 7% with an underlying combined ratio of 88.1 [16] - The overall expense ratio for business insurance increased to 31.8, up 1 point from the prior year [17] Business Line Data and Key Metrics Changes - Business insurance delivered robust top-line growth of 8%, with small business written premium of $6 billion and an underlying combined ratio of 88.9 [4][9] - Personal insurance core earnings were $214 million, with an underlying combined ratio of 84.3, reflecting a 5.9 point improvement [18] - Employee benefits reported a Core Earnings margin of 7.6%, driven by strong group life and disability performance [22] Market Data and Key Metrics Changes - Business insurance renewal written pricing, excluding workers' compensation, was 6.1% for the quarter [10] - The property pricing continued to moderate, while casualty lines remained firm and above loss trend [11] - The investment portfolio generated net investment income of $832 million, a 17% increase from Q4 2024 [24] Company Strategy and Development Direction - The Hartford is focused on innovation and technology, with investments in AI to enhance underwriting and claims processes [7][8] - The company aims to sustain industry-leading ROEs through disciplined underwriting and risk selection, particularly in the SME segment [11][15] - The strategy includes expanding market share in personal insurance and employee benefits while maintaining profitability [13][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ability to sustain favorable renewal premium changes in small business due to strong market positioning and relationships with agents [30][32] - The company anticipates continued growth in the employee benefits segment, supported by investments in technology and new product offerings [22][63] - Management remains optimistic about the overall economic conditions and the potential for growth in 2026 [77] Other Important Information - The Hartford's catastrophe exposure is actively managed through disciplined underwriting and a robust reinsurance program [21][22] - The company plans to increase quarterly share repurchases to $450 million, subject to market conditions [25] Q&A Session Summary Question: How long can favorable renewal premium changes in small business be sustained? - Management believes the small business segment can continue to grow at healthy levels due to strong market differentiation and agent relationships [30][32] Question: What is the outlook for the Prevail platform? - The Prevail platform is expected to grow significantly, with plans to expand into 30 states by early 2027, enhancing market competitiveness [35][38] Question: What is the rationale behind the increase in dividends versus share buybacks? - The increase in dividends is balanced with share buyback levels to maintain flexibility and support long-term capital strategies [41][42] Question: How does the company view the impact of AI on the workforce? - Management sees potential for increased startup activity and small business formation, positioning The Hartford as a net winner in the evolving landscape [81] Question: What is the expected impact of Winter Storm Fern? - Management considers it a manageable event with minimal impact on claims activity compared to previous storms [84][86]

Financial Data and Key Metrics Changes - The Hartford reported Core Earnings of $3.8 billion for 2025, with a Core Earnings ROE of 19.4% [5][15] - Core earnings for Q4 2025 were $1.1 billion, or $4.06 per diluted share [15] - The business insurance segment achieved written premium growth of 7% with an underlying combined ratio of 88.1 [15] - The overall expense ratio for business insurance increased to 31.8, up 1 point from the prior year [16] Business Line Data and Key Metrics Changes - Business insurance delivered top-line growth of 8%, with small business written premium of $6 billion and an underlying combined ratio of 88.9 [4][8] - Personal insurance core earnings were $214 million, with an underlying combined ratio of 84.3, improving by 5.9 points [17] - Employee benefits reported a Core Earnings margin of 8.2%, driven by strong life and disability results [4][12] Market Data and Key Metrics Changes - Business insurance renewal written pricing, excluding workers' compensation, was 6.1% for the quarter [10] - The Hartford's small business segment was ranked number one for digital capabilities by Keynova Group, with a double-digit lead in all categories [8] - The investment portfolio generated net investment income of $832 million, a 17% increase from Q4 2024 [22] Company Strategy and Development Direction - The Hartford is focusing on technology and innovation, with a multi-year journey towards an AI-first mindset [6] - The company aims to sustain industry-leading ROEs through disciplined underwriting and risk selection, particularly in the SME segment [10][14] - The Hartford is expanding its presence in the under 500 lives segment within employee benefits, with a focus on enhancing product offerings [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to capture additional market share while maintaining strong profitability in small business [8] - The company anticipates continued growth in personal insurance, particularly in the agency channel, while facing challenges in the direct channel [11] - Management remains optimistic about the economic outlook and the potential for growth in 2026, despite some pressures in the property market [44][74] Other Important Information - The Hartford completed its A&E reserve study, resulting in an increase in