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Kohl's Turnaround Plan Includes More Bling, Broader Sizing—and a New CEO
Investopedia· 2025-11-24 18:40
Core Insights - Kohl's has appointed Michael Bender as the permanent CEO after a successful tenure as interim CEO, focusing on regaining customer loyalty and improving sales performance [2][9] - The company is implementing a strategy that emphasizes private labels, jewelry, and petite sizes to attract long-time customers while also appealing to new audiences [2][9] Financial Performance - Kohl's reported second-quarter results that exceeded expectations and raised its outlook in August, indicating some success in its turnaround strategy [3] - Despite recent gains, Kohl's shares have lost 8% over the past year, although they are up 12% year-to-date and recently increased by 2% [5] Strategic Initiatives - The company is adjusting its merchandise to emphasize value, enhance the in-store experience, and avoid stockouts of popular items [6] - Bender highlighted the importance of expanding fashion and home goods lines, as well as broadening coupon applicability to attract more customers [6] Market Context - Kohl's is part of a broader retail trend where companies are cutting prices and accepting smaller profit margins to entice cautious consumers [4] - The focus on private labels and jewelry is aimed at improving the company's standing with women, which has been a key demographic for Kohl's [10]