Financial Performance - Total RPO reached $924 million[4], with subscription revenue accounting for 78%[4] - The company achieved a net dollar expansion rate of 102%[4] - Q2 total revenue grew by 8% year-over-year[4] - LTM Q2 FY26 subscription revenue was $735.3 million, a 5% increase year-over-year[25] - LTM Q2 FY26 total revenue reached $820.8 million, reflecting a 6% year-over-year growth[25] - The company has 149 customers with over $1 million in revenue[4] Guidance - Q3 FY26 subscription revenue is projected to be between $186 million and $187 million, a 3% increase year-over-year at the midpoint[37] - Q3 FY26 total revenue is expected to be between $209 million and $210 million, a 4% increase year-over-year at the midpoint[37] - Full-year fiscal 2026 subscription revenue is guided to be between $746 million and $748 million, a 4% increase year-over-year at the midpoint[37] - Full-year fiscal 2026 total revenue is projected to be between $837 million and $839 million, a 5% increase year-over-year at the midpoint[37]

Financial Data and Key Metrics Changes - Total revenue for Q1 2026 grew 5% year over year to $205.5 million, while subscription revenue increased 4% year over year to $184.1 million [6][22] - Non-GAAP operating income was $36.7 million, resulting in an 18% non-GAAP operating margin for the quarter [6][25] - Free cash flow generation reached a record $81 million for the quarter [6][26] - The subscription revenue base net dollar expansion rate was 102%, reflecting ongoing customer churn and downsell activity [22] Business Line Data and Key Metrics Changes - Professional services revenue was $21.4 million, contributing to the overall revenue growth [22] - Subscription gross margin was 78%, while professional services gross margin was 6%, leading to a total non-GAAP gross margin of 70% [24] - The number of customers generating at least $1 million in annual subscription revenue increased by 6% year over year to 146 [22][23] Market Data and Key Metrics Changes - The company noted that macroeconomic uncertainty has led to longer sales cycles and increased scrutiny of enterprise spending [9][28] - The core pipeline is reported to be at its highest level in the past 18 months, indicating a healthy market position [11][54] Company Strategy and Development Direction - The company is focused on transforming its business through an ambidextrous strategy, optimizing cost structures, and strengthening product delivery roadmaps [8][12] - Project Bearhug aims to engage the top 500 customers, representing approximately 80% of revenue, to improve customer relationships and drive ROI [14][15] - The company is committed to enhancing its AI-native platform to deliver unified customer experience management [20][21] Management's Comments on Operating Environment and Future Outlook - Management acknowledged that FY 2026 is a transitional year with expected challenges due to past execution issues and macroeconomic factors [9][10] - There is optimism about future growth as the company works to improve execution and customer engagement [20][21] - The company maintains its guidance for FY 2026, expecting subscription revenue to be in the range of $741 million to $743 million, representing 3% growth year over year [33][34] Other Important Information - The company has authorized a new $150 million stock buyback program, expected to be completed by June 30, 2026 [26] - Total remaining performance obligations (RPO) increased by 2% year over year to $943.2 million [27] Q&A Session Summary Question: What is the timeline for the go-to-market strategy to reach its full potential? - Management indicated that FY 2026 is transitional, with expectations for improved sales execution and customer engagement in the latter half of the year [40][42] Question: What differentiates Sprinklr in the CCaaS market? - The AI capabilities of the platform are key differentiators, providing a unified experience for agents and customers [44][46] Question: Is the elongation in sales cycles broad-based across customers? - Management noted that the scrutiny is widespread, affecting all customers, but emphasized that the company is seeing opportunities in its pipeline [52][54] Question: What is driving logo churn and how should it be viewed through the year? - Management attributed churn to execution challenges and emphasized the need for improved customer engagement and implementation consistency [55][56] Question: What R&D activities are being pursued to help with renewals? - The company is focusing on improving user experience and exploring acquisition opportunities to enhance its core offerings [66][68]