reserves of $165 million, primarily for asbestos and environmental claims [18] - The company renewed its catastrophe cover with favorable terms, enhancing capital strength and supporting growth in property underwriting [20] Q&A Session Summary Question: How long can favorable renewal premium changes in small business be sustained? - Management believes the small business segment can continue to grow at healthy levels due to strong relationships with agents and brokers, and a differentiated market position [28][30] Question: What is the outlook for the Prevail platform? - The Prevail platform is expected to grow significantly, with plans to expand to 30 states by early 2027, focusing on new business in both direct and agency channels [33][36] Question: Why is the buyback pace not increased in line with dividend increases? - Management indicated a balanced approach to share buybacks and dividends, considering overall capital flexibility and market conditions [39][40] Question: What is the outlook for business insurance margins in 2026? - Management refrained from providing specific numbers but emphasized a strong starting position and a disciplined approach to underwriting [42][44] Question: How will technology impact the expense ratio in a soft market? - Management is optimistic about capturing market share and believes that technology investments will lead to improved expense ratios over time [49][50]

Financial Data and Key Metrics Changes - The company reported core earnings of $1.1 billion or $3.78 per diluted share, both records for the company, with a trailing twelve-month core earnings ROE of 18.4% [6][16] - Written premium growth in business insurance was 9%, with an underlying combined ratio of 89.4, while personal insurance had an underlying combined ratio of 90, a 3.7 point improvement over the prior year [6][16] - Employee benefits achieved a core earnings margin of 8.3% [13] Business Line Data and Key Metrics Changes - Business insurance saw written premium growth of 11% in small business, with an underlying combined ratio of 89.8, and 10% growth in middle and large business with an underlying combined ratio of 91.4 [7][16] - Global Specialty reported net written premium growth of 5% with underlying margins in the mid-80s [8][16] - Personal insurance written premium increased by 2%, with homeowners achieving 10% written premium growth and an underlying combined ratio of 74.4 [11][17] Market Data and Key Metrics Changes - The company expects written premium in business insurance to exceed $6 billion in 2025, representing a 10% growth over the prior year [7] - Pricing execution in business insurance renewal written pricing was 7.3% above overall loss trend [9][49] - The auto pricing remained near 11%, while workers compensation pricing was slightly up from the second quarter [10] Company Strategy and Development Direction - The company is focused on leveraging digital capabilities and advanced data science to enhance underwriting expertise and customer relationships [6][15] - The introduction of the Prevail product aims to improve competitive positioning and expand market share in personal insurance [12][42] - The company plans to continue strategic investments and maintain strong capital generation to support growth [14][21] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating a dynamic market cycle and delivering superior returns for shareholders [15] - The company anticipates fourth quarter results to be in a similar range to the third quarter [20] - Management noted that while the competitive environment remains challenging, they are well-positioned to capture additional market share over time [12][66] Other Important Information - The company announced a 15% increase in the common quarterly dividend, reflecting confidence in sustained earnings power [14][21] - S&P and Moody's upgraded the debt and financial strength ratings of the company, highlighting effective risk selection and sophisticated pricing strategies [14] Q&A Session Summary Question: Discussion on workers compensation pricing trends - Management indicated that the workers comp market remains consistent, with slight price increases but no significant changes expected for 2026 [25][26] Question: Insights on underlying loss ratios in business insurance - Management noted that the underlying combined ratio is running at 88.6%, with no changes in workers comp strategies, attributing differences to incentive compensation [29][30] Question: Commentary on new business growth in small and mid-sized segments - Management highlighted strong growth in small business and national accounts, with broad-based performance across various lines [36][37] Question: Impact of pricing competition in the market - Management acknowledged some pressure on pricing, particularly in middle and large business segments, but emphasized disciplined execution [48][49] Question: Technology budget allocation and initiatives - Management shared that the total IT budget is $1.3 billion, with over $500 million allocated for investments in new initiatives and modernization of core platforms [56][58] Question: Retention rates and shopping behavior in personal lines - Management noted that shopping behavior remains elevated, but retention is stable, with initiatives in place to enhance customer experience [64][65] Question: Confidence in capital position and dividend increase - Management expressed that the increase in dividends reflects strong fundamentals and earnings power, with continued opportunities for growth [66][67]