Core Viewpoint - The article highlights the recent complaints regarding delayed shipments from Pop Mart, indicating a significant issue with their order fulfillment process and customer service response [1][4][5]. Group 1: Customer Complaints - Consumers have reported that products purchased from Pop Mart's official channels have not been shipped by the promised deadlines, leading to over 1,000 complaints related to "delayed shipment," "non-shipment," and "false shipment" on the Black Cat Complaints APP [1][4]. - Specific complaints include promises of 72-hour and 48-hour shipping that extended to 6 and 7 days without fulfillment, with many customers expressing dissatisfaction with the customer service's inability to resolve these issues [1][4]. Group 2: Company Response - Pop Mart has publicly apologized for the delays, attributing the issue to a surge in order volume and stating that they are working to expedite shipments, with an expectation to fulfill orders within approximately 7 days [4][5]. - The company has acknowledged that the delays affect multiple product lines, including popular series like THE MONSTERS and SKULLPANDA [4]. Group 3: Operational Challenges - The article raises questions about whether the delays are due to increased promotional orders or production capacity issues, with no official response from Pop Mart on this matter [5]. - Reports indicate that the company has been under pressure to increase production capacity since the beginning of the year, but demand has outpaced the supply chain's ability to respond effectively [5].