Financial Data and Key Metrics Changes - Total revenue for the first quarter grew 5% year over year to $205.5 million, while subscription revenue increased 4% year over year to $184.1 million [5][22] - Non-GAAP operating income was $36.7 million, resulting in an 18% non-GAAP operating margin for the quarter [5][24] - Free cash flow generation reached a record $81 million for the quarter [5][25] - The subscription revenue base net dollar expansion rate was 102%, reflecting elevated customer churn and down-sell activity [22] Business Line Data and Key Metrics Changes - Professional services revenue was $21.4 million, contributing to the overall revenue growth [22] - Subscription gross margin was 78%, while professional services gross margin was 6%, leading to a total non-GAAP gross margin of 70% [23] Market Data and Key Metrics Changes - As of April 30, the company had 146 customers generating at least $1 million in annual subscription revenue, a 6% increase year over year [17][22] - The total remaining performance obligations (RPO) were $943.2 million, up 2% year over year, while current RPO was $596.8 million, up 5% year over year [27] Company Strategy and Development Direction - The company is focused on transforming its business through a clear ambidextrous strategy, optimizing its cost structure, and strengthening its product delivery roadmaps [7][12] - Project Bearhug aims to engage the top 500 customers, representing approximately 80% of revenue, to drive accelerated ROI [14] - The company is committed to improving customer implementation processes and post-sales support to enhance customer satisfaction and retention [10][20] Management's Comments on Operating Environment and Future Outlook - Management acknowledged macroeconomic uncertainties leading to longer sales cycles and increased scrutiny of enterprise spending [9][28] - The company expects FY 2026 to be a transitional year with ongoing challenges but remains optimistic about future growth opportunities [20][33] - Guidance for Q2 indicates total revenue in the range of $205 million to $206 million, representing 4% growth year over year [31] Other Important Information - The company has authorized a new $150 million stock buyback program, expected to be completed by June 30, 2026 [26] - The company is experiencing higher data and hosting costs due to launching new cloud environments [23] Q&A Session Summary Question: How long until the go-to-market strategy reaches its full potential? - Management indicated that FY 2026 is a transitional year, with expectations for improved sales execution and customer engagement in the latter half of the year [39][41] Question: What differentiates Sprinklr in the CCaaS market? - The company highlighted its AI capabilities and unified platform as key differentiators, enabling a seamless experience for agents and customers [44][46] Question: Is the elongation in sales cycles broad-based across customers? - Management noted that the scrutiny is widespread, affecting all customers, but emphasized that the company is seeing opportunities in its core pipeline [51][53] Question: What is driving logo churn and how to address it? - Management attributed churn to past execution challenges and emphasized the need for improved customer engagement and consistent implementation processes [55][57] Question: What R&D activities are being pursued to help with renewals? - The company is focusing on improving user experience and exploring acquisition opportunities to enhance its core offerings [65][67] Question: What metrics are being used to measure the success of the new pod structure? - Management is implementing a collaborative approach within sales teams, emphasizing accountability and customer engagement to drive success [100][102]

Financial Data and Key Metrics Changes - In Q4 FY 2025, total revenue grew 4% year over year to $202.5 million, while subscription revenue increased 3% year over year to $182.1 million [4][20] - Non-GAAP operating income for the quarter was $25.9 million, resulting in a 13% non-GAAP operating margin [4][23] - For the full year FY 2025, total revenue was $796.4 million, up 9% year over year, with subscription revenue of $717.9 million, up 7% [26] Business Line Data and Key Metrics Changes - The subscription revenue-based net dollar expansion rate in Q4 was 104, reflecting the impact of elevated churn experienced during FY 2025 [20] - The company had 149 customers generating at least $1 million in annual subscription revenue, an 18% increase year over year [21][12] - Professional services revenue for Q4 was $20.5 million, with gross margins for professional services at breakeven [20][22] Market Data and Key Metrics Changes - The company is focusing on the Enterprise segment, particularly the Global 2,000 to Global 5,000, as the primary target for go-to-market efforts [13] - The total remaining performance obligations (RPO) as of January 31, 2025, was $987.7 million, up 2% year over year [25] Company Strategy and Development Direction - The company is undergoing a transformation to improve efficiency and profitability, with a focus on optimizing the expense base and reallocating resources [5][9] - A new go-to-market coverage model has been implemented to enhance customer relationships and drive better performance [11][14] - The company aims to stabilize operations in FY 2026 while investing in key areas such as sales, customer implementations, and product innovation [10][36] Management's Comments on Operating Environment and Future Outlook - Management acknowledges challenges in the operational and technical aspects but believes the transformation is well underway [6][18] - The macro environment is described as unpredictable, but the company has positioned itself to handle potential challenges [76][78] - FY 2026 is viewed as a transitional year, with expectations for improved execution and consistency in customer implementations [45][90] Other Important Information - The company has reduced its