Citizens Financial Group Conference Summary Company Overview - **Company**: Citizens Financial Group (NYSE: CFG) - **Market Cap**: $22 billion - **Total Assets**: $223 billion - **Headquarters**: New England - **Key Management**: President Brendan Coughlin oversees consumer banking, private banking, and wealth management [2][3] Core Strategies and Transformations - **Three-Pronged Strategy**: 1. Best-positioned commercial bank 2. Transformed consumer bank 3. Building a private bank and private wealth franchise [5] - **Consumer Bank Transformation**: - Shifted from a large thrift model to a relationship-based, profitable institution - Segment returns improved from mid to high teens pre-COVID to mid to high 20s, aiming for 30s [6] - Reduced branches from 1,400 to 1,000 through acquisitions and cost pruning, reinvesting in technology [6][8] Deposit and Lending Strategy - **Deposit Quality Improvement**: - Achieved top quartile performance in deposit beta and quality among the top 25 banks in the U.S. [8] - 70% of deposits are consumer-based, with a focus on relationship-driven revenue [8] - **Lending Focus**: - Transitioning to higher yielding, relationship-based lending products, such as HELOCs and credit cards [9] - Non-core loans being phased out to enhance overall loan quality [9] Private Banking and Wealth Management - **Private Bank Launch**: - Hired 150 former First Republic bankers, now expanded to over 500 [10][11] - EPS accretion target exceeded, with returns between 20% and 25% [12] - **Wealth Management Growth**: - Significant growth in fee income, from $50 million to $93.5 million quarterly [19] - Acquired Clarkfeld Advisors to enhance RIA platform, with strong client migration rates [20] Market Position and Competition - **New York Market Entry**: - Acquired HSBC's East Coast locations and Investors Bank, now operating 200 branches in Metro New York [26][27] - Growing market share against both large and smaller banks [29] - **Consumer Health Insights**: - Observing a K-shaped economy with stability in high-end segments and stress in lower segments [30] - Credit quality remains strong, with improving metrics in non-core areas [31][32] Future Initiatives - **Reimagine the Bank Initiative**: - A multi-year program aimed at enhancing operational efficiency and technology integration, including AI deployment [34][36] - Expected costs of $400 million over three years, with negligible short-term impact on earnings [36][37] - **Credit Card Strategy**: - Launched a new suite of credit cards, targeting growth to $3 billion in size [42][44] - **Home Equity Lending**: - Leading in HELOC originations with a strong focus on data-driven underwriting processes [46][47] Key Metrics and Performance - **Return on Equity (ROE)**: - Current ROE in the mid-20s, with expectations to maintain above 20% [12][57] - **Deposit Metrics**: - 42% of deposits in DDA or CWE, with a focus on maintaining a healthy deposit franchise [12][39] Conclusion Citizens Financial Group is strategically positioned for growth through its focus on relationship-based banking, private wealth management, and operational efficiency initiatives. The company is actively enhancing its market presence, particularly in competitive regions like New York, while maintaining strong credit quality and deposit metrics.

Core Viewpoint - Regional bank mergers and acquisitions are increasing, but Citizens Financial Group is not interested in pursuing M&A opportunities, focusing instead on organic growth and internal investments [1][12]. Company Focus and Strategy - Citizens Financial Group, with $222.7 billion in assets, is concentrating on expanding its private banking division and enhancing its presence in markets like New York City [2]. - The bank's CEO emphasized that excess capital would be better utilized for share repurchases rather than acquisitions, with $475 million spent on buybacks in the first three quarters of the year [3]. - The bank reported a net income of $494 million for Q3, a 29% increase year-over-year, with earnings per share of $1.05, surpassing analyst expectations [7]. Financial Performance - Revenues for Q3 reached $2.1 billion, up from $1.9 billion in the same quarter last year [7]. - Fee income rose 18% year-over-year to $630 million, while net interest income increased by 9% to $1.5 billion [9]. - The capital markets business was highlighted as a key growth area, achieving record fees driven by M&A, debt underwriting, and loan syndication [8]. Future Goals and Initiatives - Citizens aims for a return on tangible common equity of 16-18% over the next three years, with the current metric at 11.7% [10]. - The bank is implementing a multiyear expense-cutting program called "Reimagine the Bank," which will leverage AI and technology to improve customer service [10][13]. - Leadership changes are underway, with a focus on refreshing the executive team to drive future growth [14].

