Summary of Remitly Global Investor Day 2025 Company Overview - **Company**: Remitly Global (NasdaqGS: RELY) - **Event**: First-ever Investor Day held on December 9, 2025 - **Key Speakers**: - Matt Oppenheimer (CEO) - Pankaj Sharma (Chief Business Officer) - Ankur Sinha (Chief Product and Technology Officer) - Vikas Mehta (CFO) Core Industry Insights - **Industry**: Cross-border financial services and remittances - **Market Size**: The global cross-border payments market is over $22 trillion annually, with the consumer segment alone around $2 trillion [16][16] - **Growth Potential**: Remitly is currently capturing only 3% of the consumer cross-border payments volume, indicating significant room for growth [36][36] Key Points and Arguments - **Vision**: Remitly aims to "transform lives with trusted financial services that transcend borders," focusing on trust, reliability, and customer-centric solutions [7][7][8][8] - **Business Model**: The company has a structurally advantaged business model that is GAAP profitable, with projections of nearly $3 billion in revenue and close to $600 million in adjusted EBITDA by 2028 [7][7][30][30] - **Customer Growth**: Active users increased from 1.9 million in 2020 to 9 million in 2025, with send volume growing from $12.1 billion to $70 billion in the same period [16][16][17][17] - **Core Strengths**: - **Trust**: Essential for customer retention, evidenced by high app ratings and Trustpilot scores [19][19] - **Network**: A proprietary global partner and payout network covering over 5,300 corridors and 100 currencies, ensuring fast and reliable transfers [20][20] - **Scale**: Achieved through operational efficiencies and a flywheel effect that enhances free cash flow [22][22][23][23] Technology Trends - **Stablecoins**: Present a significant opportunity for Remitly, allowing customers in emerging markets to hold USD stablecoins as a store of value [24][24][25][25] - **Artificial Intelligence (AI)**: Enhances customer support and operational efficiency, with AI resolving one-third of customer support chats faster than human agents [26][26][27][27] Customer Experience and Retention - **Customer Satisfaction**: High retention rates and customer lifetime value (LTV) driven by trust, speed, and simplicity in service [48][48][49][49] - **Pricing Strategy**: Cost-plus pricing model that balances affordability for customers with sustainable returns for the company [54][54][55][55] Future Growth Strategy - **Geographic Expansion**: Plans to enter new markets, including Saudi Arabia, and expand into high-amount transfers and small-medium businesses [38][38][39][39] - **Product Diversification**: Introduction of new products like Remitly One and Send Now, Pay Later, aimed at enhancing customer relationships and expanding the addressable market [12][12][13][13] Conclusion - **Long-term Vision**: Remitly is positioned for significant growth by leveraging its strengths in trust, network, and scale, while also embracing emerging technologies like stablecoins and AI to enhance customer experience and operational efficiency [28][28][30][30]

Core Insights - Remitly Global has established itself as a leader in the global remittance market, with a total addressable market of $22 trillion [4] - The company reported strong growth in Q3, with active customers increasing by 21% to 8.9 million, send volume rising by 35% to $19.5 million, and revenue growing by 25% to $419.5 million, surpassing estimates [5] - Despite strong performance, Remitly's stock fell 25% following the earnings report due to guidance indicating a slowdown in revenue growth [8] Company Performance - Remitly's adjusted EBITDA rose by 29% to $61.2 million, and GAAP earnings per share increased from $0.01 to $0.04 year-over-year [7] - The company is launching new products, including Remitly One, aimed at expanding its customer base and increasing engagement [6] - The stock is currently trading at a price-to-sales ratio of 1.7 and 11 times its EBITDA forecast for the year, indicating it may be undervalued [9] Market Context - The fintech sector is experiencing a downturn, with many stocks declining due to concerns over loan losses and consumer confidence [2] - Remitly's business model, which primarily generates income from transaction fees, presents a lower credit risk compared to other fintech companies [10] - The overall housing market remains weak, and consumer discretionary spending is declining, impacting various sectors [2]

Group 1 - Remitly Global Inc. has launched a new financial membership called Remitly One, aimed at helping customers manage, move, and grow their money across borders for a monthly fee of $9.99 [1][2] - The membership offers benefits such as instant access to funds, multiple withdrawals, and flexible repayment options, significantly improving the service compared to non-members who receive funds in 3 days [3] - Remitly One includes features like Remitly Flex, allowing eligible customers to access up to $250 with no interest, and a Remitly Wallet that offers a 4% annual cash reward on USD balances [2][3] Group 2 - The company is expanding its services beyond remittances, with broader US availability expected by the end of the year and plans to explore support for additional countries in 2026 and beyond [2] - Remitly Global Inc. provides digital financial services in the US, Canada, and internationally, focusing on cross-border remittances and complementary financial services through its mobile application and website [4]