workforce by approximately 15% as part of its restructuring efforts [9][27] - Free cash flow for Q4 was $1.5 million, contributing to a healthy balance sheet with $483.5 million in cash and marketable securities [25][36] Q&A Session Summary Question: What avenues are driving cost efficiency? - Management emphasized a focus on making the business more efficient without sacrificing growth, optimizing investments in critical areas [39][44] Question: What is the impact of higher data costs on subscription gross margins? - Management noted that rising data costs and initial setup costs for new data centers are impacting gross margins [48][50] Question: How is the company balancing new customer acquisition with existing customer growth? - The strategy is to solidify the existing customer base while also pursuing new logos, focusing on significant enterprise accounts [55][59] Question: What are the challenges with implementation and how is the company addressing them? - Management acknowledged historical implementation challenges and is working to standardize and improve the process [61][66] Question: What is the hiring strategy for the go-to-market team? - The company plans to hire in the second half of the year to prepare for FY 2027, focusing on building a strong sales capacity [71][74] Question: How is the macro environment affecting customer spending? - Management indicated that while there is some uncertainty, the company is well-positioned to handle it and is seeing a good pipeline [76][78] Question: How significant is the federal government business for Sprinklr? - Management stated that the federal government business is very small and not material to overall operations [84]

Financial Data and Key Metrics Changes - Total revenue for Q4 FY 2025 was $202.5 million, representing a 4% year-over-year growth, while subscription revenue grew 3% year-over-year to $182.1 million [5][21] - Non-GAAP operating income was $25.9 million, resulting in a 13% non-GAAP operating margin for the quarter [5][24] - For the full year FY 2025, total revenue was $796.4 million, up 9% year-over-year, with subscription revenue of $717.9 million, up 7% [27] Business Line Data and Key Metrics Changes - Professional services revenue for Q4 was $20.5 million, with gross margins for subscription at 79% and professional services at breakeven, leading to a total non-GAAP gross margin of 71% [21][23] - The number of customers generating at least $1 million in annual subscription revenue increased by 18% year-over-year to 149 [22][27] Market Data and Key Metrics Changes - The calculated billings for Q4 were $298.6 million, an increase of 10% year-over-year [26] - Remaining performance obligations (RPO) stood at $987.7 million, up 2% year-over-year, while current RPO (CRPO) was $612.5 million, up 4% [26] Company Strategy and Development Direction - The company is focusing on transforming its business for durable growth and improved profitability, with FY 2026 identified as a transitional year [7][10] - A new go-to-market coverage model has been implemented to enhance customer relationships, particularly with the top 400 customers [12][14] - The company aims to optimize its cost structure and improve operating margins while investing in key strategic areas [10][29] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in execution and customer satisfaction but expressed optimism about the transformation underway [19][20] - The macro environment is described as unpredictable, but the company believes it is well-positioned to handle potential challenges [78][80] Other Important Information - The company underwent a restructuring that included a 15% reduction in workforce to better align costs with current business needs [10][29] - The company expects to generate approximately $120 million in free cash flow for FY 2026, representing a 100% increase compared to FY 2025 [37] Q&A Session Summary Question: What avenues are driving cost efficiency, and is there a risk of sacrificing growth? - Management emphasized that the focus is on improving efficiency without sacrificing growth, with significant cost reductions allowing for reinvestment in key areas [40][44] Question: How is the company focusing on new customer acquisition versus existing customers? - The strategy is to solidify the existing customer base while also pursuing new logos, particularly among larger enterprises [54][56] Question: What are the challenges related to implementation, and how is the company addressing them? - Management acknowledged historical implementation challenges and is working to standardize and improve the process to enhance customer satisfaction [61][63] Question: How is the company planning to reinvest in hiring, particularly for the go-to-market strategy? - The company plans to hire in the second half of the year to ensure sales representatives are ramped up for FY 2027 [71][73] Question: What is the company's exposure to the federal government market? - The federal government segment is described as very small and not material to the overall business [86] Question: Has anything in the transformation process been harder than expected? - Management indicated that while there are challenges, the technology and market demand are strong, and the focus is on improving execution and consistency [90][92]