Core Insights - Citigroup Inc. reported a third-quarter 2025 adjusted net income per share of $2.24, reflecting a 48.3% increase year-over-year and exceeding the Zacks Consensus Estimate by 17.3% [1][9] - The company's shares rose approximately 1% in pre-market trading following the release of these results [1] Financial Performance - Citigroup's net income on a GAAP basis for the quarter was $3.8 billion, marking a 15.9% increase from the previous year [2] - Revenues, net of interest expenses, increased by 9.3% year-over-year to $22.1 billion, surpassing the Zacks Consensus Estimate by 4.5% [3] - Net interest income (NII) rose 11.8% year-over-year to $14.9 billion, while non-interest revenues increased by 4.4% to $7.2 billion [3] Expense Analysis - Operating expenses rose 8.7% year-over-year to $14.3 billion, driven by increases across nearly all components except for advertising and marketing costs and restructuring expenses [4] Segment Performance - In the Services segment, total revenues were $5.4 billion, up 6.9% year-over-year, primarily due to growth in Treasury and Trade Solutions and Securities Services [5] - The Markets segment saw revenues increase by 15.5% year-over-year to $5.6 billion, driven by growth in Fixed Income and Equity markets [5] - Banking revenues rose 33.5% year-over-year to $2.1 billion, mainly due to growth in Investment Banking and Corporate Lending [6] - U.S. Personal Banking revenues increased by 7.4% to $5.3 billion, supported by growth in Branded Cards and Retail Banking [6] - Wealth segment revenues rose 8.5% year-over-year to $2.2 billion, driven by Citigold and Private Bank businesses [7] - Revenues in the All Other segment declined 15.7% year-over-year to $1.5 billion [7] Balance Sheet Strength - At the end of Q3 2025, Citigroup's deposits rose 1.9% from the prior quarter to $1.38 trillion, while loans increased by 1.2% to $733.9 billion [8] Credit Quality and Capital Position - Total non-accrual loans increased by 69.8% year-over-year to $3.7 billion, with an allowance for credit losses on loans at $19.2 billion, up 4.6% from the prior year [10] - The Common Equity Tier 1 capital ratio was 13.2%, down from 13.71% in Q3 2024, and the supplementary leverage ratio was 5.5%, down from 5.85% [11] Capital Deployment - Citigroup returned $5 billion to shareholders through common share dividends and share repurchases during the reported quarter [12] Strategic Outlook - The company's results indicate positive momentum and improved returns across its five business segments, although rising expenses and a weak capital position are concerns [13] - Ongoing business transformation initiatives, including exits from non-viable segments, are expected to support long-term growth [14]

Financial Performance - Citigroup's Q3 2025 revenues reached $22.1 billion, a 9% increase year-over-year[5] - Net income for Q3 2025 was $3.8 billion, up 16% year-over-year, or $4.5 billion excluding notable items, a 38% increase year-over-year[5] - Earnings per share (EPS) for Q3 2025 were $1.86, a 23% increase year-over-year, or $2.24 excluding notable items, a 48% increase year-over-year[5] - The company returned approximately $6.1 billion to common shareholders through share repurchases and dividends in Q3 2025, including $5.0 billion in share repurchases[5] Business Segment Performance - Services revenues increased by 7% year-over-year to $5.4 billion in Q3 2025[7] - Markets revenues increased by 15% year-over-year to $5.6 billion in Q3 2025[7] - Banking revenues increased by 34% year-over-year to $2.1 billion in Q3 2025[7] - U.S Personal Banking revenues increased by 7% year-over-year to $5.3 billion in Q3 2025[7] Capital and Credit Quality - Citigroup's CET1 Capital Ratio was 13.2%, approximately 110 bps above the regulatory requirement[5] - U.S Credit Cards Loans reached $168 billion in Q3 2025[19]

