Research Solutions (RSSS) FY Conference June 11, 2025 11:30 AM ET Speaker0 Our next presenting company is Research Solutions. Trades on the Nasdaq under the symbol RSSS. Company is involved in a very vital component of the research process, helping researchers obtain documents that are necessary, helping them create the research that is necessary in the world. Here to speak on the company is Roy Olivier, company's CEO. With him, Bill Nerthen, the company's CFO. And in the audience, the chief strategy office ...

Core Insights - The 2025 AppFolio Renter Preferences Report highlights the increasing demand for convenience-oriented services among renters, emphasizing the need for property managers to enhance the resident experience to remain competitive in a challenging market [1][2]. Group 1: Resident Expectations - Today's renters expect property managers to provide a digital, consumer-friendly experience akin to retail and on-demand services, yet many essential services remain limited, indicating a significant opportunity for property managers [2][5]. - Satisfaction with property management correlates strongly with lease renewal intentions, with 73% of satisfied residents planning to renew their lease, and 71% of those satisfied with maintenance also indicating similar intentions [5]. Group 2: Moving Experience - The moving process is identified as a major stressor for renters, with digital move-in services underutilized despite their perceived benefits; 80% of users found these tools helpful [3][5]. - Challenges during the move-in process are common, with three-fourths of renters reporting difficulties, particularly in setting up utilities [5]. Group 3: Generational Insights - Gen Z is projected to become the largest renter demographic by 2030, with a strong preference for technology-enhanced living environments; 71% of Gen Z renters consider digital move-in services important [4][5]. - Interest in smart home technology is notably high among Gen Z, with 69% expressing interest compared to lower percentages among older generations [5]. Group 4: Financial Services Preferences - Renters prioritize various financial services, with 86% valuing online rent payment, 72% for rent reporting, and 69% for flexible rent options [5]. - Despite the growing trend of online payments, 39% of renters still use traditional payment methods, highlighting a gap in service availability [5].