Core Insights - Citigroup Inc. reported a second-quarter 2025 adjusted net income per share of $1.96, reflecting a 28.9% increase year-over-year and exceeding the Zacks Consensus Estimate by 21.7% [1][10] - The company's shares rose by 1.2% in pre-market trading following the release of these results [1] Financial Performance - Citigroup's net income on a GAAP basis for the quarter was $4.1 billion, marking a 25% increase from the same period last year [2] - Total revenues, net of interest expenses, increased by 8% year-over-year to $21.7 billion, surpassing the Zacks Consensus Estimate by 3.3% [3] - Net interest income (NII) rose 12% year-over-year to $15.2 billion, while non-interest revenues fell by 1% to $6.5 billion [3] Expense and Revenue Breakdown - Operating expenses increased by 2% year-over-year to $13.6 billion, primarily due to higher compensation and benefits expenses [4] - In the Services segment, revenues were $5.1 billion, up 8% year-over-year, driven by growth in Treasury and Trade Solutions [5] - The Markets segment saw a 16% increase in revenues to $5.9 billion, attributed to growth in Fixed Income and Equity markets [5] - Banking revenues rose 18% year-over-year to $1.9 billion, mainly due to growth in investment banking and corporate lending [6] - U.S. Personal Banking revenues increased by 6% to $5.1 billion, while the Wealth segment's revenues rose 20% to $2.2 billion [6] Balance Sheet and Capital Position - At the end of Q2 2025, Citigroup's deposits increased by 3% to $1.36 trillion, and loans also rose by 3% to $725.3 billion [8] - The Common Equity Tier 1 capital ratio was 13.5%, slightly down from 13.59% in the previous year [12] - The supplementary leverage ratio decreased to 5.5% from 5.89% year-over-year [12] Credit Quality and Provisions - Total non-accrual loans surged by 49% year-over-year to $3.4 billion [11] - Provisions for credit losses were $2.9 billion, up 16% from the prior year, while the allowance for credit losses on loans decreased by 5% to $19.1 billion [11] Shareholder Returns - Citigroup returned $3 billion to shareholders through dividends and share repurchases, and increased its dividend by 7.1% to 60 cents per share starting in Q3 2025 [10][13][14] Strategic Outlook - The company is focusing on business transformation initiatives, including exits from non-viable segments and organizational simplification, which are expected to enhance long-term results [15][16]

Core Insights - Citigroup is restructuring by exiting 14 international markets, simplifying management, and focusing on five core businesses: Services, Markets, Banking, Wealth, and U.S. Personal Banking [1][4] - The company reported a 23% increase in trading profits and strong earnings in Services and Wealth segments, despite a 15% rise in credit costs to $2.7 billion due to macroeconomic challenges [2][6] - U.S. Personal Banking achieved a revenue record with net income more than doubling, while the "All Other" segment negatively impacted overall performance due to legacy market wind-downs [1][12] Financial Performance - Citigroup's Services segment generated $4.9 billion in revenue, marking its best Q1 in over a decade, with net interest income growing 5% [6][7] - The Wealth segment saw a 24% revenue increase to $2.1 billion, with net interest income up 30% and non-interest revenue up 16% [8] - U.S. Personal Banking revenue increased 2% to a record $5.2 billion, driven by growth in Branded Cards and Retail Banking, despite a 10% decline in mortgage originations [10][11] Credit Costs and Net Income - Credit costs increased 15% to $2.7 billion, with a notable rise in card portfolio losses and an allowance for credit losses build [2][12] - The "All Other" segment reported a net loss of $870 million, widening from $477 million a year ago, primarily due to consumer losses in Mexico [12][13] - Overall, net income rose significantly in various segments, with the Wealth segment's net income increasing 62% to $284 million [9][11] Strategic Initiatives - Citigroup is investing heavily in digital transformation and modernization, including a partnership with Palantir for client onboarding and AI implementation across workflows [9][10] - The bank aims to shed legacy complexity while enhancing next-generation capabilities, with a focus on maintaining a technology-first approach [5][10] - Despite macroeconomic headwinds, Citigroup reaffirmed its full-year guidance, projecting net interest income of $83-84 billion and expenses just under $53.4 billion [13]